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Hyatt Centric Gran Via Madrid

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Suite, Non Smoking (Fenix) | Terrace/patio
Property video
Suite, Non Smoking (Fenix) | Bathroom
Meeting facility
Suite, Non Smoking, Terrace | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Gran Via 31, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Plaza de Callao
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

View all photos for 1 KING TERRACE

Premium bedding, minibar, in-room safe, desk

1 KING TERRACE

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking (Gran Via View)

Room, 1 King Bed, Non Smoking (Gran Via View)

Room, 1 King Bed, Non Smoking (Gran Via View)

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(17 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking, Terrace (Grand Via View)

Room, 1 King Bed, Non Smoking, Terrace (Grand Via View)

Room, 1 King Bed, Non Smoking, Terrace (Grand Via View)

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, Non Smoking

Executive Suite, Non Smoking

Executive Suite, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Non Smoking (Grand Via View)

Junior Suite, Non Smoking (Grand Via View)

Junior Suite, Non Smoking (Grand Via View)

10.0 out of 10
Exceptional
(8 reviews)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(39 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

9.2 out of 10
Wonderful
(18 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for King Terrace Gran Via View

Premium bedding, minibar, in-room safe, desk

King Terrace Gran Via View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite, Non Smoking, Terrace

Suite, Non Smoking, Terrace

Suite, Non Smoking, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room With Two Double Beds

Premium bedding, minibar, in-room safe, desk

Double Room With Two Double Beds

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Room, 1 King Bed, Non Smoking, Balcony

Room, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, Multiple Beds, Non Smoking

Family Suite, Multiple Beds, Non Smoking

Family Suite, Multiple Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Non Smoking (Gran Via)

Suite, Non Smoking (Gran Via)

Suite, Non Smoking (Gran Via)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Non Smoking (Fenix)

Suite, Non Smoking (Fenix)

Suite, Non Smoking (Fenix)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hyatt Centric Gran Via Madrid

This smoke-free hotel features a restaurant, 2 bars/lounges, and a 24-hour fitness center. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite.
Hyatt Centric Gran Via Madrid offers 159 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hyatt Centric Gran Via Madrid. During your stay, you're just a quick walk from Gran Via. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Hielo y Carbon
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the comfortable accommodations
  • Steps from Gran Via and 6 minutes by foot from Puerta del Sol
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 2121 square feet (197 square meters) and includes conference space. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the luxury Hyatt Centric Gran Via Madrid.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Hielo y Carbon - This restaurant specializes in international cuisine.
Jardin de Diana - Onsite rooftop bar. Open daily.
Ondas Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 29 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Hielo y Carbon
  • Jardin de Diana
  • Ondas Bar

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2,121 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Banquet hall
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 29 per person
  • Pet fee: EUR 50 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Hotel
Hyatt Centric Gran Via
Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Madrid Madrid
Hyatt Centric Gran Via Madrid Hotel Madrid

Hyatt Centric Gran Via Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 798 out of 1000 reviews
Rating 8 - Good. 132 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Rafael

Liked: Cleanliness, staff & service
Great location.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

RAFAEL

Liked: Cleanliness, property conditions & facilities
Best location, rooftop a plus.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Marko

Liked: Cleanliness, property conditions & facilities
Fantastic staff, location and overall feel. The minor issue we had was corrected promptly and accordingly. Would stay again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Madrid. Staff very attentive, professional, and friendly.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
amazing staff, bountiful & delicious breakfast, clean rooms, great service all around - would definitely come back!!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Nice location! Amazing stuff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Satyanarayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, staff and location. Would definitely come back again
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yudit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. Also the staff was always attentive and ready to help.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean hotel located right in the city center. It's a great place to experience the charm of a traditional Spanish-style building. The view was beautiful, and there were plenty of shops and nice restaurants nearby."
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , clean , very nice staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Lulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a fantastic place to stay.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ubah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with excellent staff and great location.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Ehab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean property and friendly staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Meena

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, convenient location, lovely rooms
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, room comfort
Amazing location, great rooms and breakfast
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Hazem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Decent rooms walking distance to all the shops
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jenry

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location!!!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Franca

Liked: Cleanliness, amenities, property conditions & facilities
Room was great
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent in every way! Would definitely stay again and recommend to others!
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything very convenient very walkable to center,plaza mayor,puerta del sol and royal palace
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great location, beautiful property
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is central to Sol, Plaza España. Beautiful, luxury hotel with great staff, service. Fantastic rooftop terrace tapas bar and amazing restaurant with wonderful views of the Gran Via.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Anurisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and spacious comfortable rooma
Stayed 1 night in May 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in May 2025