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The Pleasant House

Property class: 2.5

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Photo gallery for The Pleasant House

A neatly made bed with a tufted headboard, white bedding, and a decorative trim at the foot of the bed.
A modern bathroom with a marble vanity, a glass shower enclosure, and a toilet.
A modern bathroom with a marble backsplash, a double sink vanity, and a glass shower enclosure.
A two-story building with a white facade and black trim.
A modern hotel room with a large bed, a separate seating area, a kitchenette, and a patterned wall.

Reviews

3.4 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
390 Chapel Lane, Manchester, England, M9 8WB
  • Place, United Synagogue
    ‪6 min drive‬
  • Place, Heaton Park
    ‪6 min drive‬
  • Place, Abraham Moss Leisure Centre
    ‪7 min drive‬
  • Airport, Manchester (MAN)
    ‪50 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed (Shared)

A neatly made bed with white linens in a room with dark walls and a grey curtain.

Standard Double Room, 1 Double Bed (Shared)

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, Multiple Beds (Studio)

A modern hotel room with a large bed, a separate seating area, a kitchenette, and a patterned wall.

Deluxe Triple Room, Multiple Beds (Studio)

  • 9 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Studio, 1 Double Bed

A neatly made bed with white linens and a folded towel, a dark wooden wardrobe, and a small table with a kettle and cups.

Standard Studio, 1 Double Bed

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room, Multiple Beds (Shared)

A hotel room with two beds, a white door, a mirror, and a nightstand with a lamp.

Standard Triple Room, Multiple Beds (Shared)

  • 9 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds (Shared)

A neatly made bed with white linens and a folded towel, a dark wooden wardrobe, and a small table with a kettle and cups.

Standard Twin Room, 2 Single Beds (Shared)

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room - Shared

Desk, free WiFi, bed sheets

Standard Double Room - Shared

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room - Shared

Desk, free WiFi, bed sheets

Standard Twin Room - Shared

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Studio

Desk, free WiFi, bed sheets

Standard Double Studio

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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The price is €48
includes taxes & fees
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About this property

The Pleasant House

This hotel features free self parking and free WiFi in public areas.
The Pleasant House offers 9 accommodations with coffee/tea makers and complimentary toiletries. 32-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include showers. This Manchester hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at The Pleasant House, you'll be within walking distance of Heaton Park. Free WiFi in public areas and free self parking are available.
  • Free WiFi
  • Free self parking
  • 14 minutes by car from Old Trafford and 8 minutes from AO Arena
Public spaces have free WiFi. Free self parking is available.

Smoking is allowed in designated areas at this Manchester hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Evening entertainment

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
The front desk at this property is open daily from 10:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

OYO The Pleasant House Hotel
OYO The Pleasant House Manchester
OYO The Pleasant House Hotel Manchester

The Pleasant House Reviews

Reviews

3.4
Rating 10 - Excellent. 3 out of 60 reviews
Rating 8 - Good. 3 out of 60 reviews
Rating 6 - Okay. 5 out of 60 reviews
Rating 4 - Poor. 9 out of 60 reviews
Rating 2 - Terrible. 40 out of 60 reviews

3.6/10

Cleanliness

3.8/10

Staff & service

3.0/10

Amenities

3.6/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Peter

Room good, shared bathroom ok..
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

John

Wouldn’t stay again
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Maisie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To talk to staff you have to call a number then text them your booking details and your full name and then wait for them to give you the code to your room, room was not clean for example poo stains in the toilet, dead spider on the wall, wall paper coming off, door handle to bathroom was broken and all the units where falling apart.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the worst experience dealing with “The pleasant house”. I travelled all the way from London to Manchester, just for them to tell me at check in they had no rooms available. There were no staff present, just a phone number on the outside door to call. I stayed outside the building for 5 hours trying to book other accommodation. These people also refused to give me a refund, I had to get my bank to do a chargeback, which was successful. Stay away from this hotel at all costs, they are scammers.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was an un. Maned building site room was dirty in need of painting and very unwelcoming Pictures on site were obviously very old room in poor reapiar switches hanging off door lock held on with gaffer tape half the lights didnt work bed was old but clean, Honestly would not reccomend to anybody s#£t hole
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality

