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Best Western Majestic

3.0 star property

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Photo gallery for Best Western Majestic

Lobby
Creator video
Terrace/patio
Bar (on property)
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Av Madero 73 Col Centro, Mexico City, CDMX, 6000
  • Place, Madero Street
    ‪1 min walk‬
  • Place, Metropolitan Cathedral
    ‪2 min walk‬
  • Place, Zócalo
    ‪3 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Accessible Two Double Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Accessible Two Double Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(31 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

7.6 out of 10
Good
(10 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(23 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Queen Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Queen Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for King or Twin Room

Combined shower/bathtub, free toiletries, hair dryer, towels

King or Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Two Double Room

Combined shower/bathtub, free toiletries, hair dryer, towels

Two Double Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for twin Room

Premium bedding, in-room safe, desk, laptop workspace

twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for king Room

Premium bedding, in-room safe, desk, laptop workspace

king Room

  • Sleeps 2
  • Free Wi-Fi

King Suite

  • Sleeps 2
  • Free Wi-Fi

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About this property

Best Western Majestic

This smoke-free hotel features a restaurant, a bar/lounge, and a business center. WiFi in public areas is free. Other amenities include a meeting room, dry cleaning, and laundry facilities.
Best Western Majestic offers 84 accommodations with espresso makers and safes. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Best Western Majestic's great location gets high marks from our customers. During your stay, you're just a quick walk from Zócalo. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at La Terraza
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Guests have great things to say about the location and the helpful staff
  • Steps from Zócalo and 9 minutes by foot from Palacio de Bellas Artes
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Best Western Majestic.

This 3-star Mexico City hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7 AM to noon.
La Terraza - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 7 AM to noon for a fee: MXN 225 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Terraza

Family friendly

  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Built in 1937
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between September 15 and September 16.
The following facilities are closed on Lunar New Year:
  • Bar/lounge
  • Business center
  • Dining venue(s)
  • Front desk
  • Laundry facilities
  • Meeting facilities
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free, per registered adult, when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 225 per person
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Air conditioning is not provided
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 11 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Majestic
Best Western Majestic Hotel
Best Western Majestic Hotel Mexico City
Best Western Majestic Mexico City
Majestic Best Western
Best Western Hotel Majestic
Best Western Mexico City
Mexico City Best Western
Best Western Majestic Hotel
Best Western Majestic Mexico City
Best Western Majestic Hotel Mexico City

Best Western Majestic Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1003 reviews
Rating 8 - Good. 244 out of 1003 reviews
Rating 6 - Okay. 147 out of 1003 reviews
Rating 4 - Poor. 74 out of 1003 reviews
Rating 2 - Terrible. 76 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Alanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views, courteous service, fantastic rooms and gorgeous facilities. The location is fabulous. Had fantastic stay.
Stayed 5 nights in Jan 2026

10/10 Excellent

William, Calgary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Organized front desk staff.
Stayed 1 night in Jan 2026

8/10 Good

Colney

Stayed 3 nights in Jan 2026

4/10 Poor

Sandi

Stayed 1 night in Jan 2026

10/10 Excellent

Keng, Edmonton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, convenient, friendly staff, good food, close to attractions
Stayed 1 night in Jan 2026

6/10 Okay

Carmen

Stayed 3 nights in Jan 2026

2/10 Terrible

Laura, Victoria

Disliked: Staff & service, property conditions & facilities
The hotel is old and under repair. The elevator did not work at all and the cargo elevator was under construction. We left after 1 sleepless night and moved over to the Barcelo. You get what you pay for.
Stayed 4 nights in Jan 2026

6/10 Okay

Martin, Lockport

Disliked: Cleanliness, amenities, property conditions & facilities
The property needs updating. The elevator takes forever. The buffet is overpriced and the food is just sustenance. The bathroom had other people’s hair in it. The only thing that saved it was the location and the view to el Zocalo. We should have started elsewhere.
Stayed 4 nights in Dec 2025

