This smoke-free hotel features concierge services, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front-desk safe and multilingual staff assistance.
Chic & Basic dot offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions are featured in guestrooms.
Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.
Our customers tell us they can't get enough of Chic & Basic dot's great location. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and concierge services.
Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Cooked-to-order breakfast served daily for a fee
Services include a concierge, tour or ticket assistance, and luggage storage
Guests have great things to say about the helpful staff and the location
Just a 4-minute walk from Gran Via and 4 minutes by foot from Puerta del Sol
Chic & Basic dot offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Chic & Basic dot also features a front-desk safe and an elevator.
This 3-star Madrid hotel is smoke free.
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
Food and drink
Cooked-to-order breakfast available for a fee 8:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 13 for adults and EUR 13 for children
Family friendly
Soundproofed rooms
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
More
4 floors
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Bathtub or shower
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV
Food and drink
Minibar
More
Air conditioning
Heating
Laptop-compatible safe
Phone
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets allowed, but service animals are welcome
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately EUR 13 for adults and EUR 13 for children
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property is also known as
Chic Basic Dot
Chic & Basic Dot Hotel
Chic & Basic Dot Madrid
Chic & Basic Dot Hotel Madrid
Chic & Basic dot Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 686 out of 1006 reviews
10 - Excellent
686
Rating 8 - Good. 229 out of 1006 reviews
8 - Good
229
Rating 6 - Okay. 66 out of 1006 reviews
6 - Okay
66
Rating 4 - Poor. 13 out of 1006 reviews
4 - Poor
13
Rating 2 - Terrible. 12 out of 1006 reviews
2 - Terrible
12
9.2/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
Reviews
10/10 Excellent
Carl, Calgary
6 Feb 2026
Carl
Stayed 2 nights in Feb 2026
10/10 Excellent
MARIA KRISELDA
5 Feb 2026
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, and right in the center of everything.
MARIA KRISELDA
Stayed 4 nights in Jan 2026
10/10 Excellent
Paola
25 Jan 2026
Paola
Stayed 5 nights in Jan 2026
6/10 Okay
matthew
22 Jan 2026
matthew
Stayed 2 nights in Jan 2026
10/10 Excellent
Jonathan
18 Jan 2026
Jonathan
Stayed 1 night in Jan 2026
8/10 Good
Paul
17 Jan 2026
Paul
Stayed 1 night in Dec 2025
10/10 Excellent
Lorie
1 Jan 2026
Lorie
Stayed 5 nights in Dec 2025
10/10 Excellent
Vívian, Guatemala
25 Dec 2025
Vívian
Stayed 1 night in Dec 2025
10/10 Excellent
Holly
21 Dec 2025
Liked: Cleanliness, staff & service, amenities
Comfortable bed, best shower we've ever experienced in a hotel! Staff are super friendly. Great location in the center of everything.
Clean room, friendly staff, very central location, quiet room
Etienne
Stayed 3 nights in Nov 2025
8/10 Good
NJ
19 Nov 2025
Liked: Cleanliness, staff & service, amenities
Room clean, quiet (looking into courtyard), shower excellent. Mattress good.
Breakfast was limited of a menu though often nicely presented scrambled egg with avocado on toast especially nice) didn’t feel
like you could ask for a second coffee and was never offered.
NJ
Stayed 5 nights in Nov 2025
8/10 Good
Dashawn
18 Nov 2025
Dashawn
Stayed 1 night in Nov 2025
8/10 Good
Catherine
17 Nov 2025
Liked: Cleanliness
Location, quiet room, very good breakfast
Catherine
Stayed 3 nights in Nov 2025
6/10 Okay
Rajiv
13 Nov 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms under delivered when you look at the charges. Very basic facilities like hot water kettle are not provided.
Room climate control has basic limitations. The entire hotel works either in cool mode or hot mode. So even if it's not very cold, you have to suffer a hot room.
Don't recommend
The staff was incredibly helpful and accommodating. The room was very clean and surprisingly larger than I expected. The location is excellent, and I would definitely choose to stay here again.
We just stayed for one night as we were just traveling through Madrid. Was centrally located and although our room was basic and small, it was fine for the night. Staff was also very friendly.