I enjoyed my stay. It was a last minute booking, they did their best to make a room available.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

YvetteHelena

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay well clear

The place was disgusting it stunk of cannabis.
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Mohammad shahid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They tried to give me a room with 2 single beds wheb i ordered a double bed, they double booked the room so they tried to give me a room without a tv or anything, basically just the bed in a room
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Fokhor

Disliked: Property conditions & facilities, room comfort
The room stunk of weed there was a sock covering the smoke alarm and I had to use air freshener most of the night but the stunk never went away. Apart from peeling wallpaper broken lights covered with carrier bags the beds were at least comfy. Shower was hot
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Michael James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We secured hotel accommodations via Expedia for a concert. The selected hotel, however, did not meet expectations. The property currently resembles a construction site, and the premises are permeated by the odor of cannabis. Contacting the owner for check-in proved difficult. Furthermore, the Inn lacks amenities, including parking and toiletries. The communal washroom facilities are poorly maintained. It is concerning that companies continues to list this establishment.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Deborah

Disliked: Cleanliness, property conditions & facilities
As soon as I drove into the area I was worried about parking the car. When we opened the front door, OMG what a mess, that was after passing the skip on the way in. I could not stay there!!!
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Akindayo Oluwatomiisin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Okay

The surrounding around the room is appalling. Looks like a dead end with plenty dead leaves and a heap sand. If you check in at night you’d be worried sick. No TV or any form of entertainment just crawling insects from the nearby bush
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was dirty and smelly. No drinks refreshments i asked for double bed got 2 single beds. Need a refund
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

kelly

Liked: Staff & service, room comfort

Review

No tv in room as stated when we booked hidden charges as we asked to check in an hour earlier and they charged me £10 extra to do this which I wasn’t happy with room was ok for the price we paid wouldn’t say exactly clean but clean enough for one night stay there we’re jobs being done on the hotel but half done jobs all around the hotel it wasn’t a bad place for what I paid but could of been a whole lot better
No tv instead we had this picture to look at all night !
Room clean ish
Stayed 1 night in May 2024
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SCAM

THIS HOTEL IS A SCAM. DO NOT BOOK. A pice of paper on the door with a mobile number to ring for check in that isn’t a real number. Terrible manners when you call OYO company for answers, they tell you it’s your fault
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Comfortable

Washroom was shared and not clean. Mattress wasn't comfortable at all
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

U k

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Recommendation

The room was clean however the bathroom was shared and for the two days there was no tissue in the toilet. No one to assist to restore another one My recommendation would be to keep toilet tissue in the rooms plus in the toilet so when it runs out one can utilise the one in the room
Stayed 2 nights in Mar 2024
Verified review

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was sent elsewhere when we got there sent to a hotel miles away cost us £30 Told us we are getting a on suite.This place is unfit for humans .dirty bathroom dried vomit down the bed sheet blood and drink stains on the wall carpet filthy broken furniture no remote for tv Very noisy didn't sleep sat on bed all night had kettle with no leed and nothing els.Was stuck their
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Kamal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was booked through only one place and then he transferred me from that area to the different which was we are not happy and the place was very dirty and disgusting. The customer service was not worth it.
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place

Had problems finding the place, once I did find it it wasn't very welcoming. Would not let me in until he had seen receipt. Once shown the room had to go through the living room were several family members and children were playing game's on TV. The room had no facilities and was not shown the bathroom or told about it.
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, one of the beds didn’t even have a duvet cover on it. Empty shampoo. Communications with property were poor, also charged me £30 for late check in. Not even sure if that is legal
Stayed 1 night in Apr 2024
Verified review

4/10 Poor

Karl

Property had a big skip outside next to front door. Room was grubby, shared bathroom with 2 other rooms. No TV. Room had a kettle but no cups or tea/ coffee. For the money I paid, I expected better. Will definitely not stay there again
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give a wide berth

I did not stay I went home. On arrival property had scaffolding around it, there was a hand written note with mobile number for check-in, alarm bells rang. The person who answered the door was bare foot in sliders. I was shown 2 rooms in what seemed a desserted property. The person had the door codes on his phone. I felt very uncomfortable and unsafe. I am a 70 year old female. I got in my car and fled.
Stayed 1 night in Feb 2025