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Hostal Castilla II - Puerta del Sol

2.0 star property

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Photo gallery for Hostal Castilla II - Puerta del Sol

Property entrance
Property entrance
Property entrance
Double Room, 1 Double Bed | View from room
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Calle del Marques Viudo de Pontejos, 2, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Gran Via
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

8.8 out of 10
Excellent
(18 reviews)
  • City view
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed

Double Room, 1 Double Bed

8.6 out of 10
Excellent
(33 reviews)
  • City view
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Single Beds

Double Room, 2 Single Beds

Double Room, 2 Single Beds

7.6 out of 10
Good
(15 reviews)
  • City view
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for Economy Double Room

Egyptian cotton sheets, in-room safe, individually furnished, desk

Economy Double Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Hostal Castilla II - Puerta del Sol

Hostal in Madrid, steps from Puerta del Sol
Along with concierge services, this smoke-free hostal has express check-in and express check-out. WiFi in public areas is free. Additionally, tour/ticket assistance, multilingual staff assistance, and a vending machine are onsite.
Hostal Castilla II - Puerta del Sol offers 23 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets. 22-inch LED televisions come with digital channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of the helpful staff at Hostal Castilla II - Puerta del Sol. During your stay, you're just a quick walk from Puerta del Sol. Features include free WiFi in public areas, plus breakfast (surcharge) and a roundtrip airport shuttle (surcharge).
  • Free WiFi
  • Continental breakfast served weekends for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Steps from Puerta del Sol and 4 minutes by foot from Plaza Mayor
  • Airport shuttle service available for a fee
As a guest of Hostal Castilla II - Puerta del Sol, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Hostal Castilla II - Puerta del Sol also features concierge services, express check-in, and express check-out. You'll have access to the health club at a partner property.

This Madrid hostal is smoke free.

For a fee, guests can enjoy continental breakfast on weekends from 9:00 AM and noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 28 per day); discounts available
  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking options include a garage

Food and drink

  • Weekend continental breakfast available 9:00 AM to noon for a fee: EUR 10 for adults and EUR 10 for children

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • Lift

More

  • 2 buildings
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 22-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: EUR 28 per day (1640 ft away)
  • Rollaway bed fee: EUR 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hostal Castilla II
Hostal Castilla II Hostel
Hostal Castilla II Hostel Madrid
Hostal Castilla II Madrid
Hostal Castilla Ii Hotel Madrid
Castilla II Madrid
Castilla II

Hostal Castilla II - Puerta del Sol Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 437 out of 951 reviews
Rating 8 - Good. 305 out of 951 reviews
Rating 6 - Okay. 123 out of 951 reviews
Rating 4 - Poor. 43 out of 951 reviews
Rating 2 - Terrible. 43 out of 951 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jean, Bloomfield

Stayed 2 nights in Nov 2025

10/10 Excellent

Erwin

Stayed 2 nights in Nov 2025

8/10 Good

Elena

Liked: Staff & service
Room had everything what I need, it is very good a room had tea pot, complimentary coffee and tea, fridge and safe box! Clean! Thank you very much for the good time!
Stayed 3 nights in Nov 2025

6/10 Okay

MARIA

Travelled with group
Liked: Cleanliness, staff & service
The best thing about this place is the location. Rooms are decent, its clean enough. We checked in to Hostal Castilla but we were brought to the other hotel across from the location. It is secured enough, has a lift thank goodness. I did not like that you can hear everything in the hallway. Annoying, disrespectful travellers wheel their luggages in the middle of the night and banged into your doors will wake you up. Tip: wear an earplug if you don't want your sleep interrupted. It's all you need, a bit pricey for what its worth in my opinion. Location: amazing! Close to everything that you must see in Madrid. Lots of food options too!
Stayed 2 nights in Oct 2025

6/10 Okay

Jenny

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Small simple, dated room. Toilet leaked, small shower. Soap dispensers but no soap inside, no hooks for towels. Excellent location.
Stayed 4 nights in Nov 2025

6/10 Okay

Marie

Very thin walls. You can hear every conversation, cough, sneeze and toilet flush in the rooms next to you. If not for that it would be a good place to stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, very clean
Stayed 7 nights in Oct 2025

10/10 Excellent

ZHI-XIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very quiet at the property.
Stayed 4 nights in Oct 2025

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent and the staff helpful. The rooms are small so do not expect to spend much time there except to sleep.
Stayed 6 nights in Oct 2025

10/10 Excellent

KHALID

Liked: Cleanliness, staff & service, amenities
Quick check in Friendly staff Clean room and bathroom I was on ground floor this time and was noisy in the morning It’s quite centrally located
Stayed 1 night in Oct 2025

6/10 Okay

FRANCES

Disliked: Amenities
Las sábanas de la cama estaban manchadas
Stayed 2 nights in Oct 2025

8/10 Good

Elba, Phoenix

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location - walking distance to major attractions. We didn’t have to take any transportation.
Stayed 2 nights in Oct 2025

10/10 Excellent

KHALID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found it very central Friendly helpful staff Clean prperty
Stayed 2 nights in Oct 2025

8/10 Good

Jameson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a really good place to stay! The rooms were tiny and the beds were rock hard. It was very difficult to sleep on them the first couple of nights, but I got used to it. The air conditioning worked well, and you can’t beat the location. We walked everywhere we wanted to go with ease. The air conditioning worked well. We would consider staying here again.
Stayed 5 nights in Oct 2025

6/10 Okay

Jhoanne

Stayed 6 nights in Oct 2025

10/10 Excellent

Patrick

Stayed 2 nights in Oct 2025

10/10 Excellent

Ju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the location, right in the center of the tourist area and just a couple of minutes to both Sol and Plaze Mayor, as well as all the other historical streets, very close to the Palace, walking for about 10 minutes. The location is the best we loved it. The room we has was spacious, very basic, but we brought everything ourselves so everything's fine. It was clean and convenient.
Stayed 2 nights in Oct 2025

6/10 Okay

Gail

Travelled with group
Liked: Cleanliness
Disliked: Room comfort

Hotel review

Rooms very small and the bathrooms tiny. That said they were clean and had comfortable beds. The location of this hotel is spot on, being very central. Staff were friendly on arrival, but when I asked to use the toilet in the morning in the reception area I was told I couldn’t and have to go up to my room to use the toilet.
Stayed 2 nights in Oct 2025

6/10 Okay

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy limpio y bueno
Stayed 1 night in Oct 2025

10/10 Excellent

Aida

Stayed 3 nights in Oct 2025

10/10 Excellent

Andreina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Oct 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in Sep 2025

10/10 Excellent

BRENDA

Stayed 3 nights in Sep 2025

4/10 Poor

Cynthia

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The walls so thin we could hear the next door guest brushing their teeth. Beds and bedding were of very poor quality.
Stayed 3 nights in Sep 2025

4/10 Poor

Mildred

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was very small, especially the bathroom. I was hitting my head against the edge of the sink everytime I used the toilet. The water temperature in the shower would not stay consistent. The bed was hard and uncomfortable and the bed pillow was uncomfortable as well.
Stayed 4 nights in Sep 2025