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HA San Mateo Suites

3.0 star property

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Photo gallery for HA San Mateo Suites

Front of property
A grand staircase with wooden railings and a chandelier, leading to a second-floor landing.
A yellow sofa in a room with a wooden door, a green chandelier, and yellow curtains.
A hotel room with a bed, a TV mounted on the wall, a bathroom visible through an open door, and a plant near the window.
A hotel room with a desk, chair, and a view of the outside.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
21 Calle de San Mateo, Planta 2, Madrid, Madrid, 28004
  • Place, Plaza de España - Princesa
    ‪10 min walk‬
  • Place, Gran Via
    ‪10 min walk‬
  • Place, Puerta del Sol
    ‪14 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬

Room options

View all photos for Double Room

A hotel room with a geometric patterned wall, a yellow headboard, white bedding, and a bedside table with a lamp.

Double Room

7.4 out of 10
Good
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with three single beds, each with white linens and green pillows.

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room

A hotel room with a bed, a desk, a TV, and a window with orange curtains.

Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

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About this property

HA San Mateo Suites

This smoke-free hotel features free WiFi in public areas. Housekeeping is available on request.
HA San Mateo Suites offers 18 air-conditioned accommodations with minibars and espresso makers. Smart televisions are featured in guestrooms.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

Our customers tell us they can't get enough of the helpful staff at HA San Mateo Suites. During your stay, you're just a quick walk from Paseo de la Castellana. Enjoy features like free WiFi in public areas and breakfast (surcharge).
  • Free WiFi (speed: 25+ Mbps)
  • Full breakfast served weekends for a fee
  • Amenities include locker space and an elevator
  • Within a 15-minute walk of Gran Via and Paseo de la Castellana
HA San Mateo Suites offers its guests an elevator. Public spaces have free WiFi.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekends from 9:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekend full breakfast available 9:00 AM to 11:00 AM for a fee: EUR 15 for adults and EUR 15 for children

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Lockers

Guest services

  • Housekeeping on request

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Madrid Suites San Mateo Hostal
Suites San Mateo Hostal
Madrid Suites San Mateo
HA San Mateo Suites Hotel
HA San Mateo Suites Madrid
HA San Mateo Suites Hotel Madrid

HA San Mateo Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 79 out of 233 reviews
Rating 8 - Good. 95 out of 233 reviews
Rating 6 - Okay. 34 out of 233 reviews
Rating 4 - Poor. 15 out of 233 reviews
Rating 2 - Terrible. 10 out of 233 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Shelley

Liked: Cleanliness, staff & service, amenities
Excellent location.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shane

Liked: Cleanliness
Real Madrid very decent priced location was perfect
Stayed 1 night in Mar 2026
Verified

8/10 Good

Alejandro

Liked: Cleanliness
friendly staff, convenient location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, cheap price, great location, friendly staff and overall great for 1/2 people wanting a good but budget friendly hotel spot in Madrid
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities
Amazing location. Close to everything, and even being right above some great bars, noise was never an issue, and we slept great every night.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great central place to stay.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service
Clean.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Location is amazing! Room was clean and staff were nice. The room was a bit small er than expected but this is likely due to the fantastic location.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities
Room was great. But the breakfast that was on the prospectus didn't exist. Coffee pods are free. Location is stellar.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay thanks!
Stayed 1 night in Apr 2024
Verified

8/10 Good

ADHNAN

Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was a fair size but had no coffee or safe facilities. The bathroom was tiny, I am 5'9 and struggled to get into the shower with the showerhead very close to my head. There is no staff on site from 6pm-9am but that property is secure, just be mindful that you don't let any drunks into the property from the bar next door. The location is brilliant, lots of coffee shops, restaurants and two metro stations close by. Would I stay here again, solo yes with family no.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really clean, staff is friendly and it’s super close to La gran via!
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Naziha

Liked: Cleanliness, staff & service
Exellent location!!
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great deal, fantastic location
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable stay, staff soo kind and helpful. definitely recommended
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and convenient. I would stay here again.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again
Stayed 1 night in Feb 2024
Verified

6/10 Okay

CARLOS

Liked: Property conditions & facilities
Unique property.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jaime

Just great

Was great and the people very friendly.
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Olvido

Liked: Cleanliness, property conditions & facilities
Nice, central and quiet
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 5 nights in Oct 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very helpful. Printed some museum tickets for us and switched our room to a street view room with a balcony. The room was large, comfy, and lovely.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

JUAN

Liked: Cleanliness, amenities, property conditions & facilities
Its was clean, is like a tipe of Rbnb room with own bathroom.... it's VERY IMPORTANT to communicate directly with hotel/dorm staff for street door entrance instructions check in after 6pm, when staff is not physically available... becase in some case you need to dowmload before hand an app calle akiles and follow instructions from staff. Also iu cery important to have WhatsApp to received those instructions....
Stayed 4 nights in Jan 2026