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"Great location away from the hustle and bustle of the Medina. Pleasant grounds but the property needs some TLC. The staff were courteous and professio ... " More

By a verified traveller on Fri 22 Mar 2019

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Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Single Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

During your stay at Hôtel Chems, you're just a quick walk from Bab El Djedid. Free breakfast, free WiFi in public areas and free self-parking are available.

  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, facials or massages at BEAUTY CENTER
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and tennis lessons
  • 14 minutes by foot from Jemaa el-Fnaa and a 2-minute drive from Avenue Mohamed VI
  • Airport drop-off shuttle service available for a fee

Hôtel Chems ratings based on 29 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hôtel Chems

Everyone (23) Couples (2) Family (2)
1 out of 5

Posted by on 22 Jun 2019

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Comment from Hotel Management

30 Jun 2019 by yasmine

merci

4 out of 5

Posted by on 22 Mar 2019

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Comment from Hotel Management

29 Apr 2019 by yasmine

Merci pour votre commentaire.

4 out of 5
Great location away from the hustle and bustle of the Medina. Pleasant grounds but the property needs some TLC. The staff were courteous and professional.

Posted by on 22 Mar 2019

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Comment from Hotel Management

25 Mar 2019 by yasmine

We thank you for taking the time to put your comment Best regrdas

3 out of 5
Hotel needs a revamp - tire decor but clean. Catered more for French speakers. But within walking distance to main square.

Posted by , from London on 18 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by imane

Bonjour , nous tenons à vous remercier pour vos commentaire nous nous efforçons sans cesse d'améliorer nos prestation et le service que nous offrons a nos clients

2 out of 5
Air conditioner not effective.....cats in the dining room....roaming all around the hotel....hotel needs updating. Definitely not a 4 star....breakfast passable......

Posted by on 24 Aug 2017

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Comment from Hotel Management

26 Aug 2017 by imane

Thank you madam/ sir for this comment, we realy appriciate you stay in our hotel, it's a pleasure for us. well, for about the air conditioning it starts working better than befor because we had faced some problems in level of technnecal service, and for about breakfast's buffet it's good because you have the possibility to choose what ever you like, we have differents kinds of food as a breakfast, so as I think it's not avredge at all but it's pretty good. Thank you again for your visiting our hotel and you are awlays welcome in CHEMS HOTEL.

4 out of 5
Proche médina wifi pas au top des travaux dans l’etaBlissement qui pourraient être faits hors saison / le personnel très agréable

Posted by on 26 Aug 2022

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4 out of 5

Posted by on 5 Dec 2019

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Comment from Hotel Management

19 Dec 2019 by resa

Nous vous remercions pour votre commentaire. Bonne journée

4 out of 5
Nachher bei der Medina, sauber, freundliches Personal!

Posted by on 14 Nov 2019

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Comment from Hotel Management

15 Nov 2019 by resa

We thank you for your comment and your fidelity, we will always be happy to receive you.

3 out of 5

Posted by on 20 Oct 2019

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Comment from Hotel Management

19 Dec 2019 by resa

Nous vous remercions pour votre commentaire. Bonne journée

1 out of 5
La climatisation ne fonctionne pas ou très peu. La piscine est sale. Le wifi ne fonctionne que à la réception et même là il fonctionne très mal. Le personnel est gentil.

Posted by on 24 Aug 2019

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Property Features

Hôtel Chems offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Spa services, a terrace, and tour or ticket assistance are also featured at Hôtel Chems. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Marrakech hotel.

  • 145 guestrooms or units
  • 2 levels
  • 3 buildings
  • Conference rooms
  • Built in 1971
  • Full breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Marrakech Central Station (3.3 km / 2 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Hôtel Chems offers 145 accommodations with a safe and a hairdryer. Rooms open to balconies. 23-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bidets and complimentary toiletries. This Marrakech hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Bath or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 6:30 AM to 10:30 AM.

Hôtel Chems has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court and an outdoor pool.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Tennis lessons on site
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Spa Services

BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a steam room.

  • Number of treatment rooms 1
  • Steam room in spa
  • Manicures and pedicures
  • Facial treatments
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hôtel Chems offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 200.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (from 2 to 11 years old)
  • A tax is imposed by the city: MAD 5.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 150 per vehicle
  • Rollaway bed fee: MAD 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chems Hotel Marrakech
  • Chems Marrakech
  • Hôtel Chems Marrakech
  • Hôtel Chems
  • Hôtel Chems Hotel
  • Hôtel Chems Marrakech
  • Hôtel Chems Hotel Marrakech

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.