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Hivernage Hotel And Spa

5.0 star property
VIP Access

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Photo gallery for Hivernage Hotel And Spa

Breakfast, lunch and dinner served
Front of property
Reception
Deluxe room
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Angle Ave Echouhada Et Rue Des Temples, Marrakech, Marrakech-Safi, 40000
  • Place, Casino de Marrakech
    ‪5 min walk‬
  • Place, Le Grand Casino de La Mamounia
    ‪7 min walk‬
  • Place, Koutoubia Mosque
    ‪10 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪10 min drive‬
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Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

7.8 out of 10
Good
(8 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe room

Deluxe room

Deluxe room

9.0 out of 10
Wonderful
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hivernage Hotel And Spa

Along with an outdoor pool, this hotel has a restaurant and 2 bars/lounges. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free manager's reception. Additionally, a health club, a poolside bar, and 3 coffee shops/cafes are onsite.
Hivernage Hotel And Spa offers 84 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. Satellite television is provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Marrakech hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us they can't get enough of the helpful staff at Hivernage Hotel And Spa. During your stay, you're just a quick walk from Bab El Djedid. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Drinking and dining options include 3 coffee shops/cafes, a restaurant, a poolside bar, and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Services include babysitting, supervised childcare, and a lifeguard on site
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 11 minutes by foot from Avenue Mohamed VI and a 3-minute drive from Jemaa el-Fnaa
  • Airport and local-area shuttle service available for a fee
Hivernage Hotel And Spa offers its guests a children's pool, an outdoor pool, a health club, and a sauna. There's a restaurant on site, as well as 3 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A business center, a meeting room, and limo/town car service are available. A rooftop terrace, spa services, and a library are also featured at the luxury Hivernage Hotel And Spa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Marrakech hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
La Table du Marché - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Bar Premium - Onsite tapas bar. Open daily.
My Sky - Onsite rooftop bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Premium
  • La Table du Marché
  • My Sky

Things to do

  • Children's pool
  • Fitness classes
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Lift
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 6 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hivernage Hotel And Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 700 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 300 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: MAD 700 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hivernage Hotel And Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hivernage Hotel
Hotel Hivernage
Hivernage Hotel Spa
Hivernage Hotel And Spa
Hivernage Hotel Marrakech

Hivernage Hotel And Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 280 out of 688 reviews
Rating 8 - Good. 246 out of 688 reviews
Rating 6 - Okay. 84 out of 688 reviews
Rating 4 - Poor. 49 out of 688 reviews
Rating 2 - Terrible. 29 out of 688 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Saeed

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great stuff nice, cozy and clean rooms but sound proof need to be improved.
Stayed 2 nights in Nov 2025

8/10 Good

Asim, Lincoln

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were pleasant and always cleaned our room every day, but they could have left a bottle of hand or body lotion in the bathroom.
Stayed 5 nights in Nov 2025

10/10 Excellent

Barbara

Travelled with group
Food and staff in the restaurant was the best in all of Morocco
Stayed 2 nights in Nov 2025

10/10 Excellent

Hardeep

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was outstanding and the rooms were amazing
Stayed 3 nights in Nov 2025

8/10 Good

Hatice

Liked: Cleanliness, property conditions & facilities
We up graded and paid extra to have the room with terrace, when we arrived at the hotel we were told that there was only Two rooms in the Hotel with terrace & they were occupied, we was very disappointed, the Room we had was very nice but it wasn’t what we paid for. The pool was disappointing the sun only came round on to the pool around 3/4pm by that time the sun beds were taken, as it’s only a small pool, there was construction going on at the hotel which we wasn’t told about, the breakfast was very nice so much choice with good fresh products, location very safe to walk around in the evening, 15mins to walk into the old town, Expedia needs to address there’s only 2 rooms with balcony/terrace it’s false advertising not sure if I would stay again because of our room & the pool.
Stayed 3 nights in Nov 2025

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located for the train, airport, and a number of attractions. The room was clean, quiet, and comfortable. The breakfast, included in the price, provided a good variety of options and the food was fresh and well-prepared. We really enjoyed our stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious clean well appointment and quiet room. Staff all extremely friendly and helpful. Great location close to Old and new town. Good food options.
Stayed 7 nights in Oct 2025

