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BYPILLOW Callao

2.0 star property

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Photo gallery for BYPILLOW Callao

Deluxe Double Room, City View
Standard Double Room, Terrace
Staircase
Deluxe Double Room, Accessible
Standard Double Room, Terrace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle de Jacometrezo 1, Madrid, 28013
  • Place, Plaza de Callao
    ‪1 min walk‬
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room (Interior)

Standard Double Room (Interior)

Standard Double Room (Interior)

8.0 out of 10
Very good
(2 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View

Deluxe Double Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Terrace

Standard Double Room, Terrace

Standard Double Room, Terrace

  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium With Terrace

Premium bedding, down duvets, in-room safe, soundproofing

Premium With Terrace

  • Sleeps 2

View all photos for Standard Double Room

Premium bedding, down duvets, in-room safe, soundproofing

Standard Double Room

  • Sleeps 2

Deluxe Double Room

  • Sleeps 2

View all photos for Adapted Deluxe Room

Bathroom

Adapted Deluxe Room

  • Sleeps 2

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About this property

BYPILLOW Callao

Along with a 24-hour front desk, this smoke-free hotel has a front-desk safe and free WiFi in public areas. Other amenities include multilingual staff assistance. Change of towels is available on request.
BYPILLOW Callao offers 16 accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with digital channels.

Bathrooms include slippers and hair dryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

With your stay at BYPILLOW Callao, you're connected to a shopping center and just a quick walk from Gran Via. You'll find features like free WiFi in public areas.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Steps from Gran Via and 6 minutes by foot from Puerta del Sol
As a guest of BYPILLOW Callao, you'll find multilingual staff, a front-desk safe, and an elevator. WiFi is free in public spaces.

This Madrid hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (80 centimetre wide door)

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Free bottled water

More

  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property enforces quiet hours from 10:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 9:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

L H CALLAO SELECTION
L&h Callao Selection Madrid
L&H CALLAO SELECTION (Adults only) Hotel
L&H CALLAO SELECTION (Adults only) Madrid
L&H CALLAO SELECTION (Adults only) Hotel Madrid

BYPILLOW Callao Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 28 out of 34 reviews
Rating 8 - Good. 3 out of 34 reviews
Rating 6 - Okay. 0 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The place place ever to stay in Madrid
Stayed 5 nights in Oct 2025

10/10 Excellent

Gerardo

Stayed 4 nights in Nov 2025

10/10 Excellent

Roger Akiki

Stayed 1 night in Nov 2025

8/10 Good

Guillermo

Stayed 4 nights in Oct 2025

10/10 Excellent

Giovann, Cayey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the hotel location is perfect.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cristian

Stayed 3 nights in Oct 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great rooms! Centered in Callao, a lot of things nearby, hotel is a little basic but great!
Stayed 7 nights in Oct 2025

10/10 Excellent

Diana

Stayed 7 nights in Oct 2025

8/10 Good

Andres, Pembroke Pines

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ideal para descansar bien, moverse mucho y ser bien atendido Tuve una grata experiencia en el hotel H&L Callao. Las habitaciones están en excelente estado: limpias, modernas y con acabados que transmiten frescura y cuidado. Pero hay algo que personalmente valoro mucho y este hotel lo cumple con creces: los colchones y la lencería de cama son de primera. Dormir bien es fundamental para mí, y aquí el descanso fue realmente reparador. El servicio del staff es otro gran punto a favor. La atención fue increíble de principio a fin —cordiales, atentos y siempre dispuestos a ayudar con una sonrisa. Se agradece ese tipo de calidez. La ubicación es estratégica: perfecta para moverse por la zona, caminar, conocer y estar bien conectado. Eso sí, vale la pena tener claro que tanto las habitaciones como las áreas comunes son reducidas. No es un hotel para pasar el día, sino más bien para llegar, dormir y salir a explorar. En resumen: si tu plan es recorrer los alrededores y regresar solo a descansar, este hotel cumple con todo lo esencial y más. Cómodo, limpio, bien ubicado y con un staff de primera. ¡Recomendado!
Stayed 2 nights in Oct 2025

4/10 Poor

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice but it was very hot then randomly in the middle of the night became an ice box. We chose this hotel for the rooftop terrace but they lock it at midnight, which is the same time the restaurants close
Stayed 1 night in Oct 2025

10/10 Excellent

Erich

Stayed 3 nights in Oct 2025

10/10 Excellent

Doira

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location! Staff was very nice.
Stayed 3 nights in Sep 2025

10/10 Excellent

DAVID E JIMENEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a hidden gem! It’s literally right next to the Gran Via street. Everything is within walkable distance. Food. Shops. Laundry. Metro. Literally anything you need you can walk to it from the hotel. Better yet, you can also walk to main attractions from the hotel too! I will say the rooms are small but comfortable enough. With no doubt I would book it again. Gloria at the front desk was amazing too. She’s there for anything you need. She’s very professional, friendly, and just makes your stay better.
Stayed 3 nights in Sep 2025

10/10 Excellent

abdulkerim

Stayed 1 night in Nov 2025

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities
Todos muy amables, el cuarto siempre limpio y super buena cama.
Stayed 6 nights in Nov 2025

10/10 Excellent

Francisco, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 2 nights in Oct 2025

10/10 Excellent

Abril

Stayed 2 nights in Oct 2025

10/10 Excellent

Ssul

Stayed 1 night in Sep 2025

10/10 Excellent

Haralambos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My one-night stay at L&H Callao Selection was excellent and exceeded expectations. The location couldn’t be better — right next to Callao and Gran Vía, perfect for sightseeing, shopping, or catching a late show without worrying about transport. Arrival was smooth and quick. A seamless and comfortable stay in the very center of Madrid — I’d happily return and recommend it to anyone visiting the city.
Stayed 1 night in Sep 2025

4/10 Poor

PABLO

Liked: Cleanliness
Stayed 3 nights in Sep 2025

8/10 Good

cesar alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025