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Hard Rock Hotel Marbella – Puerto Banús

4.0 star property
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Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Property video
3 bars/lounges, rooftop bar, lobby lounge
Designer store
Classic Room | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

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Urb. Nueva Andalucía, s/n, Marbella, Málaga, 29660
  • Place, El Corte Ingles Shopping Center
    ‪11 min walk‬
  • Place, Puerto Banús Marina
    ‪11 min walk‬
  • Place, Puerto Banús Beach
    ‪18 min walk‬
  • Airport, Málaga (AGP)
    ‪40 min drive‬
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Room options

View all photos for Classic Room

Classic Room

Classic Room

8.6 out of 10
Excellent
(46 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

8.0 out of 10
Very good
(12 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Studio Suite, Pool View

Studio Suite, Pool View

Studio Suite, Pool View

7.8 out of 10
Good
(7 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (Silver)

Suite (Silver) | Living area

Suite (Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Room

Superior Room

Superior Room

8.4 out of 10
Very good
(35 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Suite (Gold)

Suite (Gold) | Living area

Suite (Gold)

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Hard Rock Hotel Marbella – Puerto Banús

Art Deco hotel with 2 restaurants, near Puerto Banús Marina
This hotel features 2 restaurants, 2 outdoor pools, and a full-service spa. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, an indoor pool, 2 poolside bars, and 3 bars/lounges are onsite.
Hard Rock Hotel Marbella – Puerto Banús offers 383 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock SPA has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hard Rock Hotel Marbella – Puerto Banús. During your stay, you're just a quick walk from Centro Plaza. Free breakfast, free WiFi in public areas, and 2 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Drinking and dining options include 2 restaurants, 2 poolside bars, and 3 bars/lounges
  • Self parking available for a fee
  • Take a swim in the indoor and 2 outdoor pools
  • Treat yourself to massages at Rock SPA
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests speak favorably about the clean accommodations and the pool
  • 13 minutes by foot from Puerto Banús Marina and a 3-minute drive from Puerto Banús Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Marbella – Puerto Banús offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a sauna. There are 2 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A fitness center, spa services, and a terrace are also featured at the business-friendly Hard Rock Hotel Marbella – Puerto Banús. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hard Rock Hotel Marbella – Puerto Banús was completed in June 2022.

Smoking is allowed in designated areas at this Art Deco Marbella hotel.

Guests are served free buffet breakfast daily from 7:30 AM to 11:00 AM.
Sessions - This buffet restaurant serves breakfast only.
Suena Chido - Onsite rooftop bar. Open daily.
Gmt +1 - Onsite lobby lounge. Open daily.
Eden Pool Club - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (EUR 20 per night)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Eden Pool Club
  • Gmt +1
  • Sessions
  • Suena Chido

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Indoor pool
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • Art Deco architecture
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic drinking straws
  • Reception hall
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night, plus a one-time cleaning fee of EUR 75
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 125 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: EUR 20 per night
  • Pet fee: EUR 50 per pet, per night plus EUR 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Hotel
Hard Rock Hotel Marbella – Puerto Banús Marbella
Hard Rock Hotel Marbella Adults Only Recommended
Hard Rock Hotel Marbella – Puerto Banús Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Adults Recommended

Hard Rock Hotel Marbella – Puerto Banús Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1006 reviews
Rating 8 - Good. 224 out of 1006 reviews
Rating 6 - Okay. 88 out of 1006 reviews
Rating 4 - Poor. 30 out of 1006 reviews
Rating 2 - Terrible. 46 out of 1006 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, I highly recommend
Stayed 6 nights in Oct 2025

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Marbella
Stayed 1 night in Nov 2025

10/10 Excellent

Nick

Stayed 4 nights in Oct 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in Oct 2025

