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29 Oct 2023 by SmartRental Reception Team
Dear Andjela,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.We're sorry to hear that your experience did not meet your expectations. If there are specific areas you feel we could improve upon, please do not hesitate to let us know. Your insights are important to us, and we are committed to making necessary adjustments.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Thank you for choosing to stay with us.Kind regards,
Smartr Madrid Gran Vía 47 offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. This 3.5-star Madrid aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Smartr Madrid Gran Vía 47 offers 67 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star aparthotel has kitchenettes with stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. 43-inch flat-screen televisions come with digital channels. Housekeeping is provided on a weekly basis.
For a fee, guests can enjoy a buffet breakfast daily from 8:30 AM to 10:30 AM.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:30 AM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. A virtual front desk provides assistance to guests.
This property's breakfast is served at a nearby partner property, located 200 meters away.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. A virtual front desk provides assistance to guests.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. The property is professionally cleaned.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
