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4.2 out of 5

"Very NICE stay experience. Recommended. The rooms I had were VERY NICE. The Food is VERY GOOD. AGAIN " More

By a verified traveller on Thu 19 Apr 2018

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Hotel Description

City Garden GRAND Hotel's proximity to the airport gets good marks from our customers. During your stay, you're just a quick walk from A. Venue Mall. You'll find features such as free WiFi in public areas and free valet parking, plus 2 restaurants. Built in 2014, this 5-star hotel has 311 rooms over 33 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and LED TVs
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Firefly Roofdeck Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the local sightseeing and the proximity to shopping
  • Just a 3-minute walk from A. Venue Mall and a 2-minute drive from Ayala Center

Superior Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 2 Max
€71* Per night/room 11 Nov - 12 Nov

Standard No View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard No View Twin Room

Bed Count 2 Double Beds Maximum Occupancy 2 Max

City Garden GRAND Hotel ratings based on 20 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for City Garden GRAND Hotel

Everyone (13) Couples (2) Family (4) Other (3)
2 out of 5
Rooms are clean, pillows need cleaning though. Overall it’s clean

Posted by on 14 Apr 2019

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Comment from Hotel Management

14 Apr 2019 by General Manager

Dear Valued Guest, Many thanks for your review! Regret that the cleanliness of our pillows did not meet your expectation. Cleanliness is paramount to us and please know that we have a standard procedure in place on cleaning our pillows. Nevertheless, please allow me to raise this concern with our Housekeeping Team to revisit said procedure. I apologize for any inconvenience and I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

5 out of 5
Fantastic location Beilliant staff .and great facilities

Posted by on 17 Feb 2019

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Comment from Hotel Management

17 Feb 2019 by General Manager

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

1 out of 5
Hotel was fully booked and there is no parking available. Was pointed to another parking area and was told that once a space becomes available at the hotel we will be informed. No communication and was surprised that we needed to pay php1500 for the parking. The booking is with free parking therefore this is a breach in contract...staff not helpful

Posted by on 26 Dec 2018

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Comment from Hotel Management

1 Jan 2019 by General Manager

Dear Valued Guest, Many thanks for taking the time to review! While other establishments around the area charge guests for parking space, our parking is complimentary however the hotel and its other facilities such as function rooms and restaurants had been full during the holiday season, which explain the unavailability of parking space. Nonetheless, regret for any inconvenience that this might have caused you during your stay. Meantime, I look forward to your return. Thank you! Warmest Regards, Mirro Reperuga General Manager

4 out of 5

Posted by on 23 Dec 2018

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Comment from Hotel Management

25 Dec 2018 by General Manager

Dear Valued Guest, Thank you for taking the time to rate us. Your rating is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5 out of 5

Posted by on 18 Sep 2018

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5 out of 5
Very NICE stay experience. Recommended. The rooms I had were VERY NICE. The Food is VERY GOOD. AGAIN

Posted by on 19 Apr 2018

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Comment from Hotel Management

22 Apr 2018 by DUTY MANAGER

Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager CGGH

5 out of 5

Excelent

This was the 5stay at this hotel. I always return here whenever iam in manila. Its idealy located and room comfort and amenities are good. Staff are brilliant.very approachable and friendly. Service with a smile. keep it up.

Posted by , from Uk on 29 Dec 2017

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Comment from Hotel Management

2 Jan 2018 by DUTY MANAGER

Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future.

5 out of 5

great vacation

great value for money.. 4 star hotel with 5 star experience. great friendly staff . and brilliant location . easy access to everything.

Posted by on 24 Feb 2016

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5 out of 5

Posted by on 12 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5 out of 5
Super Frühstückbuffet, sehr freundliches Personal. Wir empfehlen dieses Hotel gerne weiter und planen unseren nächsten Aufenthalt gerne wieder im City Garden Grand Hotel

Posted by on 2 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by General Manager

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

Property Features

City Garden GRAND Hotel offers its guests an outdoor pool, a spa tub, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. There are 3 meeting rooms available. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the luxury City Garden GRAND Hotel. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Makati hotel.

  • 1 building
  • 311 guestrooms or units
  • 33 levels
  • 2 dining venues
  • Built in 2014
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.)
  • Train station: Manila Buenidia Station (2.7 km / 1.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

City Garden GRAND Hotel offers 311 forms of air-conditioned accommodation with a safe and free newspapers. A pillow menu is available. LED televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary slippers and a bidet. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep soaking tub
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Fridge
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:00 AM to 11:30 AM.

Firefly Roofdeck Bar – This rooftop bar specialises in international cuisine and serves dinner and light fare. Happy hour is offered.

Spice Cafe – This restaurant specialises in international cuisine and serves breakfast, brunch and lunch. Open daily.

Cinnamon Bark – On-site coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Children aged under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The hotel requires the credit card holder to be present at check-in. The name on the credit card used to make the booking must match the name on the reservation, and the same credit card used when booking must be presented at check-in. The credit card holder must present valid government-issued ID.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1200.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Parties and events are allowed on site. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For the comfort of hotel guests, this property does not permit bachelor/bachelorette parties in the Presidential Suite. Also, guests are encouraged to register at the front desk for bookings in the Presidential Suite. Guests may contact the office for further information using the number on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Security system
  • Union Pay
  • Events/parties allowed
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 800 for adults and PHP 400 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Garden Grand Hotel
  • City Garden Grand Hotel Makati
  • City Garden Grand Makati
  • City Grand Hotel
  • Grand Garden Hotel
  • Hotel City Garden
  • Hotel City Grand
  • City Garden Grand Hotel Makati, Metro Manila
  • City Garden Grand
  • City Garden GRAND Hotel Hotel
  • City Garden GRAND Hotel Makati
  • City Garden GRAND Hotel Hotel Makati

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.