4/10 Poor
Kimberley
Travelled with family and small children
28 Jan 2025
Disliked: Cleanliness, property conditions & facilities
We booked this hotel because of its proximity to the AO and thought being a Mantra and “4” stars it would be nice. This is supposed to be a 4 star hotel and it certainly is more suited to be called a motel than hotel and at best a 3 star hotel. If you want a mini bar there is nothing in the room. You need to either call reception and then go down to reception yourself and collect or use a QR code to order and collect. There is no room service and the cafe/resteaunt isn’t open for anything other than breakfast. We tried to book breakfast and was told it’s closed because of the public holiday. We then ordered a couple of drinks to take to the pool and was told that we need to go past the gym on our way to the pool to collect paper cups to pour our drinks into. The room itself is dated however, the roll away bed provided for our son looked like a 1900’s psychiatric hospital bed, the tv has no streaming service ability so you can only watch local channels and the appliances are very old. When we returned to our room after the AO we put a couple of items in the washing machine and went to bed. In the morning when I opened the washing machine lid I was disgusted and dry reaching. The smell of stagnant water and mould was disgusting. I reached into take out the items and they were soaking wet and I had to hand wringe out the stagnant water. They waived our parking and 3 drinks charge for the issue but we would never stay here again. Definitely not a 4 star hotel!
Kimberley
Stayed 1 night in Jan 2025
