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Best Western Majestic

3.0 star property

Choose dates to view prices

Photo gallery for Best Western Majestic

Reception
Suite, 1 King Bed, Non Smoking
Suite, 1 King Bed, Non Smoking
Reception
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Av Madero 73 Col Centro, Mexico City, CDMX, 6000
  • Zócalo
    ‪3 min walk‬
  • Palacio de Bellas Artes
    ‪9 min walk‬
  • Paseo de la Reforma
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

Best Western Majestic

Hotel with a 24-hour front desk, steps from Zócalo
This smoke-free hotel features a restaurant, a bar/lounge, and a business center. WiFi in public areas is free. Other amenities include a meeting room, dry cleaning, and laundry facilities.
Best Western Majestic offers 84 accommodations with espresso makers and safes. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Best Western Majestic's great location gets high marks from our customers. During your stay, you're just a quick walk from Zócalo. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at La Terraza
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Guests have great things to say about the helpful staff and the location
  • Steps from Zócalo and 9 minutes by foot from Palacio de Bellas Artes
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Majestic.

This 3-star Mexico City hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7 AM to noon.
La Terraza - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 7 AM to noon for a fee: MXN 225 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Terraza

Family friendly

  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between September 15 and September 16.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free, per registered adult, when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 225 per person
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Air conditioning is not provided
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 11 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Majestic
Best Western Majestic Hotel
Best Western Majestic Hotel Mexico City
Best Western Majestic Mexico City
Majestic Best Western
Best Western Hotel Majestic
Best Western Mexico City
Mexico City Best Western
Best Western Majestic Hotel
Best Western Majestic Mexico City
Best Western Majestic Hotel Mexico City

Best Western Majestic Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 405 out of 1001 reviews
Rating 8 - Good. 283 out of 1001 reviews
Rating 6 - Okay. 163 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Dalila

Travelled with family
Liked: Cleanliness, staff & service
Our shower drain did not work and the water did not want to drain properly . We reported it and the problem was not fixed ..
Stayed 3 nights in Jan 2025

6/10 Okay

Jose

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is conveniently located near the zocalo and the property's common areas are charming. Unfortunately, the room was a disaster, poorly maintained. The bathroom ceiling was molding which is somewhat expected in an older building however, the molded shower mat was not okay. The bed was super hard.
Stayed 1 night in Feb 2025

4/10 Poor

Daniel Alejandro

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Internet never worked, floors too thin and felt like people downstairs could hear my steps, staff judging by my age if I was staying there (front desk host just seemed oddly concerned about a “younger” person staying on their own). Card key was always having issue to open de room, as well as the lock not activating as soon as the door closed.
Stayed 2 nights in Jan 2025

8/10 Good

Roberto

Travelled with family
Liked: Property conditions & facilities
Assigned room was interior with no sight
Stayed 2 nights in Dec 2024

10/10 Excellent

Carmen

Stayed 1 night in Jan 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful!
Stayed 4 nights in Jan 2025

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed ONLY because location at Zocalo. convinient to take all kind of tours&transportation.UNFORTUNATELY the rest is not good for the $. The personnel at front desk&housekeeping is careless, all I asked every morning as walk out is to clean my room,super dirty floor, flooding bathroom, SUPER NOISE & did NOT DO IT. In few word you are NOT going to obtain what you pay for.
Stayed 1 night in Jan 2025

8/10 Good

Kevin

Stayed 3 nights in Jan 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Es la mejor ubicacion en el Zocalo.
Stayed 3 nights in Jan 2025

2/10 Terrible

Genaro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service, and facilities

Old, shower was low on pressure, even cold water at times, we had alot of cockroaches, poor lighting, unfriendly staff, would not honor accomodations since we used other apps to book. Please docnot recommend to your customer base.
Stayed 3 nights in Jan 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel from hell

Worst hotel ever. My room had no real window, the carpet was tattered, i felt creepy crawlers on my legs! Bathroom was disgusting and toilet did not work. I cannot believe this hotel is even rated! I will push fir a full refund, i left 2 hrs after checking in and they didnt care!
Stayed 1 night in Jan 2025

6/10 Okay

Germain

Travelled with partner
Liked: Staff & service
The restaurant very limited. With too many rules for the beautiful sight
Stayed 2 nights in Jan 2025

10/10 Excellent

Karl, Baldwinsville

Stayed 4 nights in Jan 2025

10/10 Excellent

STEPHANIE

Stayed 1 night in Dec 2024

10/10 Excellent

Manuel

Stayed 1 night in Jan 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

6/10 Okay

Gerardo

Disliked: Cleanliness, property conditions & facilities
The place is beautiful but is ashamed that they haven’t updated this place the furniture from the rom is al old and dirty the towels and sheets looks gray instead of white.
Stayed 3 nights in Dec 2024

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs investment in facilities. Too old.
Stayed 1 night in Dec 2024

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay home away from home
Stayed 2 nights in Dec 2024

6/10 Okay

Lydia

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel looks historic as it has a lot of the architecture style you can find in downtown CDMX. There is a nice rooftop restaurant which is a bonus. I would keep in mind, if you go during a high season of tourism and you need more towels you wont get any if all the rooms were booked. Also after 11 pm the hotel closes their doors. My daughter and I learned this the hard way as we were ringing the doorbell to the hotel and calling the hotel for 30 minutes. The hotel manager was upset we needed to get in. For the whole 30 minutes he was hidden in a room all the way in the back of the hotel. He was no where near the receptionist desk. But the other staff in the hotel are very kind. If it wasnt the bad experience with the hotel manager at night we would of given the review a 4 stars.
Stayed 4 nights in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location great view of zocalo and catedral

10/10 Excellent

joser

Business traveller
Towels terrible state. Towels. Torn Not whitened. No plugs for international travelers.
Stayed 1 night in Dec 2024

10/10 Excellent

Aracely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Creo yo que está muy caro la comida desayuno
Stayed 2 nights in Dec 2024

4/10 Poor

Orquidea

Travelled with partner
Arrived at 1am and the room we booked was not available until the following day. Beds are not comfortable and the windows are not soundproofed and we ended up there 3 nights with heavy noise and massive headaches. Staff were nice and the view was nice. Not really the best experience for a stay in the city.
Stayed 3 nights in Dec 2024

10/10 Excellent

Javier

Disliked: Amenities, property conditions & facilities
I electric outlets one for the whole room. No international plugs.
Stayed 1 night in Dec 2024