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The Westin Pasadena

4.0 star property

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Photo gallery for The Westin Pasadena

Outdoor pool
Banquet hall
View from property
Premium bedding, down duvets, pillow-top beds, in-room safe
Courtyard

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Pet-friendly

Explore the area

Map
191 N Los Robles Ave, Pasadena, CA, 91101
  • Pasadena Convention Center
    ‪10 min walk‬
  • California Institute of Technology
    ‪2 min drive‬
  • Rose Bowl Stadium
    ‪5 min drive‬
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪59 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • 32.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 32.5 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Courtyard by Marriott Pasadena/Old Town

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, (571)
The price is €158
for 1 room
includes taxes & fees
19 May - 20 May
Courtyard by Marriott Pasadena/Old Town

About this property

The Westin Pasadena

Hotel in Pasadena with a 24-hour fitness center and a 24-hour front desk
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a coffee shop/cafe are onsite. Housekeeping is available on request.
The Westin Pasadena offers 350 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Pasadena hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the comfortable beds at The Westin Pasadena. During your stay, you're just a quick walk from Pasadena City Hall. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi (speed: 50+ Mbps)
  • Enjoy Californian cuisine while dining at Ventanas
  • Cooked-to-order breakfast served daily for a fee
  • Wired Internet for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • 10 minutes by foot from Pasadena Convention Center and a 5-minute drive from Rose Bowl Stadium
  • Pets welcome for a fee (restrictions apply)
The Westin Pasadena offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center, meeting rooms, and limo/town car service are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Pasadena. For a fee, parking is available.

This 4-star Pasadena hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.
Ventanas - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Living Room Lobby - Onsite bar.
The Store - This café serves light fare only.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (USD 11.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (USD 17 per night)
  • Valet parking on site (USD 22 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11 AM for a fee: USD 16 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Living Room Lobby
  • The Store
  • Ventanas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet
  • Lever door handles
  • Lift (153 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 20 per person
  • Fee for in-room wired internet: USD 11.95 per night (rates may vary)
  • Self parking fee: USD 17 per night
  • Valet parking fee: USD 22 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pasadena Westin
Westin Hotel Pasadena
Westin Pasadena
Westin Pasadena Hotel
The Westin Pasadena Hotel Pasadena
The Westin Pasadena Hotel
The Westin Pasadena Pasadena
The Westin Pasadena Hotel Pasadena

The Westin Pasadena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 796 out of 1317 reviews
Rating 8 - Good. 236 out of 1317 reviews
Rating 6 - Okay. 133 out of 1317 reviews
Rating 4 - Poor. 89 out of 1317 reviews
Rating 2 - Terrible. 63 out of 1317 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Kristin, Arvada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the magnifying mirror and that the hotel was walking distance from my daughter at the Fuller campus. Would have liked more counter space in the bathroom. Outlet for hairdryer being on the wall above the toilet didn't make sense.
Stayed 5 nights in Jan 2025

10/10 Excellent

John, Capitola, CA 95010-2048

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Dave, Altadena,

I drove six hours then was told they were oversold. It would have been great if they had sent an email letting me know before I arrived. In their defense, they did send me to another hotel for free but it was away from where I needed to be.
Stayed 2 nights in Jan 2025

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness
Absolutely average hotel for way above average price. Very small, cramped room. Ridiculous to pay $400 a night and then pay $19 a night for self parking. Restaurant was average as well and its prices were outrageous. Not a happy camper, mainly due to the price/value proposition.
Stayed 2 nights in Jan 2025

6/10 Okay

Kasey

Liked: Cleanliness, staff & service, room comfort

Westin

Beds were great and comfortable and staff was great. rooms just feel a bit rundown for the price
Stayed 1 night in Jan 2025

6/10 Okay

Debra

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Umm , a couple of bad things stand out 1) I had to go down to the restaurant to get ice. N0 working ice machine on my floor 2) No room service 3) The waiter's waitresse's were sub par for such a nice hotel 4)The dressor was in poor repair, I actually got a splinter. & other wood furniture was in need of repair
Stayed 3 nights in Jan 2025

