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Aparthotel

Smartr Madrid Gran Vía Apartments

3.5 star property

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Photo gallery for Smartr Madrid Gran Vía Apartments

Daily buffet breakfast (EUR 19 per person)
Daily buffet breakfast (EUR 19 per person)
Premium bedding, in-room safe, iron/ironing board, free cots/infant beds
View from property
Full-sized fridge, microwave, oven, stovetop

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washing machine
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
Calle San Bernardo, 78, Madrid, Madrid, 28015
  • Place, Plaza de España - Princesa
    ‪3 min walk‬
  • Place, Gran Via
    ‪10 min walk‬
  • Place, Puerta del Sol
    ‪18 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms

Flat-screen TV

Apartment, 2 Bedrooms, 2 Bathrooms

  • 63 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, Terrace

Terrace/patio

Superior Apartment, Terrace

  • 112 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Smartr Madrid Gran Vía Apartments

Self parking, tour/ticket assistance, and multilingual staff assistance are available at this smoke-free aparthotel. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests can appreciate conveniences like 2 bathrooms and a washing machine, and other amenities include free WiFi and a sitting area. Weekly housekeeping is available.
Smartr Madrid Gran Vía Apartments offers 8 air-conditioned accommodations with espresso makers and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Madrid aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Flat-screen televisions are featured in guestrooms. Housekeeping is provided weekly.

During your stay at Smartr Madrid Gran Vía Apartments, you're just a quick walk from Plaza de España - Princesa. Features include breakfast (surcharge), a roundtrip airport shuttle (surcharge), and self parking (surcharge). This comfortable aparthotel has 8 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washing machine, and 2 bathrooms
  • Free WiFi (speed: 25+ Mbps)
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include tour or ticket assistance and a virtual front desk
  • Just a 4-minute walk from Plaza de España - Princesa and 10 minutes by foot from Gran Via
  • Airport shuttle service available for a fee
Smartr Madrid Gran Vía Apartments offers its guests multilingual staff, tour/ticket assistance, and an elevator. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 3.5-star Madrid aparthotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 8:30 AM to 10:30 AM and on weekends from 8:30 AM to 11:00 AM.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 36 per day)
  • Limited on-site self parking

Family friendly

  • Free cot

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Dining

  • Buffet breakfast available for a fee 8:30 AM to 10:30 AM on weekdays and 8:30 AM to 11:00 AM on weekends; EUR 19 for adults and EUR 19 for children

Bedrooms

  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • Flat-screen TV

Outdoor areas

  • Deck/patio

Laundry

  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Multilingual staff
  • Safe
  • Tour and ticket assistance
  • Virtual front desk
  • Weekly housekeeping

Location highlights

  • In a shopping district
  • In the city centre
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 8 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
This property's breakfast is served at a nearby hotel, located 400 meters away.

Access methods

Access code

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 19 for children
  • Airport shuttle fee: EUR 70 per vehicle (one-way, maximum occupancy 7)
  • Self parking fee: EUR 36 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Smartr Madrid Gran Vía Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Smartr Madrid Gran Vía Apartments Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 35 out of 52 reviews
Rating 8 - Good. 11 out of 52 reviews
Rating 6 - Okay. 2 out of 52 reviews
Rating 4 - Poor. 2 out of 52 reviews
Rating 2 - Terrible. 2 out of 52 reviews

9.0/10

Cleanliness

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Hugo

Disliked: Cleanliness, property conditions & facilities
Stay away. Place is dirty. Check in is a
Stayed 7 nights in Jul 2025

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities
Awesome suite, close to all amenities but the communication could be better, waited 3 hours after check in time for the room key
Stayed 2 nights in Jul 2025

4/10 Poor

Sara

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The property itself was beautiful, clean. Great location walkable to restaurants, shopping, transit etc. our room was over an hour late which was unfortunate bc I had small tired children. We booked an apartment with 2 bedrooms and a pull out couch to sleep 5 people. 1st night we tried to pull out the couch and it wouldn’t come out then was crooked and collapsed when my son tried to sleep on it. There were springs on the floor and under the couch. We contacted reception who continuously asked us if we were opening it correctly and told us maintenance wasn’t available at 11pm. We had to put my son on the floor on some pillows. We were assured in the morning maintenance would come to fix it. The next day we went out & returned late in the evening after our excursions. The couch was not fixed, someone simply had come over to fix it but just closed it up it seemed. 2nd night we tried to open it again and it wouldn’t open and in fact was worse. I spoke with the reception and after arguing for 40 minutes telling them it won’t open even though they insisted it was fixed, I threatened to go down to reception & demand to speak to a manager & they finally called an emergency maintenance guy. He came & even he couldn’t open it … I’m Portuguese & understood when he even said it was broken. My son didn’t have a bed again. After arguing we were offered a 50% refund for our apartment. So if you’r getting a room for 5 make sure to check the pull out. All parts of a room should be working!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennie A, Fillmore

