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Hostal Santa Cruz

2.0 star property

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Photo gallery for Hostal Santa Cruz

A hotel room with a bed, a bedside table, a lamp, a window with curtains, and a wall-mounted TV.
A reception area with a counter, a coffee machine, a computer, and a telephone.
A hotel reception area with a reception desk, a television, framed certificates, and a clock on the wall.
A living room with a brown leather sofa, a glass coffee table, a refrigerator, and a wall with artwork.
A living room with a sofa, coffee table, and a vending machine.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Plaza de Santa Cruz, 6, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Gran Via
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Single Room

A single bed with a quilt, a bedside table with a lamp, and a power outlet on the wall.

Single Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 14 sq m
  • 3 bedrooms
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Twin Room

A hotel room with two single beds, a nightstand with a lamp, a small shelf, and a colorful abstract painting on the wall.

Basic Twin Room

  • City view
  • 18 sq m
  • 5 bedrooms
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room

A neatly arranged bedroom with a large bed, two bedside tables, and two wall-mounted lamps.

Double Room

9.4 out of 10
Exceptional
(30 reviews)
  • 18 sq m
  • 5 bedrooms
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Double Room, 3 Single Beds

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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About this property

Hostal Santa Cruz

Tour/ticket assistance, a front-desk safe, and free WiFi in public areas are available at this smoke-free hostal. Other amenities include a vending machine.
Hostal Santa Cruz offers 16 air-conditioned accommodations with hair dryers and complimentary toiletries. Digital television is provided.

Bathrooms include bathtubs or showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hostal Santa Cruz. During your stay, you're just a quick walk from Plaza Mayor. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Amenities include a front-desk safe, an elevator, and a vending machine
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Plaza Mayor and 4 minutes by foot from Puerta del Sol
Hostal Santa Cruz offers its guests a vending machine, tour/ticket assistance, and a front-desk safe. Public spaces have free WiFi.

This Madrid hostal is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
The front desk at this property is open daily from 9:00 AM - 11:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hostal Santa Cruz
Hostal Santa Cruz Hostel
Hostal Santa Cruz Hostel Madrid
Hostal Santa Cruz Madrid
Santa Cruz Madrid
Hostal Santa Cruz Hostal
Hostal Santa Cruz Madrid
Hostal Santa Cruz Hostal Madrid

Hostal Santa Cruz Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 363 reviews
Rating 8 - Good. 132 out of 363 reviews
Rating 6 - Okay. 23 out of 363 reviews
Rating 4 - Poor. 5 out of 363 reviews
Rating 2 - Terrible. 2 out of 363 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a great location.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in a brilliant location. Was here for 6 nights and had no issues at all. Location is perfect for exploring Madrid
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

yanfang

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, well located
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a short stay in Madrid! Not sure if we could have stayed more than 3 nights but really really lovely nonetheless.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
This property is very convenient to shopping, eating and attractions. Staff was also friendly. I would recommend this place to stay.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

martin

Very well located near everything
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Daniel S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of Madrid
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Joyce

Very nice place. Would stay here again.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Marlene

Liked: Cleanliness, amenities
Excellent Host..
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Arjen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location virtually next to Plaza Mayor is perfect. Bars, restaurants, sites and shops all between 1 and 15 minutes walking
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and people
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Julio Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful, friendly receptionist, don’t remember her name but she is awesome. I will be there again for sure!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central to Sol and Plaza Grande. Room 8 has 2 balconies, one overlooking Plaza Santa Cruz with a small table and chairs.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

eunji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect, Thanks
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What a great Hostal with an amazing LOCATION, walkable to all Madrid has to offer. I really enjoy my time at this Hostal. 100% recommendable. Jeanette was an amazing hostess!!!!
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near to plaza mayor madrid
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
This is the third or fourth time I have stayed at Hostal Santa Cruz. I love the location and it always is hospitable.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Don

Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect—steps away from Plaza Mayor and not far from Plaza del Sol. The Museo Nacional del Prado and Museo Nacional Centro de Arte Reina Sofia are both about15 minutes away on foot.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Person who checked us in (didn’t get her name) was very friendly and helpful
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
\ Very convenient!
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Gulsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is perfect, it is possible to reach everywhere by walking. Clean, safe and comfortable.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Great room, great view, great location. Clean, safe.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, will stay here again if l ever come to Madrid again
Stayed 3 nights in Nov 2023