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfy

Always good
Stayed 1 night in Jan 2025

10/10 Excellent

Chase, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Dec 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Property was adequate for the higher price. Staff was attentive and very nice especially in the restaurant. Showers did leak out and puddled on the floor. Also had a major leak fill the entry way of my room (704) which came from the tenant next door. Pool area was closed and although that’s fine, yellow caution tape was very unattractive. Area around property was excellent. Traffic was a major inconvenience. Elevator to enter hotel was not working during my entire stay and walking up the dungeon like stairs was very unexpected. Price for my stay left more to be expected and my overall rating would be a 7.5 out of 10. Let’s focus on a better customer experience for the cost you charge. In short, “Do Better Westin”
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Stayed 1 night in Jan 2025

4/10 Poor

Olivia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

William

Business traveller
Liked: Room comfort
Disliked: Staff & service

Very Disappointed

I’ve been staying at the Westin Pasadena for about five years because of their oversized vehicle accommodations and welcoming attitude toward service dogs. Unfortunately, this trip was a complete disappointment. Upon arrival, I was told I would be charged double the stated valet parking fee ($44 instead of $22) because of my oversized vehicle, even though there is no signage or notice of such charges anywhere. Additionally, they initially refused to allow my service dog to stay because she’s over 50 pounds, which violates service animal regulations. This is particularly frustrating considering I saw other large dogs on the property. The customer service was unprofessional and unhelpful, with staff being argumentative and dismissive when I raised concerns about their inconsistent policies and fees. To make matters worse, it felt like they were exploiting the high demand caused by the Altadena fires, including emergency personnel, by overcharging for parking. I’ve always valued the Westin for its convenience and service, but after this experience, I won’t be returning. They’ve clearly lost sight of prioritizing their guests and instead seem focused on maximizing profits at the expense of fairness and decency. Avoid this hotel if you value transparency and good customer service.
Stayed 2 nights in Jan 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Perfectly situated, very nice area

We were pleasantly surprised by the location, despite being just off the freeway. There are a number of good shopping and eating options within walking distance. I was very disappointed, however, to learn upon checkin that the heated outdoor pool (which was the #1 reason the kids had chosen this particular hotel) was closed. We understood why it might be closed (ie. the brush fires nearby), but there was no communication to that effect before arrival. In fact, the early checkin email we received only a few hours before arrival noted the opening and closing times of the pool. Had we known it was closed, we likely would have booked elsewhere (with an indoor pool). Anyone with kids will know that a pool takes a lot of stress out of a hotel stay. The only other negative experience was that the elevator to the parkade was out of service the day after our arrival. So we spent the next 3 days going up and down the dingy (and, frankly, dirty and littered) stairwell to get to and from the car. Things that made up for these inconveniences, though, were friendly staff, nice common spaces (the "living room", corridors, outside patio), and the excellent cleaning staff (we had clean sheets and a tidy room every morning). We would definitely recommend the hotel, but it's worth calling ahead to see if there are any services or facilities not being offered, and it would be nice to see better communication from the hotel in advance.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Gerald

Stayed 2 nights in Jan 2025

10/10 Excellent

tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, clean, modern with nice views. The bed was extremely comfortable and the service was excellent.
Stayed 1 night in Dec 2024

8/10 Good

Italo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during the fires out in LA. Smoke surrounded the air so we couldn’t enjoy the outdoor amenities. However, the hotel was overall beautiful
Stayed 1 night in Jan 2025

10/10 Excellent

Cheryl

Business traveller
Stayed 9 nights in Jan 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great/Not so great!!!

Was impressed overall with hotel but two things made my stay not so great. 1. Loud noises come from the room next door, like someone was moving in and, rearranging furniture.. started from 7am!!! 2. Pool out of use beacuse of LA fires Hotels.com ans Westin should of said this on their offer. They still charged me full rate with use of pool!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Nilson, Pittsburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times now and everything is always neat, clean, safe, and quiet. Close to food options. I will stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven, KIRKLAND

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and impressive staff. Service was incredibly attentive and friendly. I stayed overnight for business about a week after people were first evacuated due to fires. Even though the hotel was at capacity hosting evacuees, the staff didn't miss a beat. Top notch property and people. Highly recommend.
Stayed 1 night in Jan 2025

2/10 Terrible

Paulo Ney de

Stayed 3 nights in Jan 2025

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024