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Holiday Inn Mayaguez and Tropical Casino by IHG

3.5 star property

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Photo gallery for Holiday Inn Mayaguez and Tropical Casino by IHG

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Exterior
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

Map
2701 Highway #2 Hostos Avenue, Mayagüez, 00680
  • Playa El Maní
    ‪5 min drive‬
  • University of Puerto Rico Mayagüez Campus
    ‪5 min drive‬
  • Plaza Colon
    ‪6 min drive‬
  • Aguadilla (BQN-Rafael Hernandez)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Sunset View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed (Sunset View)

  • 17 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

  • 17 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Sunset View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds (Sunset View)

  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds

  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Sunset View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Sunset View)

  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

  • 17 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible Bathtub

  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible

  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

Similar properties

Property amenity

Hotel Mayaguez Plaza, BW Signature Collection

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
4.3 out of 5, Excellent, (1003)
The price is €139
for 1 room
includes taxes & fees
4 Jul - 5 Jul
Hotel Mayaguez Plaza, BW Signature Collection

About this property

Holiday Inn Mayaguez and Tropical Casino by IHG

Hotel with a casino, in the vicinity of University of Puerto Rico Mayagüez Campus
A casino, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a 24-hour business center are onsite. Housekeeping is available on request.
Holiday Inn Mayaguez and Tropical Casino by IHG offers 141 accommodations with iPod docking stations and laptop-compatible safes. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Mayagüez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Holiday Inn Mayaguez and Tropical Casino by IHG's great location gets high marks from our customers. During your stay, you'll be close to University of Puerto Rico Mayagüez Campus. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy local and international cuisine while dining at West Coast Bistro
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • 6 minutes by car from University of Puerto Rico Mayagüez Campus
Holiday Inn Mayaguez and Tropical Casino by IHG offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3747 square feet (348 square meters) and includes conference space. A casino, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Mayaguez and Tropical Casino by IHG. Self parking is free.

This 3.5-star Mayagüez hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
West Coast Bistro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Bar - This bar specializes in local cuisine and serves lunch and dinner. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 17 to 19 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar
  • West Coast Bistro

Things to do

  • 343 slot machines
  • 8 gaming tables
  • Bingo
  • Casino (8,000 square foot of space)
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3,747 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 17 to 19 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino

Holiday Inn Mayaguez and Tropical Casino by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 799 out of 1064 reviews
Rating 8 - Good. 190 out of 1064 reviews
Rating 6 - Okay. 51 out of 1064 reviews
Rating 4 - Poor. 11 out of 1064 reviews
Rating 2 - Terrible. 13 out of 1064 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy, Mayaguez

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Eileen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service staff was very friendly
Stayed 5 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Yamil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las facilidades son excelentes, la piscina tiene calefacción, tiene un canasto de baloncesto, tiene una malla para jugar volleyball hasta una mesa de ping pong. El desayuno bien rico y todo el personal super atento y servicial y mucha seguridad. También está muy bien localizado ya que tiene un mall al lado y tiene varias alternativas de comidas y restaurantes cercanos e incluyendo supermercados y/o farmacias.
Stayed 2 nights in Mar 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
El servicio del personal La gente amable Es bueno detox del Area Metro
Stayed 1 night in Mar 2025

10/10 Excellent

Judith

Stayed 1 night in Mar 2025

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient for stay and go for resting when you're in the area for businesses purposes.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jose Luis, san juan

Stayed 2 nights in Mar 2025

8/10 Good

Ted

Disliked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Veronica

Stayed 2 nights in Mar 2025

10/10 Excellent

Bernice, CAGUAS

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the best staff, super nice and accomodating. Definetly will stay here next time we go to the West Coast.
Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Always my choice in the WEST! Loved it!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Joann

Stayed 2 nights in Mar 2025

10/10 Excellent

Roberto

Stayed 1 night in Mar 2025

10/10 Excellent

Joseph

Liked: Staff & service
Disliked: Amenities
They need to pay attention to the little things. The curtain in our room was broken and would not close so as a result the morning sun would hit us right in the face upon sunrise. Most of the usb outlets did not work, the bathroom outlet was loose so if you tried to unplug your cable the complete outlet would come out of the wall, the furniture in the room was stained nasty looking. In the master bathroom you could see the holes where the old light fixtures used to be, the lamp shade next to my bed completely fell off because it was broken..the sheets and towels had a very bad smell, they should change what there using to wash there sheets and towels, for the prices they charge they should pay attention to these things, i think people would be alot happier. I will not stay there again because the price doesn't match what you get. It cost us over 1k for 4 nights..not worth it although the staff was AWSOME !! i was embarrassed for them.
Stayed 4 nights in Feb 2025

10/10 Excellent

William, Caguas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bed. Bathroom could be better.
Stayed 1 night in Feb 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything .. excellences 1,000 times..
Stayed 2 nights in Feb 2025

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Melissa

Stayed 1 night in Jan 2025

10/10 Excellent

JOSE

Stayed 1 night in Feb 2025