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Swissôtel Makkah

5.0 star property

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Photo gallery for Swissôtel Makkah

Junior Suite (Kaaba)
Premier Room, 1 King Bed (Kaaba)
Exterior
Junior Suite (Kaaba)
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
King Abdul Aziz Endowment, Ajyad Street, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪3 min walk‬
  • Place, Kaaba
    ‪7 min walk‬
  • Place, The Clock Towers
    ‪7 min walk‬

Room options

View all photos for Classic Twin Room With City View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Twin Room With City View

  • Sleeps 2

View all photos for Classic King Room With Haram View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic King Room With Haram View

  • Sleeps 2

View all photos for Classic King Room with Kaaba View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic King Room with Kaaba View

  • Sleeps 2

View all photos for Classic Room, 1 King Bed (Haram Partial View)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed (Haram Partial View)

7.0 out of 10
Good
(10 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed (Kaaba)

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, City)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room (Quad bed, City)

  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room (Quad bed, Haram Partial View)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room (Quad bed, Haram Partial View)

8.0 out of 10
Very good
(3 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room (Quad bed, Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room (Quad bed, Kaaba)

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 3 Single Beds (City)

9.2 out of 10
Wonderful
(9 reviews)
  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Beds (Haram Partial View)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 3 Single Beds (Haram Partial View)

8.0 out of 10
Very good
(6 reviews)
  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Beds (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 3 Single Beds (Kaaba)

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 2 Single Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Single Beds (City)

8.4 out of 10
Very good
(43 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Beds (Haram Partial View)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Single Beds (Haram Partial View)

  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Beds (Kaaba)

Classic Room, 2 Single Beds (Kaaba)

Classic Room, 2 Single Beds (Kaaba)

8.6 out of 10
Excellent
(17 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite (City)

Living area

Junior Suite (City)

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Haram Partial View)

Junior Suite (Haram Partial View)

Junior Suite (Haram Partial View)

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Kaaba)

Living area

Junior Suite (Kaaba)

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed (Kaaba)

10.0 out of 10
Exceptional
(5 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (City)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed (City)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed (Kaaba)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite (Kaaba View)

Royal Suite (Kaaba View)

Royal Suite (Kaaba View)

  • 323 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Suite Haram

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Junior Suite Haram

  • Sleeps 2

View all photos for Classic Room Quad Bed Haram View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room Quad Bed Haram View

  • Sleeps 4

View all photos for Classic room Triple bed Haram

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic room Triple bed Haram

  • Sleeps 3

View all photos for Classic Quadruple Room With City View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Quadruple Room With City View

  • Sleeps 4

View all photos for Classic room Triple bed City

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic room Triple bed City

  • Sleeps 3

View all photos for Classic room Twin bed Haram

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic room Twin bed Haram

  • Sleeps 2

View all photos for Royal Suite Kaaba

Combined shower/bathtub, hydromassage showerhead, free toiletries

Royal Suite Kaaba

  • Sleeps 4

View all photos for Classic King Room with City View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic King Room with City View

  • Sleeps 2

View all photos for Junior Suite With City View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Junior Suite With City View

  • Sleeps 4

View all photos for Classic Room Quad Bed Kaaba

Bathroom

Classic Room Quad Bed Kaaba

  • Sleeps 4

View all photos for Classic Triple Room with Kaaba View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Triple Room with Kaaba View

  • Sleeps 3

View all photos for Junior Suite Kaaba View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Junior Suite Kaaba View

  • Sleeps 2

View all photos for Classic Twin Room with Kaaba View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Twin Room with Kaaba View

  • Sleeps 2

View all photos for Premier King Room with Kaaba View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premier King Room with Kaaba View

  • Sleeps 2

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About this property

Swissôtel Makkah

Luxury hotel with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Accommodations have separate dining areas and include day beds and dining tables. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of Swissôtel Makkah's great location. During your stay, you're just a quick walk from Great Mosque of Makkah. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Great Mosque of Makkah and 6 minutes by foot from The Clock Towers
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

A computer station is on site and WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Swissôtel Makkah. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
Swissôtel Makkah has a restaurant on site.
Cafe Swiss - Onsite restaurant. Happy hour is offered. Reservations are required. Open daily.
Al Rowad Restaurant - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 90 for adults and SAR 45 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Al Rowad Restaurant
  • Cafe Swiss

