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Aparthotel

Pacific Sands Apartments

4.5 star property

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Photo gallery for Pacific Sands Apartments

Apartment, 1 Bedroom | Private kitchen
Executive Apartment, 2 Bedrooms | Living area
32-inch Smart TV with digital channels, TV
View from room
32-inch Smart TV with digital channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Barbecue grill
  • Parking included
  • Outdoor space
  • Laundry

Explore the area

View in a map
3 Kirribilli Avenue, East Mackay, QLD, 4740
  • Place, Town Beach
    ‪13 min walk‬
  • Place, Ken Burgess Orchid House
    ‪13 min walk‬
  • Place, Harrup Park
    ‪5 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪11 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living room

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Individually decorated, individually furnished, laptop workspace

Apartment, 2 Bedrooms

  • 71 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for King Executive Room with Balcony

Individually decorated, individually furnished, laptop workspace

King Executive Room with Balcony

  • 42 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for King Room Studio

King Room Studio

King Room Studio

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Studio

Executive Studio

Executive Studio

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms

  • 7 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 3 Bedrooms (Interconnecting)

Individually decorated, individually furnished, laptop workspace

Apartment, 3 Bedrooms (Interconnecting)

  • 3 bedrooms
  • River view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (Interconnecting)

Individually decorated, individually furnished, laptop workspace

Apartment, 2 Bedrooms (Interconnecting)

  • 2 bedrooms
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Pacific Sands Apartments

Stylish beach retreat with outdoor pool
Guests at this beach aparthotel will appreciate convenient onsite amenities such as barbecue grills and a picnic area. Each apartment features a kitchen with a microwave, plus free WiFi and a Smart TV with digital channels. A TV, a coffee/tea maker, and a ceiling fan are among the other amenities available to guests. Weekly housekeeping is available.
Pacific Sands Apartments offers 51 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Accommodations at this 4.5-star aparthotel have kitchens with microwaves and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Pacific Sands Apartments. During your stay, you'll be within walking distance of Harrup Park. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool. Built in 2015, this luxury aparthotel has 51 apartments on 8 floors. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a Smart TV, and a microwave
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry and luggage storage
  • Onsite recreation includes bike rentals
  • Just a 4-minute drive from Mackay Enertainment and Convention Centre and a few minutes from Harrup Park
As a guest of Pacific Sands Apartments, you'll find an outdoor pool, barbecue grills, and a vending machine. Public spaces have free WiFi. The luxury Pacific Sands Apartments also features a garden, a picnic area, and dry cleaning/laundry services. Self parking is free. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 4.5-star Mackay aparthotel.

Property amenities

Beach

  • Beach nearby
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 32-inch Smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Vending machine

Location highlights

  • Near the airport
  • Near the ocean

Things to do

  • Bicycle rentals
  • Health club (partner property) nearby
  • Hiking/biking trails nearby
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 51 units
  • 8 floors
  • Bicycle rentals
  • Built in 2015
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.52 percent for credit card payments
The front desk is open Monday to Friday (8:00 AM – 5:00 PM), Saturday to Saturday (9:00 AM – 5:00 PM), and Sunday to Sunday (9:00 AM – 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.52 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Direct Hotels Pacific Sands East Mackay
Direct s Pacific ds Mackay
Direct Pacific Sands East Mackay
Property Vine Pacific Sands
Direct Hotels Pacific Sands
Pacific Sands Apartments Aparthotel
Pacific Sands Apartments East Mackay
Pacific Sands Apartments Aparthotel East Mackay

Reviews

Pacific Sands Apartments Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 193 out of 451 reviews
Rating 8 - Good. 151 out of 451 reviews
Rating 6 - Okay. 66 out of 451 reviews
Rating 4 - Poor. 24 out of 451 reviews
Rating 2 - Terrible. 17 out of 451 reviews

Reviews

8/10 Good

Muneichi

Liked: Room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Ebelina

Travelled with family
Liked: Cleanliness, amenities
Good size & handy having the kitchen and 2 bathrooms. Lovely views. Just needs some maintenance (shelves broken in the showers, front door damaged, etc).
Stayed 4 nights in Sep 2025

2/10 Terrible

Lynette

Travelled with group
Disliked: Property conditions & facilities
Burns in carpet, broken toilet, marks on walls, broken window latches, window couldn't be closed properly. Disgusted, so didn't stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, room comfort

4 nights in Mackay for cricket

Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none. Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here
Stayed 4 nights in Aug 2025

6/10 Okay

Warren, Newtown

Business traveller
First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.
Stayed 3 nights in Aug 2025

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property was dirty. Had a very strong odour of cigarette. Carpets had multiple stains - video taken for any disputes. Overall disappointing experience
Stayed 1 night in Aug 2025

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great suite of apartments, well appointed even though a bit on the pricier side. There is only one lift and you'll likely have to wait a while because the cleaners use it in the morning. A minor quibble but they did not stock the fridge with milk.
Stayed 1 night in Aug 2025

4/10 Poor

Nan

Travelled with partner
Disliked: Property conditions & facilities
The mattress was terrible… I feel like folding in half by the mattress and you can clearly see the king bed is formed by two singles and they are not leveled! One side is sinking in the middle, makes it impossible to stand up the next morning. I literally couldn’t feel my back after slept in it… Terrible experience won’t recommend.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Business traveller

Over priced for a standard room

Nice quiet neighbour hood. Pretty clean but not spotless Only two pillows and no spare blanket Fabric headboard which grosses me out Smelt of old man and beer .. luckily I had room spray. Advertised as sea view but looked into the city
Stayed 1 night in Aug 2025

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice stay. Location is excellent out of the main city and close to the beaches. Good base for exploring what the area has to offer.
Stayed 3 nights in Jul 2025

8/10 Good

Pamela

Stayed 1 night in Aug 2025

6/10 Okay

Jaana

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Room was great few stains on carpet and bed. The thing that made it awful was that the room stank of cigarettes and alcohol coming from the other room. it was so bad it burnt my nostrils and I had a horrible sleep. I was very busy while I was in town so didn’t have a chance to talk to staff for a new room or for a refund so I could go somewhere else. It’s like the air is connected somehow cause the bathroom was the worst in the morning and the alcove you walk in first that joined two apartments. Lounge worse at night. I emailed them and let them know but I had to go to my meeting and had to leave town for a 4hour drive home the same day. I never heard back from them.
Stayed 1 night in Jul 2025

6/10 Okay

Emma

The elevator stopped working and we were in the top story. Dust on the top of doors.
Stayed 1 night in Apr 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness
Apartment was fine, heavily used though and some things were wornout or broken ( no knob on the ceiling fan switch, one window wouldn't close properly). But the staff were very friendly and the area was very quiet.
Stayed 6 nights in Mar 2025

10/10 Excellent

Genette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed
Stayed 1 night in Feb 2025

8/10 Good

Ross

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Adrian

Liked: Cleanliness, amenities
Everything was fine
Stayed 1 night in Oct 2024

6/10 Okay

Aaron

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing very polite abd professional. Not enough close by eateries or bars.
Stayed 7 nights in Sep 2024

8/10 Good

ASM

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
Stayed 4 nights in Sep 2024

8/10 Good

Miller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds are too soft.
Stayed 1 night in Sep 2024

2/10 Terrible

Rodney

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

wayne

Travelled with partner
Liked: Property conditions & facilities
Quiet location
Stayed 2 nights in Aug 2024

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities
Very convenient place to stay as close to airport and to Mackay city centre.
Stayed 5 nights in Aug 2024