10/10 Excellent

nazila

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Oct 2025

10/10 Excellent

Mark

Stayed 3 nights in Oct 2025

6/10 Okay

Sarah

The room was tired, needs updating. The shower had flies in it coming from the drain in the floor. I ordered a birthday cake a few days before travelling, the order was confirmed via email, never got the birthday cake. Also ordered room service, the order stayed on processing for hours. A few staff were extremely helpful and friendly (the lady who took our room number before breakfast, the spa ladies and one of the pool barman) we found the rest of the staff quite rude and abrupt. Also a constant awful stench when entering the lobby, apparently a drainage problem !! All in all I really do think this hard rock hotel in Marbella has had its day and needs a refurb, just living off its name at present, certainly not worth the money at present.
Flies in shower.
Flies in shower.
Drain in shower floor where flies came from.
Dirty glass door to bathroom, hadn’t been cleaned in a while.
Stayed 5 nights in Oct 2025

10/10 Excellent

stephen

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and staff very friendly and courteous answering all my questions quickly and efficiently
Stayed 2 nights in Oct 2025

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
October stay - we were blessed with brilliant weather. Pool area was lovely - plenty sunbeds - water maybe a wee bit cold but refreshing! Food in all restaurants was nice and the staff were lovely. Cocktails expensive but v nice.
Stayed 7 nights in Oct 2025

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, friendly staff only downside the room is far from the only elevator
Stayed 1 night in Oct 2025

8/10 Good

KAYE

Stayed 3 nights in Oct 2025

6/10 Okay

Daniel

Stayed 4 nights in Oct 2025

10/10 Excellent

Roger

Stayed 1 night in Oct 2025

10/10 Excellent

Chamoun

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay again. Highly recommended. Parking easy and free. Breakfast buffet is good. We also ate the dinner buffet. 15 min walk to puerto Banús. 4 min in Taxi for 5 euros. The lobby is great. The room is nice with balcony. The staff are superb.
Stayed 3 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness
Stayed 4 nights in Oct 2025

10/10 Excellent

Bandana

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! The staff was courteous and friendly. Clean property loved being there
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Great for a weeks break with 2 teenage kids. The staff were incredible. Clean throughout the hotel. Food was good. The only downside was the underpass walk way to the beach. Needs some cleaning up but probably not owned by the hotel itself.
Stayed 4 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always
Stayed 2 nights in Oct 2025

10/10 Excellent

Real Christopher, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but the breakfast buffet needs improvement. From the poor quality coffee to the bacon it’s below what a property like this should offer. Beware of the insane drinks prices and buy from the bottle shop next door and enjoy pool side at a fraction of the price.
Stayed 3 nights in Oct 2025

8/10 Good

Steve

Stayed 3 nights in Oct 2025

2/10 Terrible

Paul, Tomball

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel didn't give me the room i had reserved. The upgrade they offer is a standard room with pool view which isn't spectacular. Questionable people in the hallways and prostitutes all over even in the lobby at times. No secure elevators they didn't require a room key to get to your floor very unsecure. Bathroom vanity big enough for a toothbrush to lay on. The provided pump shower gel and shampoo didn't work. Called reception to request another room and that our room wasn't correct. Was told she would have whomever handled that would call back and never did. Also the so called casino was an absolute joke. Poker was 1 table not full and seemed strange. I would not recommend this hotel. There are better hotels situated in better locations than this one. Don't get it just for the price you get what you pay for and that's disappointment...dated, dungy and very small rooms. Thought i checked into a cheap cruise ship room. DON'T STAY HERE
Stayed 5 nights in Oct 2025

10/10 Excellent

Kevin

Stayed 1 night in Oct 2025

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was really nice, clean and smelt lovely. The rooms are small but comfy. The only reason I did not give 5 stars was check in was not great as we were not given towel cards, they had not put the correct bed as requested and no batteries for the tv remote. I had also requested for something special to be put in the room for a special birthday but they did not do anything which was a shame.
Stayed 4 nights in Oct 2025

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for music lovers
Stayed 2 nights in Oct 2025

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, amenities
Fantastic
Stayed 3 nights in Oct 2025