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Mercure Lourdes Imperial

4.0 star property

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Photo gallery for Mercure Lourdes Imperial

A riverside view of a city with a row of hotels, including the Hotel Galilee Windsor.
A hotel with a prominent 'Mercure Hotel' sign, a storefront with glass display windows, and a flag outside.
A conference room with tables, chairs, water bottles, and a projector screen displaying 'Mercure'.
A dining area with a table set for four, chairs, and a view of a river and buildings.
A rooftop terrace with outdoor seating, potted plants, and umbrellas.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
3 Avenue du Paradis, Lourdes, Hautes-Pyrenees, 65100
  • Place, Basilica of Our Lady of the Rosary
    ‪6 min walk‬
  • Place, Massabielle Grotto
    ‪8 min walk‬
  • Place, Sanctuary of Our Lady of Lourdes
    ‪8 min walk‬
  • Airport, Pau (PUF-Pau - Pyrenees)
    ‪54 min drive‬

Room options

View all photos for Triple Room, 3 Single Beds

A hotel room with two beds, a TV, a desk with a lamp, a framed picture on the wall, and a window with curtains.

Triple Room, 3 Single Beds

  • 25 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, nightstands, a mirror, a framed picture on the wall, and a patterned carpet.

Standard Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Privilege, Room

A hotel room with a bed, a desk, a chair, a TV, a balcony with a view of buildings, and a door.

Privilege, Room

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed

A modern hotel room with a large bed, bedside lamps, a wooden headboard, a bedside table with a phone, a radiator, and a wooden desk with a chair.

Superior Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds

A modern hotel room with a large bed, bedside lamps, a wooden headboard, a bedside table with a phone, a radiator, and a wooden desk with a chair.

Standard Room, Multiple Beds

  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a framed picture on the wall, and a window with curtains.

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure Lourdes Imperial

Along with 2 restaurants, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Mercure Lourdes Imperial offers 88 accommodations with minibars and espresso makers. Beds feature premium bedding. 37-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

This Lourdes hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Mercure Lourdes Imperial, you're just a quick walk from Basilica of Our Lady of the Rosary. Free WiFi in public areas, 2 restaurants, and a bar are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Le Perchoir
  • Breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes bike rentals
  • Within a 10-minute walk of Basilica of Our Lady of the Rosary and Basilica of the Immaculate Conception
  • Cats and dogs welcome for free
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Mercure Lourdes Imperial. For a fee, parking is available.

This 4-star Lourdes hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 6:30 AM to 10 AM.
Le Perchoir - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10 AM for a fee: EUR 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Le Perchoir

Things to do

  • Bicycle rentals
  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between December 15 and February 1.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately EUR 15.00 per person
  • Self parking fee: EUR 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Lourdes Mercure
Lourdes Mercure Imperial
Mercure Imperial
Mercure Imperial Hotel
Mercure Imperial Hotel Lourdes
Mercure Imperial Lourdes
Mercure Lourdes
Mercure Lourdes Imperial
Accor Lourdes Imperial
Mercure Lourdes Imperial Hotel Lourdes
Mercure Lourdes Imperial Hotel
Mercure Lourdes Imperial Hotel
Mercure Lourdes Imperial Lourdes
Mercure Lourdes Imperial Hotel Lourdes

Mercure Lourdes Imperial Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 81 out of 230 reviews
Rating 8 - Good. 84 out of 230 reviews
Rating 6 - Okay. 37 out of 230 reviews
Rating 4 - Poor. 18 out of 230 reviews
Rating 2 - Terrible. 10 out of 230 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to all attractions, convenient restaurant on site
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel- it is very well located and provided great food during the low season when almost every restaurant in town is closed. The staff were great- thanks!!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Nancy Martino

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean. The staff was courteous and helpful.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to shops, dining, and access to Lourdes sanctuary.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities
Great location and clean rooms. Good breakfast
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could be a little better. Good location. Great staff.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Julio

Liked: Staff & service, amenities, property conditions & facilities
Accidental location for those that want to visit this town
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Staff was very friendly, especially the waitress! Enjoyed our stay . Will go again and again.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Sep 2025
Verified

8/10 Good

Luan

Nice hotel nice staffs closed to the church. Easy to access
Stayed 1 night in May 2025
Verified

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff wonderful. Room clean comfy. Buffet is garbage. Location excellent.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
I felt at home and the staff very courteous and helpful. I have nothing bad to say regarding this hotel. Excellent service
Stayed 5 nights in Oct 2023
Verified

6/10 Okay

Nadarajasundaram

Outdated property

A bit outdated property. Locatio was good
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Like - Front Desk staff, Sebastian greeted and showed welcoming hospitality although the checkin was passed midnight.
Stayed 2 nights in Jun 2023
Verified

4/10 Poor

Joaquin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Obsolete Hotel. City Center.

Hotel Obsolete with Gotelé in the rooms as the last reform was on tbe 70 and this was as a Suit, ....The hotels level in Lourdes normaly is horrible. Room Small. Breakfast nice standard Its as a 2 starts in other EU country.. Very expensive for the status. Try to use a modern one ....with less stars
Stayed 1 night in May 2025
Verified

4/10 Poor

Gustavo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel facilities are in disrepair. It is old but not well maintained.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

HYO GEUN

Liked: Cleanliness, staff & service, amenities
It was very difficult to find the hotel with Google map since there is one way and Google map do not showed one way and I drive there three times to find the gate of Hotel. Finally I called to hotel and found the parking spot near from the Hotel. It was 2 minute walk and move my luggauge for check in. Need to call them before arriving the Hotel.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Fabio

Liked: Staff & service
Disliked: Property conditions & facilities
Camera spaziosa, ma il climatizzatore non funzionava. Il wc era in un piccolo stanzino senza finestre, mentre il bagno sprovvisto di wc era presente solo la doccia e lavandino e non funzionava l'asciugacapelli
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

Stéphane

Disliked: Staff & service, amenities
La place de parking à 20€, le restaurant fermé à 21h. J’ai du me faire livrer une pizza par Uber Eats. Hotel 4* pour lequel le budget est mis dans la décoration
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Ana Carolina

Liked: Cleanliness, staff & service
Disliked: Amenities
Quarto não gostei. Chuveiro não funcionou
Stayed 1 night in Feb 2026
Verified

8/10 Good

Michel

Liked: Cleanliness, staff & service
Chambre propre mais peut être un peu juste au niveau de l'espace
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Lucas

Liked: Cleanliness, staff & service
Café da manhã com muita gente, poucos funcionários para atender, demoravam para repor.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Marine

Liked: Cleanliness, staff & service, amenities
L’accueil est correct. Le personnel est chaleureux. La chambre est correcte. L’hôtel est situé à 5 mn de la grotte de Lourdes. Le menu du restaurant est très bon. Le personnel est attentionné. Nous avons beaucoup apprécié diner au perchoir
Stayed 1 night in Feb 2026
Verified

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La chambre était conforme à nos attentes, avec une belle vue sur le Gave de Pau. Accueil très agréable et professionnel, parking à l'arrière de l'hôtel très appréciable
Stayed 1 night in Nov 2025