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Thompson Madrid, by Hyatt

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Exterior
Creator video - submitted by Anastasia Lepa | Traveler
Suite (Penthouse)
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Suite, Terrace

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Plaza del Carmen S/N, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (City View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed (City View)

7.2 out of 10
Good
(15 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Studio Suite, Terrace

Junior Studio Suite, Terrace

Junior Studio Suite, Terrace

8.0 out of 10
Very good
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(4 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds (City View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Single Beds (City View)

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Balcony

View from room

Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Terrace, Corner

Suite, Terrace, Corner

Suite, Terrace, Corner

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Terrace

Suite, Terrace

Suite, Terrace

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Penthouse)

Suite (Penthouse)

Suite (Penthouse)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Terrace

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Terrace

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, City View

  • Sleeps 2
  • Free Wi-Fi

View all photos for King Room With Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

King Room With Balcony

  • Sleeps 2
  • Free Wi-Fi

View all photos for 2 Twin View

Hypo-allergenic bedding, minibar, in-room safe, desk

2 Twin View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior Suite With Terrace

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite With Terrace

  • Sleeps 2
  • Free Wi-Fi

View all photos for View King

Hypo-allergenic bedding, minibar, in-room safe, desk

View King

  • Sleeps 2
  • Free Wi-Fi

View all photos for Corner Suite With Terrace And City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Corner Suite With Terrace And City View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Two Bedrooms Family Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Two Bedrooms Family Suite

  • Sleeps 4
  • Free Wi-Fi

Similar properties

Suite, Non Smoking (Fenix) | Terrace/patio
Hyatt Centric Gran Via Madrid
Madrid Centro
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 1,005 reviews
The price is €280
includes taxes & fees
27 May - 28 May
Hyatt Centric Gran Via Madrid

About this property

Thompson Madrid, by Hyatt

This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Thompson Madrid, by Hyatt offers 174 air-conditioned accommodations with minibars and laptop-compatible safes. Cable television is provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Thompson Madrid, by Hyatt's great location gets high marks from our customers. During your stay, you're just a quick walk from Gran Via. Features include free WiFi in public areas and a free manager's reception, plus 2 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at Makáá
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Puerta del Sol and 2 minutes by foot from Gran Via
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Thompson Madrid, by Hyatt offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business center and meeting rooms are available. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the luxury Thompson Madrid, by Hyatt. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This Art Deco Madrid hotel is smoke free.

The hotel hosts a free manager's reception daily.
Makáá - This restaurant specializes in Mediterranean cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Jack´s Club - Onsite theme restaurant. Open daily.
Lobby Bar - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Secured, covered parking on site (EUR 30 per day)
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 35 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Jack´s Club
  • Lobby Bar
  • Makáá

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Art supplies
  • Children's books
  • Children's games
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Art Deco architecture
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 20 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 35 per person
  • Airport shuttle fee: EUR 110 per room (one-way)
  • Covered self parking fee: EUR 30 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open April 01 and close October 01.
  • Pool access available from 11:00 AM to 9:00 PM.

Thompson Madrid, by Hyatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 311 out of 369 reviews
Rating 8 - Good. 40 out of 369 reviews
Rating 6 - Okay. 7 out of 369 reviews
Rating 4 - Poor. 4 out of 369 reviews
Rating 2 - Terrible. 7 out of 369 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

TING TING

Stayed 4 nights in Jan 2026

10/10 Excellent

MOHAMMED

Liked: Cleanliness, amenities, property conditions & facilities
Great service and great staff
Stayed 2 nights in Feb 2026

10/10 Excellent

Abigail

Stayed 2 nights in Jan 2026

10/10 Excellent

Ruchi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had a wonderful time, staff was excellent, hotel room was very clean, house keeping came regularly
Stayed 3 nights in Jan 2026

10/10 Excellent

Igor

Stayed 1 night in Jan 2026

10/10 Excellent

Hamad

Stayed 4 nights in Jan 2026

10/10 Excellent

Tanya, Delray Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property at a great location!
Stayed 3 nights in Jan 2026

10/10 Excellent

donaldo

Stayed 1 night in Jan 2026

10/10 Excellent

Wan-Yee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this hotel be sod it’s convenient location. We did online check in, and when we got there, our rooms were ready. Rooms are modern, classy and clean. The best part is their customer services. We were assisted by Camilo and German. Both are fantastic and helpful.
Stayed 2 nights in Jan 2026

10/10 Excellent

ELIZABETH

Stayed 4 nights in Dec 2025

10/10 Excellent

Humaira

Stayed 1 night in Dec 2025

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such an amazing hotel, the staff were so nice and the hotel was very clean.
Stayed 4 nights in Aug 2025

2/10 Terrible

CATHY

Stayed 3 nights in Nov 2025

10/10 Excellent

Monica P, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 5 nights in Nov 2025

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable and had good amenities.
Stayed 1 night in Nov 2025

10/10 Excellent

Ross

Stayed 3 nights in Oct 2025

6/10 Okay

rodrigo j pastor

Stayed 2 nights in Oct 2025

10/10 Excellent

Evan

Great spot
Stayed 2 nights in Oct 2025

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Shakia Sharee

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable and super friendly staff.
Stayed 6 nights in Sep 2025

4/10 Poor

Jack

Stayed 3 nights in Oct 2025

10/10 Excellent

Denisleydis, Royal Palm Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Everyone was extra nice and helpful! We liked the food at the downstairs restaurant, BARRA.
Stayed 4 nights in Oct 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room just a little noisy neighbours with doors slamming but either than that would recommend. Staff was amazing and cleaning staff was astonishing
Stayed 4 nights in Sep 2025

10/10 Excellent

Rehan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sylvia

Stayed 5 nights in Sep 2025