Urban Apartments Melbourne on Elizabeth

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VIP Access

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Where to?

Dates

May 2025

June 2025

In-room safe, desk, laptop workspace, blackout curtains

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service
Gym
Kitchen
Laundry
Air conditioning
Free WiFi

Explore the area

250 Elizabeth Street, Melbourne, VIC, 3000

Melbourne Central
‪2 min walk‬
Bourke Street Mall
‪4 min walk‬
Queen Victoria Market
‪11 min walk‬
Melbourne, VIC (MEL-Tullamarine)
‪26 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Deluxe King Studio

44 sq m
Sleeps 2
1 King Bed

One Bedroom Executive Apartment

53 sq m
Sleeps 2
1 King Bed

Deluxe Queen Studio

44 sq m
City view
Sleeps 2
1 Queen Bed

Two Bedroom Executive Apartment

72 sq m
Sleeps 4
1 King Bed and 1 Queen Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

17 May - 18 May

About this property

Family-friendly hotel in Melbourne with a fitness center

This smoke-free hotel features a fitness center, laundry facilities, and barbecue grills. WiFi in public areas is free. Housekeeping is available on request.

Urban Apartments Melbourne on Elizabeth offers 70 accommodations with washers/dryers and safes. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). 25-inch LCD televisions come with digital channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

Our customers tell us they can't get enough of Urban Apartments Melbourne on Elizabeth's great location. During your stay, you're just a quick walk from Melbourne Central. Features include free WiFi in public areas, plus a gym and laundry facilities.

Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
Amenities include laundry facilities, an elevator, and a terrace
Onsite recreation includes a gym
Guests really like the accommodations for the cleanliness and spaciousness
Steps from Emporium Melbourne and Melbourne's GPO

As a guest of Urban Apartments Melbourne on Elizabeth, you'll find a fitness center, a terrace, and barbecue grills. Public spaces have free WiFi. The family-friendly Urban Apartments Melbourne on Elizabeth also features laundry facilities, room service (during limited hours), and an elevator.

This 4-star Melbourne hotel is smoke free.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Offsite parking available (AUD 40 per day)

Things to do

Family friendly

In-room kitchen
In-room microwave
In-room refrigerator
In-room washer/dryer
Laundry facilities
Soundproofed rooms

Conveniences

Laundry facilities
Virtual front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request)

Outdoors

Barbecue grill
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

25-inch LCD TV with digital channels

Food and drink

Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Electric kettle
Hob
Kitchen
Limited room service
Microwave
Refrigerator
Toaster

Air conditioning (climate-controlled)
Desk
Iron/ironing board
Laptop workspace
Safe
Separate sitting area
Soundproofed rooms
Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Special check-in instructions

The property charges 2.2 percent for credit card payments

The front desk is open Monday - Saturday (8:00 AM - 6:00 PM) and Sunday - Sunday (9:00 AM - 5:00 PM)

Guests will receive an email 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

A virtual front desk provides assistance to guests

Access methods

Staffed front desk, smart lock

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Nearby parking fee: AUD 40 per day (1312 ft away)
Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property is professionally cleaned

This property's front desk is open during the following times:

Monday - Saturday: 8:00 AM - 6:00 PM

This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests.

We should mention

One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Elizabeth Melbourne

Melbourne Somerset

Somerset Elizabeth

Somerset Elizabeth Apartment

Somerset Elizabeth Apartment Melbourne

Somerset Elizabeth Melbourne

Somerset Melbourne

Somerset On Elizabeth Hotel Melbourne

Somerset On Elizabeth, Melbourne Hotel Melbourne

Somerset Elizabeth Melbourne Apartment

Somerset On Elizabeth Melbourne

Urban Apartments Melbourne on Elizabeth Hotel

Urban Apartments Melbourne on Elizabeth Melbourne

Urban Apartments Melbourne on Elizabeth Hotel Melbourne

Urban Apartments Melbourne on Elizabeth Reviews

8.4

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Janelle

Travelled with partner

26 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great value for money. Reception staff very friendly and helpful. Room was perfect!

Stayed 1 night in Jan 2025

8/10 Good

Rodney

26 Jan 2025

Stayed 1 night in Jan 2025

4/10 Poor

Sharron

Travelled with partner

20 Jan 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

The property's location is handy, but after checking in we were told there wasn't any working airconditioning in the rooms, or the building. Someone had supposedly tried to repair it that morning, unsuccessfully. We should have been told of this before our arrival, so we could've made other plans. It was too late to do so by the time we arrived. It was a 38C day, and the one pedestal fan in our room was next to useless. Otherwise, in general, the room was okay, although the furniture was quite dated and basic - not like in the photos. Whatever our VIP bonus was supposed to be, we certainly weren't offered it. Wouldn't stay again, as the attitude of the management when I wrote to them was very uninterested. They were not ever going to offer any compensation. I'd highly advise not staying at Urban Apartments.

