See all properties

Hotel Carlota

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Carlota

Exterior
Premium bedding, in-room safe, desk, laptop workspace
Pet-friendly
Exterior
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪7 min walk‬
  • Place, Angel of Independence Monument
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Rooftop terrace
Hotel Catedral
Historic Center
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 3,087 reviews
The price is €78
includes taxes & fees
31 May - 1 Jun
Hotel Catedral

About this property

Hotel Carlota

This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and concierge services are onsite.
Hotel Carlota offers 35 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Mexico City hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Carlota. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 4-minute walk from Paseo de la Reforma and 10 minutes by foot from Angel of Independence Monument
  • Airport and local-area shuttle service available for a fee
  • Dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a library, and tour/ticket assistance are also featured at the boutique Hotel Carlota. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Mexico City hotel.

Onsite venue - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 29 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Hotel Carlota offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City

Hotel Carlota Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 338 out of 631 reviews
Rating 8 - Good. 154 out of 631 reviews
Rating 6 - Okay. 79 out of 631 reviews
Rating 4 - Poor. 33 out of 631 reviews
Rating 2 - Terrible. 27 out of 631 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Itai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet sanctuary in the city. Lovely pool and friendly staff!
Stayed 2 nights in Feb 2026

8/10 Good

Mark

Beautiful hotel, great staff. Water pressure and breakfast coffee could be better.
Stayed 4 nights in Feb 2026

6/10 Okay

judy

Stayed 2 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room. Great location. Restaurant staff went above and beyond - Eden es lo mejor!
Stayed 5 nights in Feb 2026

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities
Staff was great, room was clean. Amenities were a little dated and our AC was not functioning properly though.
Stayed 5 nights in Feb 2026

6/10 Okay

Natalie

Stayed 4 nights in Feb 2026

10/10 Excellent

Jose Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2025

8/10 Good

Alexandra

Stayed 5 nights in Jan 2026

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cliente regular del Hotel Carlota. Excelente ubicación, tamaño de habitación y baño amplio. Un poquito ruidoso en la noche, pero aparte de eso, mi hogar en Mexico. Esperando la renovación y apertura del restaurante
Stayed 3 nights in Jan 2026

6/10 Okay

david

rooms are small and dark, and you can hear your neighbors. its well designed archetcually tho, and nice to look at. restaurant there is great, just hotel is disapointing.
Stayed 1 night in Dec 2025

8/10 Good

Aldo Noel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and proximity to major retailers. Drinks were delicious too!!
Stayed 2 nights in Dec 2025

8/10 Good

David, New York

Stayed 4 nights in Nov 2025

10/10 Excellent

Barrett

Stayed 7 nights in Nov 2025

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service, amenities
Friendly staff, good location, but hotel has prioritised aesthetics over practicality. The hotel is very noisy — they play loud music all day and well into the night which makes it hard to relax in your room. The rooms are also very dark as they have small windows which overlook the walk ways. Then there’s a bunch of little things that make the rooms impractical — they give you robes but no where to hang the robes when wet, the only light by the sink is overhead so you have shadows on your face for shaving, etc. Finally the whole hotel could do with some maintenance — shower heads that are caked in limescale, lots of missing tiles in the swimming pool, lights that don’t work properly in the rooms.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sofia

Stayed 1 night in Nov 2025

10/10 Excellent

Rafael, Los Angeles

Stayed 2 nights in Nov 2025

10/10 Excellent

MIRIAM Noriega

Stayed 5 nights in Oct 2025

10/10 Excellent

Rene

Stayed 4 nights in Oct 2025

6/10 Okay

Hitakshi

Stayed 4 nights in Oct 2025

10/10 Excellent

Rory

Stayed 3 nights in Oct 2025

4/10 Poor

Jasmine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The room wasn’t cleaned throughly during the time we were there the amenities aren’t that convenient because they have inconsistent hours. The staff was nice but they were hard to reach on more than one occasion. Not exactly family friendly in my opinion or experience feels like the bathroom sink being on the outside of the bathroom it self is a bit unsanitary and sink was not properly cleaned. Door should have a proper lock it didn’t lock so feels unsafe.
Stayed 8 nights in Sep 2025

2/10 Terrible

Antonio

Stayed 1 night in Oct 2025

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff

We were only there for about 10 hours bc we were late getting in. My 6 yo was asleep, and they were incredibly kind helping get us parked and our things carried to our room so I didn’t have to wake her. The bed was very comfy too and the room was super dark, which made for a great night sleep. When it was raining the next AM, they pulled the car around for us too so we didn’t have to walk through the rain with our things to get it.
The lobby. We couldn’t swim bc of the rain but my daughter thought it was a very cool pool.
Stayed 1 night in Sep 2025

10/10 Excellent

Esmeralda

Stayed 1 night in Sep 2025