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff were great, location is amazing - close to many major tourist attractions, restaurants, and shopping However, be aware that outside noise is near constant and walls between rooms are far from sound proof.
Stayed 5 nights in Jan 2026

10/10 Excellent

Terrence

Travelled with family
Location and historic hotel can't be beat.
Stayed 1 night in Jan 2026

10/10 Excellent

Christina, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, the afternoons do get really warm and we didn’t know there was no ac in the rooms; there was a fan bit for four bodies I didn’t cool the room.
Stayed 3 nights in Dec 2025

6/10 Okay

ENRIQUE, Chicago

Liked: Cleanliness
The room was good enough. Since the building is old. We went in December and at night the room gets cold. No heater available. The staff was very helpful and friendly.
Stayed 7 nights in Dec 2025

6/10 Okay

mariano

Not ideal for rest or comfort, but the staff and location is great!!!!
Stayed 1 night in Jan 2026

10/10 Excellent

milton

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location
Stayed 4 nights in Dec 2025

10/10 Excellent

milton

Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2026

6/10 Okay

Norma, Upper Marlboro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you want to stay in the historic district, be in a walkable area, and do not mind the loud atmosphere then this is the place to stay. The hotel itself is in a very historic building. The hotel breafast was a buffet and something i would definitely skip because there are way better options outside.
Stayed 9 nights in Dec 2025

10/10 Excellent

Edwin

Stayed 1 night in Dec 2025

10/10 Excellent

BERNARDO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have a great time at this property, great location, room was clean, it does have on property restaurant with bar, staff was very friendly and willing to help, lost of things to do around, area is safe to walk
Stayed 1 night in Dec 2025

10/10 Excellent

Aavron

Travelled with family
Liked: Cleanliness, staff & service
Staff was great, very nice place to stay with a great location.
Stayed 1 night in Dec 2025

6/10 Okay

Rosalba

Travelled with family
Liked: Staff & service
There’s no parking onsite. The streets were closed and we had to haul our luggage from at least two blocks over. There was no hot water at around 6 pm. There was a festival going on but it was noisy and difficult to get any sleep. Towels, bedding, curtains all had stains. The bathroom floors have a center drain and everything gets wet when you shower.
Stayed 1 night in Dec 2025

10/10 Excellent

Yocasta, Bronx

Travelled with family
Liked: Cleanliness, property conditions & facilities
He tenido la oportunidad de quedarme en dos ocasiones en este hotel, tiene una excelente ubicación, su personal es muy amable y sus instalaciones son cómodas. Lo recomiendo al 100% I've had the opportunity to stay at this hotel twice. It has an excellent location, the staff is very friendly, and the facilities are comfortable. I recommend it 100%.
Stayed 1 night in Dec 2025

6/10 Okay

Esteban Ramirez,

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The key to the door did not work even after 3 visits to the front desk. We were on the third floor and taking the elevator was not much of an option. Our original maid was terrific (her weekly shift ended Wednesday), but her replacement was not even close to good. The last three days we returned to unswept floors and unmade beds. Otherwise the staff was wonderful!
Stayed 7 nights in Dec 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let’s start from the beginning…service at front desk was terrible. Was there about 2 hours prior to check in and still had to wait. Did not get to check in until 4pm. The front desk was super rude and acted like I was not even standing there in front of him. The guy with our luggage was nice and the person running the elevator too. Now to the room. The floor tiles were separating. The bathroom has a window between the next room. When you turn on the shower, the water went everywhere but in the tub or on your body. They only gave us 2 towels, nothing for the floor or even a hand towel for the sink. 1 towel was clean, the other was dingy. There is no air just a fan, so luckily we are here in December and the outside weather is nice. We just slept with the window open. The noise from the Zocolo did not even bother us. I would not stay again or recommend to others.
Stayed 1 night in Dec 2025

10/10 Excellent

Rogelio

Stayed 3 nights in Dec 2025

6/10 Okay

ALEXANDER, MIAMI

Stayed 1 night in Nov 2025