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4.6 out of 5

"Amazing staff and facilities " More

By a verified traveller on Sun 19 Nov 2023

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Double Room Small

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€169* Per night/room 31 Mar - 1 Apr

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room Large

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Room Medium

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Room Small

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Double Room Medium

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Cascada Boutique Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Chapel Bridge. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy Spanish cuisine while dining at Bolero Restaurante
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Within a 10-minute walk of KKL Lucerne and Chapel Bridge
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Cascada Boutique Hotel ratings based on 39 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cascada Boutique Hotel

Everyone (17) Couples (9) Family (7) Friends (1)
5 out of 5
Amazing staff and facilities

Posted by on 19 Nov 2023

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Comment from Hotel Management

21 Nov 2023 by CASCADA Hotel & BOLERO Restaurante

Dear Anne,Thank you so much for your stellar 5-star review! We are thrilled to hear that you found both our staff and facilities amazing. Our team strives to provide exceptional service and create a welcoming environment for all our guests, and your acknowledgment means a great deal to us. It's always our goal to ensure that every guest has a memorable and comfortable experience. We're glad we could contribute positively to your stay. If there's anything more we can do to make your next visit even more enjoyable, please let us know. Looking forward to welcoming you back soon. Warm regards,Eveline Limacher, guest relations manager & team

4 out of 5
Very practical from the station

Posted by on 23 Mar 2024

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Comment from Hotel Management

25 Mar 2024 by CASCADA Hotel & BOLERO Restaurante

Dear Guillaume,Thank you for taking the time to leave us review, and for highlighting the practicality of our location from the station. We're thrilled to know that our proximity to the station contributed positively to your experience with us. If there's any specific feedback you'd like to share on how we could make that fifth star achievable, we're all ears! Our aim is to provide our guests with the best possible experience, and your insights are invaluable in helping us improve. We hope to have the pleasure of welcoming you back in the future, aiming to exceed your expectations and hopefully secure that coveted 5-star rating on your next visit. If you have any special requests or need assistance planning your next stay, please don't hesitate to reach out to us directly. Once again, thank you for choosing to stay with us, and for your feedback. Looking forward to your next visit!Best regards,Eveline Limacher, guest relations manager & team

5 out of 5
-

Posted by on 26 Nov 2023

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Comment from Hotel Management

30 Nov 2023 by CASCADA Hotel & BOLERO Restaurante

Lieber Lucas,Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns im CASCADA Hotel so sehr genossen haben. Ihre Zufriedenheit ist für uns die beste Motivation!Nochmals herzlichen Dank für Ihre Bewertung und wir freuen uns bereits darauf, Sie bald wieder bei uns begrüssen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute! Herzliche Grüsse,Eveline Limacher, Gästebetreuerin & Team

5 out of 5
Alles bestens, sehr empfehlenswert!

Posted by , from Flawil on 3 Oct 2023

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Comment from Hotel Management

3 Oct 2023 by CASCADA Hotel & BOLERO Restaurante

Lieber Hans Rudolf,Vielen Dank für Ihre ausgezeichnete Bewertung auf ebookers! Wir freuen uns sehr, dass alles zu Ihrer Zufriedenheit war. Es ist immer unser Ziel, unseren Gästen einen angenehmen und unvergesslichen Aufenthalt zu bieten, und es scheint, dass wir dieses Ziel bei Ihnen erreicht haben. Wir würden uns freuen, Sie bald wieder im CASCADA Hotel begrüssen zu dürfen.Herzliche Grüsse aus Luzern, Eveline Limacher, Gästebetreuerin & Team

5 out of 5

Posted by on 7 May 2023

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Comment from Hotel Management

29 May 2023 by Samuel Matter, Gästebetreuer & Team

Liebe Fabienne,Vielen Dank für Ihre grossartige Bewertung auf ebookers! Es freut uns sehr zu sehen, dass Sie mit Ihrem Aufenthalt im Cascada Boutique Hotel rundum zufrieden waren und uns die volle Punktzahl gegeben haben. Wir freuen uns, dass wir Ihren Erwartungen gerecht werden konnten und Sie einen angenehmen Aufenthalt bei uns hatten.Wir schätzen Ihre positive Rückmeldung sehr und hoffen, Sie bald wieder bei uns begrüssen zu dürfen.Herzliche Grüsse,Samuel Matter, Gästebetreuer & Team

5 out of 5
Très bonne expérience, équipe chaleureuse, je recommande vivement

Posted by on 9 Jan 2023

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Comment from Hotel Management

