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15 Mar 2018 by Hotel GM
Thank you for the great feedback out your stay in Madrid. We hope we will welcome you again, Sincerely M Andreu H General Manager
16 Nov 2017 by HotelManager
Dear Anonymus, Thanks a lot for taking the time to share your experience in our beautiful boutique hotel and for your kind words about our property. we hope to welcome you again very soon. Sincerely Hotel Manager
14 Nov 2017 by HotelManager
Dear Anonymus, Thanks a lot for taking the time to share your experience in our hotel TÓTEM Madrid. We are sad to know your overall perception of our property is not as good as it was at the beginning as we have been doing a lot of efforts to increase our confort and service. We would like to discuss this in person, so please feel free to reach us out. Sincerely, HotelManager
17 Jul 2017 by HotelGM
Dear Anonymus, thank you for taking the time of sharing your experience at TÓTEM and for the rating you have given of your hotel stay. It is nice to hear you enjoyed the hotel location, as it is indeed one of the best locations in the city. Regarding hotel rooms, we have 5 different room categories of different sizes and features. Maybe in your next hotel stay you will have the chance to choose one of these room types. Thanks again, Best regards. M Andreu Hotel GM
22 Apr 2019 by HGRM
Dear Anonymous, Thank you for your excellent feedback about your recent stay at TÓTEM and for the good rating given. Hope to welcome you at our hotel very soon, Sincerely, Hotel Guest Relations Manager
23 Oct 2018 by Jonathan Levy
Dear Sandrine, First of all, we kindly thank you for your review. Reviews are very helpfull in order to create the best experience for our future clients therefore, we are very grateful. We are very pleased that you had a nice stay with us. In fact, Salamanca is a very nice location for restaurants and shopping. We will be happy to recommend you, on your next stay, nice restaurants in the neighbourhood that you haven't tried yet. We are looking forward to welcome you again in Tótem, Cordially
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. A 24-hour fitness centre, tour or ticket assistance, and multilingual staff are also featured at the luxury Tótem Madrid Hotel. For a fee, parking is available. A complete renovation of Tótem Madrid Hotel was completed in June 2016. This 4-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Tótem Madrid Hotel offers 64 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11 AM.
Tótem Madrid Hotel has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Tótem Madrid Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of the Small Luxury Hotels of the World.
