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JW Marriott Hotel Madrid

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Photo gallery for JW Marriott Hotel Madrid

Premium Room, 1 King Bed, Non Smoking, City View (Corner) | City view
Creator video - submitted by JetsettingJabber
Premium Room, 1 King Bed, Non Smoking, City View (Corner)
Junior Suite, 1 King Bed, Non Smoking, Terrace
Breakfast, lunch, dinner served; Mediterranean cuisine
Luxury
5.0 star property
9.4

Exceptional

Elegant escape near vibrant city life

Steps from Puerta del Sol and Gran Via, this elegant hotel boasts sophisticated design and a serene atmosphere. Indulge in luxurious spa treatments, savour exquisite dining, and enjoy seamless connectivity with free in-room WiFi.

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Sevilla, 2, Madrid, 28014
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Plaza de Santa Ana
    ‪3 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Non Smoking, City View (Balcony)

Premium Room, 1 King Bed, Non Smoking, City View (Balcony) | Bathroom

Premium Room, 1 King Bed, Non Smoking, City View (Balcony)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View (Corner)

Premium Room, 1 King Bed, Non Smoking, City View (Corner)

Premium Room, 1 King Bed, Non Smoking, City View (Corner)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Courtyard View

Deluxe Room, 2 Double Beds, Non Smoking, Courtyard View

Deluxe Room, 2 Double Beds, Non Smoking, Courtyard View

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

9.2 out of 10
Wonderful
(10 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, City View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, City View (Balcony)

8.0 out of 10
Very good
(1 review)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Terrace

Junior Suite, 1 King Bed, Non Smoking, Terrace

Junior Suite, 1 King Bed, Non Smoking, Terrace

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed, Terrace (View)

Signature Suite, 1 King Bed, Terrace (View)

Signature Suite, 1 King Bed, Terrace (View)

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace (View)

Suite, 1 King Bed, Terrace (View)

Suite, 1 King Bed, Terrace (View)

  • City view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott Hotel Madrid

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and spa services. Housekeeping is available on request.
JW Marriott Hotel Madrid offers 139 accommodations with minibars and safes. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

This Madrid hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages and body treatments.
During your stay at JW Marriott Hotel Madrid, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, a restaurant, and a 24-hour gym are available. Some of the pet-friendly amenities this property offers include food and water bowls and an off-leash area.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy Mediterranean cuisine while dining at Botánicos Álvarez
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Steps from Puerta del Sol and 5 minutes by foot from Gran Via
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-leash area
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury JW Marriott Hotel Madrid. A complete renovation of JW Marriott Hotel Madrid was completed in December 2022.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.
Botánicos Álvarez - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 45 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 45 for adults and EUR 27.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Botánicos Álvarez

Things to do

  • 24-hour gym

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden

Spa

  • Body treatments
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Grab bar near toilet
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 1882
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - December 2022
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-leash area are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 45 for adults and EUR 27.5 for children
  • Nearby parking fee: EUR 45 per day (328 ft away)
  • Pet fee: EUR 50 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Jw Marriott Madrid
JW Marriott Hotel Madrid Hotel
JW Marriott Hotel Madrid Madrid
JW Marriott Hotel Madrid Hotel Madrid

JW Marriott Hotel Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 102 out of 128 reviews
Rating 8 - Good. 11 out of 128 reviews
Rating 6 - Okay. 10 out of 128 reviews
Rating 4 - Poor. 2 out of 128 reviews
Rating 2 - Terrible. 3 out of 128 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

10/10 Excellent

Marcos, The Woodlands

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Staff and quick Check in process
Stayed 4 nights in Jan 2026

8/10 Good

KAMAL

Stayed 1 night in Jan 2026

8/10 Good

KAMAL

Stayed 1 night in Dec 2025

10/10 Excellent

Silvestro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, great service, excellent rooms. I don’t particularly agree with others review. Hotel deserves an overall score over 9.2 to be honest.
Stayed 2 nights in Dec 2025

10/10 Excellent

ALICIA, hialeah

Liked: Cleanliness, staff & service, amenities
The room was very nice, clean. Bed was comfortable, very relaxing. The staff of this hotel was amazing, always helpful.
Stayed 3 nights in Nov 2025

8/10 Good

Abdulrahman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I arrived at 1:15 pm and had to wait half an hour just to reach the reception because there was only one employee to check in the guests which is unacceptable and i had to wait until 3 pm to check in to my room because they said there was no room available.
Stayed 5 nights in Nov 2025

8/10 Good

Awida

Business traveller
Liked: Cleanliness, staff & service, amenities
Food
Stayed 3 nights in Nov 2025

10/10 Excellent

Yazeed

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 5 nights in Nov 2025

10/10 Excellent

Dor

Stayed 3 nights in Nov 2025

10/10 Excellent

Valerie

Stayed 3 nights in Oct 2025

6/10 Okay

Caio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived in Madrid on October 12th, not realizing it was a national holiday. Unfortunately, the man at reception didn’t make us feel welcome—he seemed irritated and told us that most businesses would be closed and the city wouldn’t be fully functioning. Having just arrived from Rome, our second stop on our Euro tour, we felt quite disappointed. However, once we went out, we discovered the complete opposite—the city was vibrant and alive! Everything was open, the streets were full of people enjoying music, food, and celebrations. I still don’t understand why the receptionist gave us such a negative impression. It was also uncomfortable that he kept staring at us whenever we were in the lobby or near the elevator. We also had an unpleasant experience with room service—the food arrived cold and undercooked. Additionally, my room didn’t have the “city view” that was advertised; instead, it faced another building and looked more like a side street. On the positive side, the room itself was very clean, and the shower was excellent. Madrid is a beautiful city, and despite these issues, we still enjoyed exploring it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Reem Moussa

Liked: Cleanliness, amenities
Fabulous as usual
Stayed 5 nights in Oct 2025

10/10 Excellent

juan carlos calderón

Stayed 5 nights in Sep 2025

4/10 Poor

Juan M

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No saben consideraral cliente!

Cometi en leve error en cuanto al dia de llegada. Terminé pagando $650 extra por un cuarto que nunca ocupe en esa noche. Hotels.com indico que algo a ajustaren el hotel y el Marriott dijo que era un asunto de Hotels.com. Nunca consideraron ni un ajuste . Asi que quede pillado entre ellos. Y anteriormente también me ocurrió con Marriott en Boston
Stayed 4 nights in Sep 2025

2/10 Terrible

NM, laredo

Disliked: Cleanliness, staff & service
No room aviablr
Stayed 1 night in Aug 2025

10/10 Excellent

Robert De Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, wonderful staff.
Stayed 4 nights in Jul 2025

6/10 Okay

William

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great modern hotel. Breakfast poor at 45€ per head for continental breakfast. Rooms are spacious but amenities lacking. 4 sq shower when a bath could have been installed is pointless. No spa appointments available No pool or sauna or steam so not sure how it gets a five star status. I’d just say it was a modern 4 star. Very overpriced for a 4 star hotel as definitely was not five stars
Stayed 2 nights in May 2025

6/10 Okay

Erick

Travelled with family
Disliked: Amenities
No amenities, only a restaurant and bar, service was very good, but the carpet of the rooms and hotel in general are stain and looks dirty.
Stayed 4 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As nice as you'd expect at JW. Staff was extremely polite and professional. Great stay
Stayed 1 night in May 2025

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price doesn’t include breakfast. Poor.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Amazing

Amazing
Stayed 2 nights in Mar 2025

10/10 Excellent

Helen

Stayed 1 night in Feb 2025

10/10 Excellent

Walid

Stayed 2 nights in Feb 2025