"No mini bar/ pool closed/ restaurant under construction therefore breakfast needed to go to another hotel / no courtesy water nor coffee as anounced " More
19 Nov 2023 by Hotel Pinar Plaza
Dear Maria, Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they help us identify areas where we can improve our services. Firstly, we sincerely apologize for any inconvenience you experienced during your stay. We understand that the unavailability of a mini-bar, the closure of the pool, and the restaurant undergoing construction may have impacted your overall experience. Regarding the pool closure, we regret any disappointment this may have caused. Our pool is open, and we typically close it during colder months for the safety and comfort of our guests. We assure you that once the weather becomes warmer, we will promptly reopen the pool for your enjoyment. In regard to the complimentary amenities, we want to clarify that we do provide complimentary water and coffee for our guests. However, during your stay, which coincided with the initial phase of our hotel opening, these amenities were available upon request. We sincerely apologize if this information was not clearly communicated, and we appreciate your understanding during this transitional period. We hope you will consider giving us another opportunity to provide you with the exceptional service we strive for. Best wishes!
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 215 square feet (20 square metres) and includes conference space. The business-friendly Hotel Pinar Plaza also features a seasonal outdoor pool, a garden, and dry cleaning/laundry services. For a fee, parking is available. This 3.5-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Self parking (surcharge)
Hotel Pinar Plaza offers 145 air-conditioned accommodations with minibars and espresso makers. 55-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Hotel Pinar Plaza has a restaurant on site.
Recreational amenities at the hotel include a seasonal outdoor pool.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
