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City Hotel Derry

4.0 star property

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Photo gallery for City Hotel Derry

Front of property
Hypo-allergenic bedding, blackout curtains, bed sheets
Superior Room, 1 Double Bed | View from room
Lobby sitting area
Indoor pool, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Queens Quay, Derry, Londonderry, Northern Ireland, BT487AS
  • Place, Guildhall
    ‪3 min walk‬
  • Place, Millennium Forum
    ‪6 min walk‬
  • Place, Derry City Walls
    ‪9 min walk‬
  • Airport, Londonderry (LDY-City of Derry)
    ‪21 min drive‬

Room options

View all photos for Family Room

Hypo-allergenic bedding, blackout curtains, bed sheets

Family Room

8.6 out of 10
Excellent
(8 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(11 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Junior Suite Penthouse

Executive Junior Suite Penthouse

Executive Junior Suite Penthouse

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room (Double & Single)

Hypo-allergenic bedding, blackout curtains, bed sheets

Family Room (Double & Single)

8.8 out of 10
Excellent
(13 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Double Room, 1 Queen Bed

Executive Double Room, 1 Queen Bed

Executive Double Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Accessible Bathtub

Standard Double Room, Accessible Bathtub

Standard Double Room, Accessible Bathtub

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, blackout curtains, bed sheets

Standard Double Room

8.6 out of 10
Excellent
(33 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

City Hotel Derry

Riverfront hotel with an indoor pool, near Derry City Walls
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a steam room, and a conference center are onsite.
City Hotel Derry offers 158 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at City Hotel Derry. During your stay, you're just a quick walk from Guildhall. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a steam room
  • Steps from Guildhall and 11 minutes by foot from Derry City Walls
City Hotel Derry offers its guests a children's pool, an indoor pool, a steam room, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3842 square feet (357 square meters) and includes a conference center. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at City Hotel Derry. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Londonderry hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10 AM.
Thompsons - This restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.
Coppins Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (GBP 14 per day); discounts available
  • Secured parking on site (GBP 14 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 10 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Coppins Bar
  • Thompsons

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (3,842 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • On a river
  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Lift (231 centimetre wide door)
  • Raised toilet seat (51 centimetre high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (188 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Restaurant dining guides

More

  • Connecting rooms available
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 15.00 per person
  • Secured self parking fee: GBP 14.00 per day
  • Nearby parking fee: GBP 14.00 per day (5 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Outside food is not permitted on the premises.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from Tourism NI.

Property is also known as

City Hotel
City Hotel Derry
Derry City Hotel
Hotel Derry City
City Hotel Derry Londonderry
The City Hotel Derry
City Derry Londonderry
City Hotel Derry Hotel
City Hotel Derry Londonderry
City Hotel Derry Hotel Londonderry

City Hotel Derry Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 495 out of 1000 reviews
Rating 8 - Good. 304 out of 1000 reviews
Rating 6 - Okay. 123 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

JENNIFER, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is presently undergoing a refit which we would have preferred to know about when booking. Staff did their best.
Stayed 3 nights in Oct 2025

10/10 Excellent

Malia

Stayed 3 nights in Oct 2025

10/10 Excellent

Dakota

Stayed 1 night in Oct 2025

6/10 Okay

adrian

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff, good food. Sadly lack of warm water checkout morning, no shower or bath. 😥
Stayed 1 night in Oct 2025

10/10 Excellent

Mr. S.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent weekend away
Stayed 2 nights in Oct 2025

10/10 Excellent

Gail

Travelled with group
Very helpful staff
Stayed 2 nights in Oct 2025

6/10 Okay

William

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

City Hotel Derry-in need of an upgrade.

According to some of our party the Guiness was poor.The room we stayed in was in dire need of an update and the absence of a fridge was disappointing particularly given the price of the room.The dinner on the Saturday night was very good and the waiting staff were very professional.
Stayed 2 nights in Oct 2025

10/10 Excellent

Damian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

4/10 Poor

Bridgeen

Disliked: Cleanliness, property conditions & facilities, room comfort

Less than impressed.

