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Relais & Châteaux Heritage Madrid

5.0 star property
VIP Access

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Photo gallery for Relais & Châteaux Heritage Madrid

Bar (on property)
Junior Suite
Bar (on property)
Designer toiletries, hair dryer, bathrobes, slippers
Lobby

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Laundry

Explore the area

View in a map
Calle Diego de León, 43, Madrid, 28006
  • Place, Bernabéu Stadium
    ‪3 min drive‬
  • Place, Prado Museum
    ‪4 min drive‬
  • Place, El Retiro Park
    ‪5 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Classic Double Room with Parking (Interior)

1 bedroom, minibar, in-room safe, desk

Classic Double Room with Parking (Interior)

10.0 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

1 bedroom, minibar, in-room safe, desk

Deluxe Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Connecting Rooms

1 bedroom, minibar, in-room safe, desk

Family Room, Connecting Rooms

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Double Room, Mobility Accessible (Interior)

Double Room, Mobility Accessible (Interior) | Bathroom

Double Room, Mobility Accessible (Interior)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Connecting Rooms (Deluxe)

1 bedroom, minibar, in-room safe, desk

Family Room, Connecting Rooms (Deluxe)

  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Classic Double Room (Interior)

1 bedroom, minibar, in-room safe, desk

Classic Double Room (Interior)

9.4 out of 10
Exceptional
(16 reviews)
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Relais & Châteaux Heritage Madrid

Luxury hotel with a 24-hour front desk and a coffee shop
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Relais & Châteaux Heritage Madrid offers 46 accommodations with iPod docking stations and minibars. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Relais & Châteaux Heritage Madrid. During your stay, you're just a quick walk from Paseo de la Castellana. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • 10 minutes by foot from Lazaro Galdiano Museum and a 3-minute drive from Bernabéu Stadium
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Relais & Châteaux Heritage Madrid.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:30 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Awards and affiliations

The property is a member of Relais & Chateaux.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 38 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV
  • IPod dock

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Weight limit: 15 lbs per pet

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 38 per person
  • Airport shuttle fee: EUR 170 per vehicle (roundtrip, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Relais & Châteaux Heritage Madrid offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid
Relais Châteaux Heritage Madrid
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid

Reviews

Relais & Châteaux Heritage Madrid Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 475 out of 555 reviews
Rating 8 - Good. 62 out of 555 reviews
Rating 6 - Okay. 12 out of 555 reviews
Rating 4 - Poor. 3 out of 555 reviews
Rating 2 - Terrible. 3 out of 555 reviews

Reviews

10/10 Excellent

Sandra

Stayed 3 nights in Jun 2025

4/10 Poor

Mario

Stayed 1 night in May 2025

10/10 Excellent

Nikki, Trophy Club

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kent

Travelled with family
Liked: Amenities
excellent property and service.
Stayed 1 night in Jul 2025

10/10 Excellent

Kaari

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Madrid

Extraordinary service and attention to guests. Clean hotel, nice rooms, and the people that work everywhere there know how to make a great experience to any guest. Highly recommended
Stayed 4 nights in Jun 2025

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Servicio excepcional
Stayed 2 nights in Jun 2025

10/10 Excellent

Nancy Maria

Stayed 3 nights in Jun 2025

10/10 Excellent

Edith Silvana

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was an awesome experience! The staff went above and beyond to make our stay the best. The front desk staff ensured we knew our way around Marid, they made dining reservations for us, they called the rental car company for us, they let us know where to stop on the way to San Sabastian, really anything we asked! The restaurant staff was extremely friendly and helpful and very attentive. Highly recommend staying here.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jeffrey

Stayed 4 nights in Jun 2025

10/10 Excellent

Margot

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful rooms and extremely helpful staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lorenzo

Had a lovely experience at the Heritage hotel
Stayed 5 nights in May 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mother and Daughter Trip - The hotel was truly wonderful and we had a lovely experience. The only minor issue was that when we arrive late on the first evening (due to flights changes) our room hadn’t been prepared for two single beds. They were willing to give us a second room for the evening but as we were sharing a case it didn’t make much sense. They sorted the beds out first thing and gave us complimentary breakfast so thank you for all the help! The was a fantastic waiter from Peru who made our experience even more special. Looking forward to heading back to the hotel in the future!
Stayed 3 nights in May 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing the service the people everything was really incredible. One of the best hotels in Europe that I’ve stayed . I recommend it a 100%
Stayed 4 nights in May 2025

10/10 Excellent

Houda, alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very pleasant, professional, helpful, and roll the red carpet at all time of stay. Room service serviced the room daily kept up and refreshed the room thru out the day! Loved my room, balcony and stay!
Stayed 4 nights in May 2025

10/10 Excellent

Gamal, Aventura

Stayed 4 nights in May 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, property conditions & facilities
Excellent service
Stayed 4 nights in May 2025

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness
Old but stylish; staff went out of their way to satisfy us under trying conditions…
Stayed 2 nights in May 2025

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite, first class boutique hotel, with wonderful facilities & exceptionally attentive staff. Reception & concierge greeted us the moment we entered the hotel. Helpful personalised debrief on the local area, attractions and restaurants. Concierge very attentive - almost getting us a taxi before we knew we wanted one. Room spotlessly clean, turn down service. The discreet coloured tassels that you use for ‘do not disturb’ are a sign that this hotel is for the discerning visitor. Breakfast buffet had a good choice, fruit was so tasty. Our waiter initially seemed aloof, but by the 3rd morning I looked forward to watching his super efficient speed & quirky service. My favourite place was the 7th floor terrace bar, beautiful, quiet haven to recuperate with a Cava after a tiring day walking around the art galleries. To my shame, I didn’t ask his name, our barman was a true credit to the hotel. On our second evening there, he recognised us & welcomed us like long last friends, stopped to chat about where we’d been. He knew what we’d drank the previous evening, a rare quality. I adored all the staff, such a credit to their profession. I felt very sad to leave. I hope other Relais hotels in Europe are as exceptional, as they are going to be my hotel of choice after this stay.
Stayed 3 nights in May 2025

10/10 Excellent

Sudina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Rafael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again
Stayed 3 nights in May 2025

8/10 Good

Fatima

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb location and friendly staff

Hotel location is good, rooms are slightly small and the only thing that was not good about it was that the shower area did not have a door to isolate it from the room. It happened that we were there at the time of the power blackout, the staff did everything thing to insure that our stay is not interrupted although it was a nation wide thing, they were extremely helpful and accommodating.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Stayed 4 nights in May 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely boutique hotel in a quiet neighborhood. Safe for walking at night. Great breakfast included. Excellent service, I felt personally attended to. Beautiful decor, Recommended
Stayed 2 nights in May 2025

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025