9 Jan 2023 by CASCADA Boutique Hotel & BOLERO Restaurante

Chère Sylviane, Tout d’abord nous souhaitons vous remercier d’avoir pris le temps de laisser cette gentille remarque concernant votre séjour au CASCADA Boutique Hotel sur Expedia. C’est un grand plaisir pour nous de savoir que vous avez apprécié notre établissement ainsi que notre personnel. Nous espérons de pouvoir vous accueillir à nouveau lors d’une prochaine visite. Bien cordialement,Eveline Limacher, guest relations manager & team

4 out of 5

Posted by on 5 Sep 2022

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Comment from Hotel Management

18 Jan 2023 by CASCADA Boutique Hotel & BOLERO Restaurante

Dear Carlos Manuel, Thank you very much for your feedback!We are very happy to know that you had a great stay here in Lucerne and we could be part of it.Hopefully we'll get the chance to welcome you back one day.Best regards, Eveline Limacher, guest relations manager & team

5 out of 5
Gesamtangebot

Posted by on 16 Aug 2021

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Comment from Hotel Management

16 Aug 2021 by CASCADA Boutique Hotel & BOLERO Restaurante

Wow, 5 Punkte! Das ist GROSSARTIG! Es freut uns, dass wir Sie im CASCADA Boutique Hotel & BOLERO Restaurante begrüssen duften und wir Sie zu 100% von uns überzeugen konnten. Wir lieben was wir tun und solch sensationelle Bewertungen gehen natürlich runter wie Öl. Vielen lieben Dank für diese Wertschätzung! Wir hoffen, Sie kommen bald wieder nach Luzern - Sie wissen ja jetzt, wo Sie sich zuhause fühlen 😉. Herzliche Grüsse, Eveline Limacher, Gästebetreuerin & Team

4 out of 5
Sehr sauberes Hotel - sehr reichhaltiges Frühstück. Kann ich nur empfehlen.

Posted by on 29 Jul 2021

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Comment from Hotel Management

31 Jul 2021 by CASCADA Boutique Hotel & BOLERO Restaurante

Vielen lieben Dank für Ihren Besuch bei uns im CASCADA Boutique Hotel und für das schöne Feedback, welches Sie uns hinterlassen haben. Es freut uns, dass es Ihnen bei uns gut gefallen hat. Zu lesen, dass Sie mit unserem Housekeeping-Team zufrieden waren und Ihnen unser Frühstück geschmeckt hat, macht uns alle "happy". Wir hoffen auf ein baldiges Wiedersehen. Herzliche Grüsse, Eveline Limacher, Gästebetreuerin & Team

5 out of 5
Hotel proche du centre avec de grande chambre et bien équipée.

Posted by , from Lausanne on 21 Sep 2020

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Comment from Hotel Management

22 Sep 2020 by CASCADA Boutique Hotel & BOLERO Restaurante

Cher Claudio, Nous vous remercions de votre séjour dans notre maison et nous sommes heureux que vous ayez été entièrement satisfait et que vous ayez pu profiter de votre temps, en particulier de grande chambre et notre équpée. Ce serait un grand plaisir pour nous de vous accueillir à nouveau. Veuillez recevoir nos salutations les plus sincères. Eveline Limacher, guest relations manager & team

About the Cascada Boutique Hotel

Location Bundesplatz 18, Lucerne, LU 6003

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Cascada Boutique Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Lucerne hotel is smoke free.

  • 1 building
  • 66 guestrooms or units
  • 7 levels
  • Built in 1910
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Lucerne (QLJ-Lucerne Train Station) (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Cascada Boutique Hotel offers 66 air-conditioned accommodations with free minibar items and a safe. Each accommodation is individually decorated. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Unique decor

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Bolero Restaurante – This restaurant specialises in Spanish cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Swimming nearby
  • Sailing nearby
  • Health or beauty spa nearby
  • Scuba diving nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: CHF 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 20 for adults and from CHF 10 for children
  • Self-parking fee: CHF 22.00 per night
  • Pet fee: CHF 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cascada Swiss Quality
  • Cascada Boutique-Hotel Hotel Lucerne
  • Cascada Swiss Quality Hotel Lucerne
  • Cascada Swiss Quality Lucerne
  • Swiss Quality Hotel Cascada
  • Cascada Boutique-Hotel Hotel
  • Cascada Boutique Hotel Hotel
  • Cascada Boutique Hotel Lucerne
  • Cascada Boutique Hotel Hotel Lucerne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.