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Hostal Nersan II

2.0 star property

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Photo gallery for Hostal Nersan II

Down duvets, free WiFi, bed sheets
Rainfall showerhead, towels
Balcony
Rainfall showerhead, towels
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle Santa Engracia, 41, 5th floor left, Madrid, Madrid, 28010
  • Place, Paseo de la Castellana
    ‪6 min walk‬
  • Place, Gran Via
    ‪18 min walk‬
  • Place, Puerta del Sol
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Basic Single Room, 1 Single Bed, Shared Bathroom

Basic Single Room, 1 Single Bed, Shared Bathroom

Basic Single Room, 1 Single Bed, Shared Bathroom

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Double Room, 1 Double Bed, Private Bathroom, City View

Basic Double Room, 1 Double Bed, Private Bathroom, City View

Basic Double Room, 1 Double Bed, Private Bathroom, City View

8.0 out of 10
Very good
(6 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Basic Triple Room, Multiple Beds, Private Bathroom, City View

  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hostal Nersan II

Along with express check-out, this smoke-free hotel has tour/ticket assistance and free WiFi in public areas. Housekeeping is available on request.
Hostal Nersan II offers 9 accommodations with air conditioning. Beds feature down comforters. Digital television is provided.

Bathrooms include bathtubs or showers with rainfall showerheads. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided on request.

During your stay at Hostal Nersan II, you're just a quick walk from Paseo de la Castellana. You'll find features like free WiFi in public areas.
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Just a 3-minute drive from El Retiro Park and a few minutes from Gran Via
As a guest of Hostal Nersan II, you'll find tour/ticket assistance, express check-out, and an elevator. WiFi is free in public spaces.

This Madrid hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping on request
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 1 floor
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 22-inch TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: EUR 15 for check-in between 6:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 10 AM - 6:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests should notify this property in advance of their anticipated arrival time.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: EUR 15 for check-in between 6:00 PM and 10:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 10 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hostal Nersan
Hostal Nersan II
Hostal Nersan II Hostel
Hostal Nersan II Hostel Madrid
Hostal Nersan II Madrid
Nersan II
Nersan II Madrid
Hostal Nersan II Hotel
Hostal Nersan II Madrid
Hostal Nersan II Hotel Madrid

Hostal Nersan II Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 38 out of 164 reviews
Rating 8 - Good. 73 out of 164 reviews
Rating 6 - Okay. 31 out of 164 reviews
Rating 4 - Poor. 12 out of 164 reviews
Rating 2 - Terrible. 10 out of 164 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Constantin

Liked: Staff & service, amenities, property conditions & facilities
The cleanliness!
Verified review

8/10 Good

Aldo Azael Rojas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was pretty cool, the room was very clean, cute and comfortable. The best think was the privacity there and the location because it is near the subway. I just had a little problem with the hot water in the shower, I had to wait long time to use it but nothing serious. I recommend this place to stay a hundred percent.
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Wendy

Liked: Cleanliness
Disliked: Staff & service, amenities
Not what I expected
Verified review

2/10 Terrible

Luisa

Disliked: Amenities
I got a basic room and it was right next the shared bathroom - which means I could hear all the time people using the bathroom. On top of this the entire Hostal smells really bad especially at the morning. The room itself was a basic one so I was not expecting anything but cleanness was disappointing. There were lots of hair on the floor, the towels and duvet were not on point, I want to believe they were washed before but with spots here and there. The bathroom was always not clean neither which make it impossible to use, plus the fact that both in the morning and at night was always busy.
Stayed 2 nights in Feb 2024
Verified review

4/10 Poor

Gema

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo que tiene bueno, medianamente esq que esta en un sitoo medianamente tranquilo con buena combinación de metro. Pero las habitaciones olian a húmedo, las sabanas tenian una mancha grisacea muy rara..pero lo peor es que se escuchaba completamente todo de las habitaciones de al lado, pero todo es todo, oia roncar perfectamente a la señora de la habitación de al lado. A las 1 y media de la madrugada una señora hablando fuertecito en su habitación montando un espectáculo en la planta, se oia retumbando...Pero cuidado que lo peor es la atención al cliente por parte del hotel. Nos dejaban en la calle, llegabamos mas tarde de las 22.00 al hotel despues de todo el dia viajando y te digan que no se hacen responsable de nada que lo sienten, que no pueden hacer nada, que sus turnos han terminado y que no nos devuelven ni un euro...tuviemos que buscar a alguien que no estuviera en la otra punta de España y se acercara a Madrid a recoger las llaves para no quedarnos sin alojamiento , sin tiempo para reaccionar, todo esto ocurrio la misma mañana. Despues la recepcionista no decía ni Buenas...y un par de veces salgo de mi habitacion y literalmente a un metro de mi puerta un niño tumbado en el suelo jugueteando y otroa sentado con el movil también..(tenían pinta de ser hijos de la recepcionista)...que por cierto no espere que te reciba mas alla de las 6 de la tarde, ya ha terminado su turno. Ni un Buenas tardes, ni un gracias ni un nada. No recomiendo en absoluto, además de barato nada.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Marolly

