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Windsor Puerta del Sol

Property class: 3
VIP Access

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Photo gallery for Windsor Puerta del Sol

A brick-walled restaurant with tables and chairs arranged in a central aisle.
A hotel lobby with a stone wall, a wooden reception desk, a chair, and an elevator.
A bar area with a long counter, multiple liquor bottles, and two yellow chairs.
A building with a sign reading "El Pasaje" and two potted plants in front.
A cozy room with wooden walls, a large window, a seating area with two chairs, a small table with a vase, and a wall-mounted display of books and brochures.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Calle del Pozo, 4, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Double or Twin Room

1 bedroom, premium bedding, down duvets, minibar

Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for City Double Room Single Use

A hotel room with a large bed, two framed pictures on the wall, a nightstand with a lamp, and a wooden headboard.

City Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for City Double Room

A hotel room with a large bed, two framed pictures on the wall, a nightstand with a lamp, and a wooden headboard.

City Double Room

8.6 out of 10
Excellent
(12 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 6
  • Free Wi-Fi

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  • Free Wi-Fi
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About this property

Windsor Puerta del Sol

A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hostal. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a snack bar/deli, concierge services, and laundry facilities.
Windsor Puerta del Sol offers 14 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Madrid hostal provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hostal include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Windsor Puerta del Sol. During your stay, you're just a quick walk from Puerta del Sol. Enjoy features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, laundry facilities, and a multilingual staff
  • Onsite recreation includes a gym
  • Steps from Puerta del Sol and 6 minutes by foot from Gran Via
  • Airport shuttle service available
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Windsor Puerta del Sol. Free self parking is available.

This 3-star Madrid hostal is smoke free.

The hostal hosts a free manager's reception daily.
La Carmela - This restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 35 per day); discounts available
  • Airport shuttle available
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 12 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • La Carmela

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Beaux Arts architecture
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 33 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 12 for children
  • Nearby parking fee: EUR 35 per day (656 ft away)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - B84363704
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

El Pasaje Madrid
Hostel El Pasaje
Hostel El Pasaje Madrid
El Pasaje
Hostel El Pasaje
Hostal El Pasaje Hostal
Hostal El Pasaje Madrid
Hostal El Pasaje Hostal Madrid

Windsor Puerta del Sol Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 120 out of 295 reviews
Rating 8 - Good. 115 out of 295 reviews
Rating 6 - Okay. 37 out of 295 reviews
Rating 4 - Poor. 13 out of 295 reviews
Rating 2 - Terrible. 10 out of 295 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area and ease in city tour
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Minimalist unit, clean, nice bathroom, reasonable price
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Karen

Liked: Staff & service, amenities, property conditions & facilities
We’re very happy with the facilities and service. Breakfast price was fair. Location excellent with sights and restaurants very close by. Would definitely stay here again!
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located. Clean and has most needed ammenities
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place for a quick stay in Madrid. Small and simple, but great band for buck for those who want to sleep, wash and get back out to see things!
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in May 2025
Verified review

8/10 Good

Sofia

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very clean room. Private and quiet. Only issue was a leaky ceiling near the front entrance of the door.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Daniella

Liked: Cleanliness, staff & service, amenities
It was a great place to stay, The only thing is that the door of the hotel was not working so it wasn't so safe.
Stayed 4 nights in Aug 2023
Verified review

8/10 Good

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the center in Madrid But there isn’t a receptionist on the place the receptionist it’s on the Victorias hotel 40 steps away
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Great welcome from Adrian, he took the time to take us to the door and explained everything about the city. We loved the room shower and AC. Walking distance to everywhere in Madrid.
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept small property, one of about 5 small buildings. No staff on site, all managed from neighboring Hotel Victoria. Small rooms, but all good, noise well abated from lively street below. Great breakfast in Hotel Victoria.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.
Stayed 2 nights in Apr 2024
Verified review

6/10 Okay

Trung

Liked: Staff & service
Disliked: Amenities
Basic, good location, noisy late at night and 5am from bars/restaurants below. Alley was dirty as restaurant trash bins are across entry. Room is small and simple.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for travelers not looking to spend a ton but still want privacy. Room is small but it's all you need. Hotel staff are friendly and helpful, just across the street. Hostel was quiet and clean, basic amenities but what you would expect at a hostel. Close to so many things, we walked everywhere. Plenty of bars within a block. I would stay again.
Verified review

6/10 Okay

Grazia

Liked: Cleanliness, staff & service
It was near everything and staff was available and present; the hotel is simple but it's ok. I did not like breakfast.
Stayed 2 nights in May 2023
Verified review

4/10 Poor

John

Disliked: Property conditions & facilities
Centrally located but very noisy all night long. All night long! Garbage collection, restaurants and bars, and alleyways accentuate people talking, screaming, laughing and accordian playing, all until 6:00 am every morning for the two nights I stayed there. No air conditioning required open windows which made it even worse.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Antonyo

Liked: Amenities
The room was ok a bit small but clean. The check in process was good. There was a problem with loss of water after second day there. They offered to move us to another hotel affiliated with them, which was nearby but, only For one night and we had two more nights to go. But the water was fixed later the next day.
Stayed 4 nights in Oct 2024
Verified review

6/10 Okay

Ian

Disliked: Cleanliness
Room wasn't cleaned properly on second day.
Stayed 5 nights in Apr 2025
Verified review

2/10 Terrible

Janine

Disliked: Cleanliness, staff & service
It was not what we saw online. We did not get any sleep because the neighborhood was filled with people partying past 5am and the room was not soundproof. When we got to our hostel door there was a very large mound of smelly trash that looked like a fire hazard. Accommodations were sub-par.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good reasonable priced hotel on a pedestrian street in the center of Madrid.

Small hotel run in conjunction with a second small hotel. Where I stayed was only rooms but the check in hotel was a very short distance away and also was the place in the morning for breakfast. My room was clean, the bed comfortable and the air conditioning did work. Also a nice little elevator. When I checked in, the people offered someone to help take my bag over to the hotel sleeping rooms and hence to my room, and since I am older, this was very appreciated. The breakfast itself was ample with a lot of choice in a buffet format. The coffee was especially good. The street this is located on is a very small pedestrian street but with several quite neat bars and restaurants where you can eat outdoors at night and sip an inexpensive wine. Several of the buildings have very beautiful exterior tile work that illustrates some of the people of the area and themes. The location is quite good for going to other places but is very much its tiny private area. This is by far one of the nicest places I have stayed in in the center of Madrid that is not too expensive.
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

Josh

Disliked: Staff & service, amenities, property conditions & facilities
Getting to The hotel was a nightmare as no information was provided in advance. Guides and directions should have been emailed when booking was confirmed. No car access and parking is a far walk. Then trying to communicate and ask for help with staff was difficult. Tried calling and then said he’d send info over via text instead of telling us on the phone so we drove two 25 min laps around Barcelona bc I it’s so difficult to get to where you need to go. Room was so small, sheets and towels weren’t changed and we didn’t even get extra toilet paper.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra frukost, mysigt rum, trevlig personal. Väldigt mycket oväsen från närliggande restaurang / bar även nattetid.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

WANDERSON

Liked: Cleanliness, staff & service, amenities
Considerei excelente. Sem qualquer observação negativa. O checkin fica no hotel ao lado, isto definitivamente é muito fácil.
Stayed 2 nights in Jan 2026