Food was okay, dining table rocked as we ate. We went to get our cooked breakfast and our cups etc were lifted and we returned to a virtually empty table. On reading the description of the hotel before booking we were led to believe that all other rooms except for the ground floor had been redecorated. We had stayed at the hotel about 8 years ago and it was in need of redecoration then and other than new wallpaper on one wall, the furniture had remained unchanged since then. The service was quite chaotic and we do feel that while these renovations are ongoing the price of the stay should be much cheaper. Parking your car in the basement (which is now the level of the temporary entrance to the hotel) is now £14.00 overnight as the receptionist told us on check in, although we had wondered why there were so many empty spaces. The basement carpark has now been bought over by a private company. Hilton you definitely need to make vast changes for us to stay here again!!!
Stayed 1 night in Oct 2025

2/10 Terrible

David

Stayed 1 night in Sep 2025

10/10 Excellent

Catherine

Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean but furnitures are old and beat up. The property really need serious renovation, the entrance was closed due to on-going construction. Phone charger and outlets need an upgrade or at least provide portable plug for new tech. accessories. The staff are fantastic and very helpful, I personally feel bad that they have to work under that kind of condition, and having minimum resources to accommodate guests' simple requests
Stayed 1 night in Oct 2025

2/10 Terrible

Therese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After you book a hotel you should never receive notice that it’s under major construction on the morning of your arrival. This place is in need of major Reno but needs To shut down and not do it when guests are there
Stayed 1 night in Oct 2025

8/10 Good

Una

Liked: Cleanliness
While the accessible bedroom was very good; generally the hotel felt uncomfortable in its “renovating” state; staff were accommodating espec. Reception on Floor 1 there was a nice view of the River + Peace Bridge in Dining Room and there was a good enough selection at Breakfast; cost for 3 night stay did not reflect the inconvenience.
Stayed 3 nights in Sep 2025

10/10 Excellent

FAIQ, Rutherford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Sep 2025

6/10 Okay

Catherine

Travelled with family
Disliked: Staff & service, property conditions & facilities

Not the best

We were disappointed with our stay here. It's certainly not a 4 star hitel as advertised. I know there are renovations taking place but this has been months. We had to enter through basememt carpark. No stair option so no way into the hotel unless you take the lift. You had to wait ages for lifts. Room was very dark, lighting very poor which made it very hard to do make up. Sheets were stained. Blind rail was hanging off the window. Tv didnt work. Paint was falling of the ceiling into the swimming pool. Trying to get the attention of someone to be seated for breakfast was impossible. They kept walking by. We just sat ourselves in the end. Plates werent lifted between courses. Just wasnt a great experience. Plus side, location is excellent
Stayed 1 night in Oct 2025

8/10 Good

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We liked the location. Staff were great, friendly, efficient & professional. We are sure, once the revamp work is completed it will be excellent. However. We were very disappointed to learn on check in that parking for residents wad £14 per day. There was no notification of parking charges when booking via Expedia.
Stayed 1 night in Sep 2025

8/10 Good

Robert

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Charlotte

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

S K

Stayed 2 nights in Sep 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Until this hotel is completely renovated I would not stay again. Room size and beautiful waterfront were great but furnishings were out of date Dinner was just ok Breakfast was of poor quality with limited choice especially for 15£
Stayed 1 night in Sep 2025

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The construction of the lobby was a bit annoying but that is to be expected.
Stayed 2 nights in Sep 2025

4/10 Poor

John Joe

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
service poor at lunch
Stayed 1 night in Sep 2025

6/10 Okay

S K

Travelled with family
Disliked: Property conditions & facilities

Poor quality at the moment

Booked three rooms for a family trip - shortly after receiving my confirmation I received a separate email from the hotel advising that the ongoing work at the hotel meant that they had a temporary reception, bar area etc on the first floor and that the only access to the hotel was via the underground car park. If I had known this before I would not have made the booking. The hotel refused to cancel the booking. The place is a mess due to the ongoing work - really not happy with the situation.
Stayed 1 night in Sep 2025