Liked: Cleanliness, staff & service, amenities
La vista estuvo preciosa, el cuarto muy amplio. Creo que le falta mucha señalización porque fue algo complicado encontrar el hostal. La recepción es algo agradable aunque es importante que consideren que solo hay 1 persona en el turno de la mañana y otra en turno de la tarde y ellas hacen todo reciben, limpian, hacen check entre otras cosas.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Verónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Todo muy bien!!! Llegamos algo tearde ,avisamos y nos contestaron ,muy linda zona y muy linda habitacion ,con aire ,sin pava eléctrica, todo muy limpio y muy cordiales.Recomendable!
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bien la habilitación y el trato
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

ROCIO MURILLO

Me gusto mucho la ubicación!!!
Stayed 2 nights in Apr 2024
Verified review

4/10 Poor

MA

Liked: Property conditions & facilities
Disliked: Staff & service
La comunicación para nuestro check-in fue muy mala, no respondían mensajes. Hay una tarifa de 15 euros por hacer check-in tardío y por guardar el equipaje 5 euros. La habitación estaba bien pero las toallas y almohadas se veían muy viejas. La ubicación era buena.
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Carmen

Adecuado a lo pagado. Recomendable

Está limpio, es barato, centrico y tiene lo imprescindible. Para una noche o dos lo veo perfecto si no buscas lujos pero que tenga lo básico. Las vistas muy bonitas y la cama hemos dormido bastante bien. Baño pequeño pero con lo necesario, nada de baño compartido que eso no me va
Stayed 1 night in Mar 2024
Verified review

4/10 Poor

Judith

Disliked: Amenities, property conditions & facilities
Lo único bueno ha sido la ubicación. En la habitación no había ni espejo. La primera vez que pregunté por una manta extra me dijeron que no, tuve que medio imponerme para que me dieran algo extra con que pasarme para no pasar frio. el jabón del baño es de mala calidad y las toallas también. Es caro para la calidad del alojamiento.
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

Antonio

Liked: Cleanliness, staff & service
Disliked: Room comfort

Insonorización

Habitación mal insonorizada, se escuchan todo el ruido de la calle y de las habitaciones y pasillo.
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Jorge Eduardo

Liked: Cleanliness, staff & service
El lugar cumple la relación costo-beneficio. Buena ubicación, cerca de metro iglesia. Esta en el 5to nivel, si funciona el elevador, pero si no, si fuera un problema. Fui con mi novia, 3 noches. En general bien, solo para descansar y dormir por la noches. Solo el colchon, algo incomodo.
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Patricia Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto, gracias
Verified review

6/10 Okay

Manon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Séjour correct mais sans plus

Chambre très propre avec une jolie vue. Cependant nous avons eu quelques soucis d’eau chaude et il y avait une fissure qui traversait le mur entier. Très bon quartier mais l’isolation sonore n’est pas au rdv.
Stayed 4 nights in Feb 2023
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bastante bien

En general, todo estaba bastante bien. Los únicos problemillas que diría es que cuesta mucho que el agua de la ducha salga caliente, y que el check-out no es a la hora que pone en la web (12:00) sino a las 11. Considero que deberían avisarlo.
Stayed 3 nights in Feb 2022
Verified review

10/10 Excellent

Iliodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 2 nights in Jan 2022
Verified review

6/10 Okay

juan jose

Liked: Property conditions & facilities
Disliked: Amenities
Bien situado
Stayed 3 nights in Jan 2022
Verified review

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its ok and it is silent
Stayed 2 nights in Nov 2021
Verified review

6/10 Okay

Milagros

No es hostal **, es Pension *

No entiendo porque lo venden como un hostal de 2 estrellas cuando en realidad es una pensión de una estrella y cabe decir que como pension está bien pero me costó encontrarlo por qué es en una quinta planta de un edificio que en ningún momento señala que hay exista un hotel
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Hostal cerca del centro ideal si llevas coche

Habitación muy pequeña y sin ningún armario o perchero, pero suficiente para una noche
Stayed 1 night in Nov 2021
Verified review

6/10 Okay

Yasmina

Liked: Room comfort
Disliked: Cleanliness

Bastante pasable, la ubicacion muy buena

Mi experiencia ha sido bastante buena, es la segunda vez que me hospedo aqui, es un lugar muy centrico y cerca de todo, Mi unica pega es que al no haber nadie por las noches, hsy huespedes muy descontrolados que la lian molestabdo a los demas huespedes, por lo demas nada que decir, cuando vuelva volvere a elegir este lugar, relacion precio y comodidad esta bien
Stayed 4 nights in Oct 2021
Verified review

10/10 Excellent

Jose Duvier

Liked: Cleanliness, staff & service, property conditions & facilities

Calidad humana

Un lugar acogedor y su recepcionista una persona muy amable en todo el sentido de la palabra. Espero volver a verle en mi próxima estadía.
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Helge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

it's well situated easy to get to from the main train station. Kind and friendly service.
Stayed 3 nights in Oct 2021