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Waldstaetterhof Swiss Quality Hotel

3.5 star property

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Photo gallery for Waldstaetterhof Swiss Quality Hotel

A modern lobby with seating areas, a large floor lamp, and a view into the restaurant area.
Bar (on property)
A spacious restaurant with high ceilings, large windows, and a green sofa in the seating area.
A neatly made bed with a dark headboard, a framed picture on the wall, and a shelf with a small item.
A modern interior with a bar area, seating, and a kitchen in the background.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Business services

Explore the area

View in a map
Zentralstrasse 4, Lucerne, LU, 6004
  • Place, Chapel Bridge
    ‪3 min walk‬
  • Place, KKL Lucerne
    ‪3 min walk‬
  • Place, Lucerne Town Hall
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Single Room, 1 Single Bed

A neatly arranged hotel room with a bed, a desk with a lamp, a chair, a framed cityscape picture on the wall, and built-in storage units.

Single Room, 1 Single Bed

9.0 out of 10
Wonderful
(13 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Triple Room

9.2 out of 10
Wonderful
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Comfort Single Room

In-room safe, desk, free WiFi, bed sheets

Comfort Single Room

  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite

A modern living room with a sofa, a small table with a vase, a green armchair, a flat-screen TV, and a large window with sheer curtains.

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Single Room Courtyard Side

A room with a wooden floor, a red chair, a glass table with a flower arrangement, a white chair, and a wooden cabinet.

Comfort Single Room Courtyard Side

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Single Room Courtyard Side

A neatly arranged hotel room with a bed, a desk with a lamp, a chair, a framed cityscape picture on the wall, and built-in storage units.

Comfort Single Room Courtyard Side

9.0 out of 10
Wonderful
(4 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Double Room Courtyard Side

A modern bedroom with a large bed, a headboard with built-in shelves, a framed picture on the wall, and a bedside lamp.

Comfort Double Room Courtyard Side

8.6 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Room

In-room safe, desk, free WiFi, bed sheets

Comfort Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Room

A modern bedroom with a large bed, a headboard with built-in shelves, a framed picture on the wall, and a bedside lamp.

Comfort Room

9.0 out of 10
Wonderful
(32 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite

A modern living room with a sofa, a small table with a vase, a green armchair, a flat-screen TV, and a large window with sheer curtains.

Suite

8.8 out of 10
Excellent
(9 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Premium Room

8.0 out of 10
Very good
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free Wi-Fi

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3.9 out of 5, Good, 497 reviews
The price is €250
includes taxes & fees
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About this property

Waldstaetterhof Swiss Quality Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include conference space, dry cleaning, and laundry facilities.
Waldstaetterhof Swiss Quality Hotel offers 91 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and fans. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Waldstaetterhof Swiss Quality Hotel. During your stay, you're just a quick walk from Chapel Bridge. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Gleis 1
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from The Swiss Path and Museum Sammlung Rosengart
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Waldstaetterhof Swiss Quality Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Waldstaetterhof Swiss Quality Hotel was completed in September 2024.

This 3.5-star Lucerne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Gleis 1 - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Parking on site (CHF 40 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CHF 25 for adults and CHF 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gleis 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Banquet hall
  • Built in 1898
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2024
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 15.00 per pet, per night

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night
  • Resort fee: CHF 2.60 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Self parking fee: CHF 40 per day
  • Pet fee: CHF 15.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Hotel Waldstaetterhof
Waldstaetterhof
Waldstaetterhof Hotel
Waldstaetterhof Swiss Quality
Waldstaetterhof Swiss Quality Hotel
Waldstaetterhof Swiss Quality Hotel Lucerne
Waldstaetterhof Swiss Quality Lucerne
Waldstaetterhof Swiss Quality
Waldstaetterhof Swiss Quality Hotel Hotel
Waldstaetterhof Swiss Quality Hotel Lucerne
Waldstaetterhof Swiss Quality Hotel Hotel Lucerne

Waldstaetterhof Swiss Quality Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 518 out of 1011 reviews
Rating 8 - Good. 362 out of 1011 reviews
Rating 6 - Okay. 88 out of 1011 reviews
Rating 4 - Poor. 33 out of 1011 reviews
Rating 2 - Terrible. 10 out of 1011 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and the staff are very sincere.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast very clean rooms
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Salvatore

Clean rooms basic breakfast overall a good stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ting_Chia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Easy to have your lunch, easy to get to Main train station.
Stayed 1 night in May 2026
Verified review

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near Lucerne station as well as restaurants and migros.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Tian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff very friendly. Very good location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location near train station. Triple room was enough for us 3 people.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jungfu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was in the courtyard so it's very nice. There's a bit of construction going on, but we stayed over the weekend so it's not active.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were professional, courteous and helpful, room was clean. Best location in town. Highly recommended.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ma Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Male staff was great, accommodating and polite.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated and clean, you will find anything that you need. The staff was also really helpful and they provides a pass for bus
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk personnel were friendly and very helpful. We enjoyed the balcony and the room was very well furnished. There was a charge for breakfast, but the quality and quantity of the offerings was worth it. The hotel was conveniently located. We highly recommend this hotel.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, friendly staff.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Reinier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel is less than 5 minutes walk as you exit ( left direction ) from Lucerne Barhoff ( train station ). Hotel is 10-15 minutes walk to (museum) Rosengart Collection, Lake Prominade, Jesuit Church, Chapel’Bridge, Old town streets, restaurants and boutiques. Excellent front desk staff & house keeping, good breakfast. Newly renovated rooms.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness
This Lucerne hotel has perfect location to transportation. Yet quiet and comfortable. Staff was polite and helpful. However they did have a problem with billing which they worked to resolve. Restaurant staff was kind and provided excellent service/food. I recommend this hotel for a stay in Lucerne
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities
Great location, handy for the train station & an easy and short walk to the Old Town. Lovely comfortable & quiet room.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Eryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but it was a wonderful experience. Recently refurbished to a very high standard . Food was excellent, but rather unusually they charged for tap water. Very comfortable beds. Didn’t stop for breakfast, but the aroma of bacon cooking at 6.00 am was very tempting!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Shane

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was great
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked everything about The Waldstaetterhof. It’s not typical for a really nice hotel to be located next to a transportation hub like a train station. This was a nice change of pace. Great amenities and lots of restaurants, stores and attractions close by. Would stay here again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Great location an great staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this place! The staff were all so friendly and kind. The rooms were nice!! The beds were so comfy! The location was PERFECT. We couldn’t recommend this place enough. One thing to be mindful of, the shower water would randomly change temperature (it would suddenly go ice cold or very hot) and then go back to the normal temperature you set. It was strange. We would stay here any and every time we were in Luzern without hesitation! Ps. Go to “Bakery Bakery” for coffee and amazing treats!
Hotel at night !
Walking around town. The church from 1666 (definitely go inside, it’s stunning!)
The walk along the water near the hotel and in old town is incredible!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and attentive. The hotel was very nice and cozy.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was positively surprised by this hotel. Being a heritage building it was still modern and comfortable inside and in impeccable condition. I got a spacious and bright room in the quiet courtyard. There was even a small balcony and espresso maker. The mattress was a bit too soft for my back and the first night it was a bit cold in the room. The breakfast could also include plant-based milk. However, l loved the location a few steps from the railway station and l thouroughly enjoyed my stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Morris

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel very clean, great staff, 10 out of 10 will recommend to everybody that I know that will be staying in Lucerne!
Stayed 3 nights in Dec 2025