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BYPILLOW Callao

Property class: 2

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Photo gallery for BYPILLOW Callao

A hotel room with a bed, a desk with a chair, a TV mounted on the wall, and a window with curtains.
A staircase with a wooden handrail and metal balusters, leading to an upper floor.
A hotel room with a minibar, a desk with a computer, a lamp, and a window with curtains.
A hotel room with a large bed, a bedside table, a mirror, and a view of the outside balcony.
A tray with a bottle of champagne, glasses, and a coffee maker on a white marble countertop.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle de Jacometrezo 1, Madrid, 28013
  • Place, Plaza de Callao
    ‪1 min walk‬
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Standard Double Room (Interior)

A hotel room with a bed, a desk, a chair, a TV, a wardrobe, and a bathroom with a towel rack.

Standard Double Room (Interior)

8.0 out of 10
Very good
(3 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, City View

A neatly made bed with white linens and dark green bedding, a round side table with a lamp, and a wall with a geometric pattern.

Deluxe Double Room, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Terrace

A hotel room with a large bed, a desk with a coffee maker, and a chair.

Standard Double Room, Terrace

  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium With Terrace

Premium bedding, down duvets, in-room safe, soundproofing

Premium With Terrace

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Premium bedding, down duvets, in-room safe, soundproofing

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

BYPILLOW Callao

Along with a 24-hour front desk, this smoke-free hotel has a front-desk safe and free WiFi in public areas. Other amenities include multilingual staff assistance. Change of towels is available on request.
BYPILLOW Callao offers 16 accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with digital channels.

Bathrooms include slippers and hair dryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

With your stay at BYPILLOW Callao, you're connected to a shopping center and just a quick walk from Gran Via. You'll find features like free WiFi in public areas.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Steps from Gran Via and 6 minutes by foot from Puerta del Sol
As a guest of BYPILLOW Callao, you'll find multilingual staff, a front-desk safe, and an elevator. WiFi is free in public spaces.

This Madrid hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (80 centimetre wide door)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Free bottled water

More

  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property enforces quiet hours from 10:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 9:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

L H CALLAO SELECTION
L&h Callao Selection Madrid
L&H CALLAO SELECTION (Adults only) Hotel
L&H CALLAO SELECTION (Adults only) Madrid
L&H CALLAO SELECTION (Adults only) Hotel Madrid

BYPILLOW Callao Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 46 out of 56 reviews
Rating 8 - Good. 6 out of 56 reviews
Rating 6 - Okay. 1 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were excellent, they were friendly and were very willing to answer my questions about local attractions.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Mays

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is very convenient. The staff are amazing.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

maxwell

Liked: Cleanliness, amenities, property conditions & facilities
Simple hotel, great location, perfect for a quick and romantic European getaway
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The place place ever to stay in Madrid
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Staff was extremely helpful.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Giovann

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the hotel location is perfect.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Superbly located, inexpensive for the location and general state of the property. Unfortunately very small rooms
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location central and walking distance to the local attractions in Madrid. Metro stop outside the door. Great little rooftop patio for afternoon drinks and food (byo). Staff very helpfull
Stayed 4 nights in May 2026
Verified review

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great rooms! Centered in Callao, a lot of things nearby, hotel is a little basic but great!
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Doira

Liked: Staff & service, property conditions & facilities, room comfort
Great location! Staff was very nice.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Olga

Liked: Cleanliness, staff & service
Clean, although small, quiet, in a walking distance from the main touristic atractions, kind staff. I personally thank Junior and Kevin at the reception desk.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Jayden Adhip

Liked: Cleanliness, amenities, property conditions & facilities
great no-frills hotel, excellent location, clean rooms, good service, zero complaints! 100% recommended
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Yusri

Liked: Cleanliness, staff & service, amenities
This is a boutique hotel. Its very quiet. Walkable everywhere. Had a good view. The staff Kevin and Gloria is very courteous, friendly and helpful. Very convenient its close to subway station. I would recommend this cute hotel.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

mariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE TRATO
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Location was good, comfy bed, nice towels and bedding. Facilities in room basic, had to request a kettle, only given 2 teabags a day, no milk or English teabags. Bedroom and bathroom very small. Wouldn't stay here again, much better properties around with more character and cheaper
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My one-night stay at L&H Callao Selection was excellent and exceeded expectations. The location couldn’t be better — right next to Callao and Gran Vía, perfect for sightseeing, shopping, or catching a late show without worrying about transport. Arrival was smooth and quick. A seamless and comfortable stay in the very center of Madrid — I’d happily return and recommend it to anyone visiting the city.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice but it was very hot then randomly in the middle of the night became an ice box. We chose this hotel for the rooftop terrace but they lock it at midnight, which is the same time the restaurants close
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

DAVID E JIMENEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a hidden gem! It’s literally right next to the Gran Via street. Everything is within walkable distance. Food. Shops. Laundry. Metro. Literally anything you need you can walk to it from the hotel. Better yet, you can also walk to main attractions from the hotel too! I will say the rooms are small but comfortable enough. With no doubt I would book it again. Gloria at the front desk was amazing too. She’s there for anything you need. She’s very professional, friendly, and just makes your stay better.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Jimselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba excelente y muy buena ubicación.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Rosselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación inmejorable, personal amable y servicial.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación, habitación amplia y limpia
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Lizandra

Liked: Cleanliness, amenities, property conditions & facilities
Súper recomendable 🙌
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Rodrigo alviso

Liked: Cleanliness, staff & service, amenities
Limpieza y excelente servicio
Stayed 3 nights in Jan 2026