8/10 Good

Sudha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a charming place, conveniently located. Breakfast was excellent. We didn't eat any other meals there. The swimming pool was freezing cold however.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jennefer, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay right outside the Medina. The staff were incredible with any requests or minor issues, they really made my stay very enjoyable and comfortable. As a solo female traveler I felt extremely safe and well taken care of. The spa service was amazing and an experience to remember. The breakfast was very good and the pool area is very nice.
Stayed 3 nights in Oct 2025

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well done! From arrival to departure the staff were outstanding. Everyone was very friendly and attentive. An obvious eye for detail with all restaurant staff. Pool was beautiful and a very welcome place spend a very hot afternoon.
Stayed 1 night in Sep 2025

10/10 Excellent

Afamefuna

Stayed 1 night in Aug 2025

10/10 Excellent

Cordelia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and friendly and helpful staff
Stayed 7 nights in Jun 2025

8/10 Good

Mabel, Markham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is good just 10 to 15 minutes walk to the center. Pool and roof top bar is a plus. Overall recommended
Stayed 3 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Helpful! Would stay again!
Stayed 2 nights in May 2025

8/10 Good

Helen

Business traveller
Liked: Cleanliness, staff & service
It was fine but the sky bar is excellent Pool looks nicer in photos
Stayed 5 nights in May 2025

10/10 Excellent

Simona-Ioana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room view
Breakfast delicacies
Stayed 3 nights in Apr 2025

8/10 Good

Nabih

Liked: Cleanliness, staff & service
Very good overall
Stayed 2 nights in Apr 2025

10/10 Excellent

Dipan

Stayed 8 nights in Feb 2025

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but air con only blowing warm in the four rooms I booked.
Stayed 4 nights in Feb 2025

4/10 Poor

M

Travelled with group
Liked: Cleanliness, staff & service, amenities
The negative feedback is not as much for the hotel itself but the unbearable noise around the property. Internal noise in the room from machine next door and luckily the staff was kind and changed my room for an acceptable one. But the external noise from the rooftop bar of this hotel and the Nobu hotel across the road was deafening!!!! Impossible to sleep until well past midnight. Families with kids should stay well away. Hivernage is a terrible area of Marrakesh, noisy party at every corner. It was a mistake not to stay at a riad inside the Medina.
Stayed 3 nights in Feb 2025

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities
My recent stay at Hivernage Hotel and Spa was overall pleasant, thanks to the incredible staff and their dedication to guest satisfaction. The hotel staff went above and beyond, and the service in the restaurant was particularly exemplary. Imad, one of the servers, handled a minor issue with professionalism and kindness when I found a hair in my food. While this was disappointing, he made every effort to make up for it, which I truly appreciated. Karima at the front desk was outstanding—she went above and beyond to accommodate my requests, making my stay much more enjoyable. Fadua (from client relations, I believe—apologies if the spelling is incorrect) was also incredibly kind and attentive. While the staff was exceptional, there are a few areas for improvement. The beds and pillows are much too hard, which affected my sleep quality. Additionally, the windows on the Nobu side of the hotel need better soundproofing, as outside noise was quite disruptive at times. If you’re planning a stay, I’d recommend requesting a room on the Sofitel side for a quieter experience. Thank you again to the wonderful staff for their warmth and professionalism—it made a significant difference during my stay. With a few adjustments, this hotel has the potential to offer an even better guest experience.
Stayed 4 nights in Jan 2025

6/10 Okay

Line Fossen

Disliked: Cleanliness, staff & service, property conditions & facilities
I would say 3 star hotel. Somewhat worn down and interior dated. Food and staff OK. Terrible noise from the clubs and roads - we moved from the 5th to the 2nd floor after one night but still impossible to sleep. I was told they would put up plastic shutters outside the windows to try to mitigate noise - unfortunately I won’t be coming back to check. Due to lack of sleep I would not recommend.
Stayed 2 nights in Jan 2025

8/10 Good

David Grey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved this hotel and spa. Ideal distance from town. A great spa, pool, bar and a great sky bar.
Stayed 4 nights in Jan 2025

4/10 Poor

ibrahim

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Tired and in need of renovation, technically a 5 star but more like a 4. AC didnt work in the room, bathroom is cramped and pool is un useable.
Stayed 4 nights in Dec 2024

6/10 Okay

Eva

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel room I had was needed renovation, the lighting in the room were very low, you need extra lights to look for something in the night time. But don't get me wrong the hotel service was very good, reception and restaurant services were 5 stars. You can easily walk to the old town.
Stayed 3 nights in Nov 2024