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here and love it….. highly recommended it, great location, nice and clean and very easy to communicate with staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jorge Espinoza, Fillmore

Liked: Cleanliness, property conditions & facilities
Love this place Second time Staying at this location
Stayed 3 nights in Jun 2025

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Tennille

Travelled with family
Liked: Amenities, property conditions & facilities
The property was older than the ones we staying at our other destinations. It wasn't in as good of shape. We were traveling with our 3 children and it was large enough for a family of 5. It was close to everything we wanted to see!
Stayed 2 nights in Mar 2025

10/10 Excellent

jones

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Great apartment for kids.
Stayed 2 nights in Aug 2024

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is in very good conditions and is very well located with many restaurants, shopping and site seeing close by.
Stayed 5 nights in Jul 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Súper modern and very spacious! Great decor! Amazing views! Amazing location
Stayed 1 night in Jul 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2024

6/10 Okay

Behdad Rashedy, Hutto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I lived everything about the property. But we couldn’t check in on time because they forgot to send us the link to check in. They send us the link at 3:35 and normal check in time is 3 o’clock. They knew we were waiting but things went wrong. Next day water heater went out but they fixed it thankfully. Next day the internet kept going off and on and kept messing with the key link. So we had to get an actual key to open the door. Other than that loved the property and staff of the hotels.
Stayed 5 nights in Mar 2024

10/10 Excellent

Yenisleydis

Liked: Property conditions & facilities
Disliked: Amenities
Excellent property close y to everything
Stayed 6 nights in Nov 2023

10/10 Excellent

Lyndsey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great well equipped apartment. Very spacious and clean. Really close to San Bernardo metro.
Stayed 2 nights in Oct 2023

8/10 Good

HATIM, Clermont

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Good property in a safe neighborhood, close the street from two supermarkets, clean and easy access
Stayed 3 nights in Jul 2023

10/10 Excellent

Diarmid

Travelled with family
Liked: Cleanliness, room comfort

Spacious apartment in a great location

Lovely clean and spacious apartment in a great central location. Perfect for a family with two bedrooms and two bathrooms.
Stayed 4 nights in Jun 2023

10/10 Excellent

PABLO

Travelled with family
Liked: Cleanliness, room comfort
Great location and superb accommodation. Staff was so friendly and professional. I will stay in this same property in my next trip to Madrid.
Stayed 3 nights in Jun 2023

10/10 Excellent

Kiara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is super clean and very nice. It had air conditioning which was really nice. The apartment was super nice and I’d definitely recommend staying here

10/10 Excellent

hilda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente lugar para quedarse en familia! Me encanto que me respondieran rapidamente. No me gusto que tiene fotos de una terraza y fue uno de los motivos por el cual hice la reservacion pero el apartamento que elegi no tenia terraza segun me explicaron! Creo que travelocity deberia aclarar eso durante el proceso de reserva y pago. Me gusto lo limpio que esta el lugar, lo centrico que esta ubicado, al frente del edificio hay dos supermercados que hicieron nuestra estadia mas facil en cuanto a los desayunos. Me gusto lo facil que es entrar y salir sin miedo de que se te olvide tu llave! En fin si vuelvo a Madrid me quedaria en este lugar todas las veces que lo visite! Buena suerte y disfruten su estadia como yo y mi familia lo hicimos! Yo les doy un 100/100 ❤️❤️❤️

8/10 Good

Gintare

Liked: Cleanliness, property conditions & facilities
All very nice, apartment clean, area very central. Communication could be better, we didn’t get the link at the promised time to open the door but got there at the end.
Stayed 2 nights in May 2023

8/10 Good

teresa

Stayed 3 nights in Oct 2022

10/10 Excellent

Ruchell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The 2 bedroom apartment was very comfortable for our family of 5. Everything was still new and felt very clean.
Stayed 2 nights in Oct 2022

8/10 Good

Jorge, Fillmore

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I loved the location of this apartment. Walking distance to many places. Didn’t like that there was no room service unless you stayed longer than 7 days. And if you did stay longer than 7 days you had to schedule a service call. Not sure if this is required but the person communicating through what’s app with me kept on insisting to send them a picture of all of our passports when I had entered them when I first checked in. Not sure if it was a scam but I didn’t feel comfortable sending anyone a picture of our passport.
Stayed 7 nights in Sep 2022

6/10 Okay

Danny

Travelled with family
Liked: Cleanliness, room comfort

Communication issue

Team have terrible communication problem, they barely answer back. Check in was terrible since they didn’t send the building access codes in advance and they delayed the delivery of the flat until 5 pm while we were waiting in the street. They have Mr. Juan who is great in communication, and showed up the second day and saved our stay. Whiteout him, their communication is terrible!
Stayed 4 nights in Aug 2022