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Dining table
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 43 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Free bottled water
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Makkah

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 241.5 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 90 for adults and SAR 45 for children
  • Airport shuttle fee: SAR 800 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: SAR 241.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10007391
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Swissôtel Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Swissotel
Swissotel Makkah
Swissotel Makkah Hotel
Swissotel Makkah Hotel Mecca
Swissotel Makkah Mecca
Swissotel Makkah
Swissôtel Makkah Hotel
Swissôtel Makkah Makkah
Swissôtel Makkah Hotel Makkah

Reviews

Swissôtel Makkah Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 712 out of 1010 reviews
Rating 8 - Good. 168 out of 1010 reviews
Rating 6 - Okay. 59 out of 1010 reviews
Rating 4 - Poor. 23 out of 1010 reviews
Rating 2 - Terrible. 48 out of 1010 reviews

Reviews

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Sumaira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Bathrooms are quite small thoguh
Stayed 4 nights in Sep 2025

10/10 Excellent

Barakat, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

4/10 Poor

Mashtura

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It didnt feel like a 5 star experience. The only good thing about the hotel is the location. It is located in the Clock Tower & very close to the Haram. However, the room was small and the bathroom was extremely small and outdated. The pillows felt like they were old and wouldn't fluff. Extremely disappointed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Qaisra

Liked: Amenities
Best place
Stayed 4 nights in Sep 2025

10/10 Excellent

Huma

Liked: Cleanliness, staff & service, property conditions & facilities
No spa that is a negative point because it’s need women legs and food massage needs.
Stayed 3 nights in Aug 2025

10/10 Excellent

Vahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Very nice staff amazing service the view was good food was amazing
Stayed 4 nights in Sep 2025

10/10 Excellent

Muhammad

Stayed 2 nights in Aug 2025

10/10 Excellent

Khalid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice And good
Stayed 2 nights in Sep 2025

10/10 Excellent

khaled, Cliffsied Park

Stayed 2 nights in Sep 2025

10/10 Excellent

Amenah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very good location Breakfast highly recommended, room service not much look around you will get much better options, less pricy.
Stayed 5 nights in Aug 2025

10/10 Excellent

SAIF ULLAH

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Anuja

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Tahira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Makkah
Stayed 2 nights in Aug 2025

10/10 Excellent

Shafir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Masjid, nice buffet option, and excellent service.
Stayed 2 nights in Aug 2025

8/10 Good

Ahmedul Kabir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was good and we appreciate the hospitality. However, we would like to suggest a few improvements specifically related to the dining experience: 1. Private Dining Arrangements: It would be beneficial to have separate dining spaces for families who prefer privacy, especially for women who observe modesty and choose not to reveal their faces in front of non-mahram individuals. 2. Sunnah-Inspired Dining Options: Incorporating options for floor seating, in line with the Sunnah of our beloved Prophet (peace be upon him), would not only be spiritually fulfilling for many guests but could also enhance your appeal to a wider audience seeking a more traditional experience. 3. Hand-Slaughtered Meat Options: Offering hand-slaughtered (zabiha) meat would be highly appreciated by guests who follow this dietary requirement. This addition could increase trust and attract more guests who prioritize this aspect in their meals. Thank you again for the overall positive experience. We hope these suggestions are taken into consideration to further improve your services.
Stayed 1 night in Aug 2025

10/10 Excellent

Muhammed

Stayed 7 nights in Aug 2025

10/10 Excellent

Ahmedul Kabir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful seeing Kaaba from the room !
Stayed 1 night in Aug 2025

8/10 Good

Aliya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I love the place and it’s convenient to the Haram. I did not like the way I welcomed when check in. We arrived a day late and still paid for the day however when asked to upgrade I was given mistreatment.
Stayed 3 nights in Aug 2025

10/10 Excellent

Urma

Stayed 2 nights in Aug 2025

10/10 Excellent

Nabil

Liked: Amenities
Nine
Stayed 5 nights in Aug 2025

10/10 Excellent

Shahryar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Jul 2025

10/10 Excellent

Eesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant experience
Stayed 5 nights in Aug 2025

8/10 Good

Amina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A safe and secure hotel located in th clock tower. convenient for shopping and food places.
Stayed 6 nights in Aug 2025