Stayed 1 night in Nov 2024

8/10 Good

Justin

11 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Apartment Stay in the Heart of Melbourne

I am usually pretty critical when it comes to hotel stays, but I really enjoyed this overnight stay in the Melbourne CBD. I had to get the attention of staff to open the door and they are only there at certain times of the day, but they were very pleasant and helpful. The room was excellent. They admitted an issue with the central air conditioning, but they had something in place that was sufficient to deal with this. There were loads of amenities in the room, including a full kitchenette, washer/dryer combo machine, and supplies for both. They also suppplied some snacks for the stay and plenty of towels. The only issues I had were with the sink in the bathroom as it was spitting some water at me at times, a loose toilet seat (which was quickly remedied by tightening the screw underneath), and the soap rack in the shower as it was loose. The shower could do with some a minor modernizing, but it was still in great condition. It was an excellent stay in as central a location as possible within Melbourne.

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Travelled with group

9 Jan 2025

Disliked: Staff & service, property conditions & facilities

Poor service and inaccessible services

Air con wasn’t working for the duration of our stay (with < 30° temperatures) and we were not told before our arrival. We were given a fan that did not work well as a substitute and offered a small refund which took 5 days to be processed. The windows were also locked so we had no ventilation. The receptionist dressed unprofessionally in a crop top and we saw her stop mid check-in to reply to a text on her mobile phone. The phone in the room was also broken so we could not contact reception.

Stayed 3 nights in Nov 2024

8/10 Good

S G

8 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with group

3 Jan 2025

Disliked: Cleanliness, property conditions & facilities

Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with group

30 Dec 2024

Disliked: Staff & service, property conditions & facilities, room comfort

unsatisfied stay

Was not a great stay. Only positive was the location. Air con was not working and we were not notified until we arrived. We were advised by other residents that the air con had not been working for the last two weeks. Room was extremely hot and uncomfortable for the night. We were then only offered a $40 refund which was insulting and was not enough compensation for an uncomfortable stay

Stayed 1 night in Nov 2024

8/10 Good

Joshua

19 Dec 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Dec 2024

8/10 Good

Lucas

15 Dec 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

No air conditioning Need to compensated Staff were apologetic sippplied fan Monday will be 40 fan may not cool it

Stayed 2 nights in Dec 2024

6/10 Okay

Barb

13 Dec 2024

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Nov 2024

2/10 Terrible

Sam

4 Dec 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This property has had a lot of issues with air conditioning not working at all over 12 months and it looks like they haven't been fixed in all that time. Didn't know about this until we arrived for check-in and it was too late to rebook with another hotel. It's also not staffed 24 hours of the day, so better not lose your key or need something in the middle of the night. The rooms were big and well equipped but the toilet and bathroom are in need of upgrade. If the air con is working, this is at best a three star hotel, but if the AC isn't fixed, I would avoid it in the height of summer.

Stayed 1 night in Nov 2024

4/10 Poor

Christine

Travelled with group

3 Dec 2024

Disliked: Amenities, property conditions & facilities

Stayed 3 nights in Nov 2024

8/10 Good

David

2 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Catch up

A nice stay to catch up with family

Stayed 2 nights in Nov 2024

4/10 Poor

Darren

Travelled with family

1 Dec 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

NO aircon in the whole building and it was a hot humid night. They supplied a pedestal fan that was louder that a light aircraft

Stayed 1 night in Nov 2024

6/10 Okay

Jeff

Travelled with family

1 Dec 2024

Good position in the CBD Unit was ok , you get what you pay Hot /cold water in shower was a mm between boiling and cold. Also was told after check in that AC was not working in building (would be a deal breaker in hot weather)

Stayed 2 nights in Nov 2024

8/10 Good

Kylie

Travelled with partner

1 Dec 2024

Liked: Cleanliness, staff & service, amenities

The air conditioning in the whole hotel was broken so the rooms were very hot. Staff provided us with 2 fans and with the windows open it was comfortable. Staff were very friendly and the apartments are beautiful with a great view of the city. Loved it

Stayed 2 nights in Nov 2024

2/10 Terrible

Ofir

28 Nov 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The hotel called me the night before I arrived to confirm my time of arrival but did not notify me that the AC is not working!!! I had to find out only upon arrival when obviously it was too late. The room is very old and the carpets are extremly dirty and old.

Stayed 2 nights in Nov 2024

2/10 Terrible

Victoria

25 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay elsewhere! Dirty rooms and rude staff

There are only two positive aspects of this property: the friendly reception staff and the convenient location. Unfortunately, the quality of the rooms leaves much to be desired. Despite being assured of a "deep clean," my room was still unclean on a second attempt. Thick dust coated the picture frames above the bed (which I had to clean myself), and there was a gap in the bathroom between the bath and shower that had clearly been neglected for some time—alive bugs included (I cleaned this too). The carpets were littered with stuck-on gum and food, the sofas were stained, and the fridge area had not been cleaned in ages. The curtains were falling down (unfortunately, I didn’t photograph this), and the bath plug was unusable as its seal had completely disintegrated. To make matters worse, one cleaning staff member displayed unprofessional behavior, directing their stress at me as a guest. When I raised concerns, I was met with the response: "We are understaffed, so what do you want? Now or tomorrow?" This confrontational attitude was entirely inappropriate. While I understand they were facing staffing challenges, this is not something a guest should have to endure. Overall, this was a highly disappointing stay. I wouldn’t stay here again and strongly recommend spending an extra $50–$60 for a proper hotel experience elsewhere.

Stayed 2 nights in Nov 2024