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Sonesta Milwaukee West Wauwatosa

3.5 star property

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Desk, laptop workspace, iron/ironing board, free WiFi
Meeting facility
Meeting facility
Bar (on property)
Dinner served

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
10499 Innovation Drive, Milwaukee, WI, 53226
  • Place, Eschweiler Buildings
    ‪13 min walk‬
  • Place, Milwaukee County Zoo
    ‪16 min walk‬
  • Place, Mayfair Mall
    ‪3 min drive‬
  • Airport, Milwaukee, WI (MKE-General Mitchell Intl.)
    ‪23 min drive‬

Room options

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About this property

Sonesta Milwaukee West Wauwatosa

An indoor pool, a restaurant, and a 24-hour health club are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a bar/lounge, a business center, and conference space. Housekeeping is available on request.
Sonesta Milwaukee West Wauwatosa offers 198 accommodations with coffee/tea makers and hair dryers. Televisions come with pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

This Milwaukee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Our customers tell us they can't get enough of the helpful staff at Sonesta Milwaukee West Wauwatosa. During your stay, you'll be within walking distance of Milwaukee County Zoo. You'll find features like free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business center, and 8 meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from Milwaukee County Zoo and 6 minutes from Wisconsin Exposition Center
  • Free local-area shuttle service
  • Pets welcome for a fee (restrictions apply)
Sonesta Milwaukee West Wauwatosa offers its guests an indoor pool and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and 8 meeting rooms are available. Event space at this hotel measures 5908 square feet (549 square meters) and includes conference space. The business-friendly Sonesta Milwaukee West Wauwatosa also features dry cleaning/laundry services, a front-desk safe, and an ATM. A free area shuttle within 3 miles is available. Free self parking is available.

This 3.5-star Milwaukee hotel is smoke free.

Innovation - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
The Lounge - This bar serves dinner only. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Innovation
  • The Lounge

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 5,908 square feet of conference space
  • 8 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets are welcome for a fee
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A pet fee will be charged
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Milwaukee
Crowne Plaza Milwaukee West
Crowne Plaza Milwaukee West Hotel
Crowne Plaza Milwaukee West Hotel Wauwatosa
Crowne Plaza Milwaukee West Wauwatosa
Crowne Plaza West Milwaukee
Milwaukee Crowne Plaza
Crowne Plaza Wauwatosa
Crowne Plaza
Crowne Plaza Milwaukee West
Sonesta Milwaukee West Wauwatosa Hotel
Sonesta Milwaukee West Wauwatosa Milwaukee
Sonesta Milwaukee West Wauwatosa Hotel Milwaukee

Sonesta Milwaukee West Wauwatosa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 688 out of 1771 reviews
Rating 8 - Good. 415 out of 1771 reviews
Rating 6 - Okay. 309 out of 1771 reviews
Rating 4 - Poor. 186 out of 1771 reviews
Rating 2 - Terrible. 173 out of 1771 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service
Room was spacious & clean. Hotel rooms need updating, looks like they stopped at the lobby. Constant smell of marijuana, near elevators and all up and down the floors. Very good location to WLC, shopping, restaurants. Staff was friendly.
Stayed 2 nights in Oct 2025

10/10 Excellent

Vicki

Stayed 1 night in Oct 2025

10/10 Excellent

Vicki

Stayed 1 night in Nov 2025

8/10 Good

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking was great, staff was helpful, the lady working the bar was really great, friendly, funny, had stories to share.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was great. Staff was very nice
Stayed 1 night in Oct 2025

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay.
Stayed 1 night in Nov 2025

6/10 Okay

FaithFuab

Business traveller
Stayed 2 nights in Sep 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel with awesome staff!!
Stayed 1 night in Nov 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service
Fine for one night stay, pool was closed, breakfast was yogurt, cereal, and fruit. Quick check in. Courteous staff.
Stayed 1 night in Dec 2025

2/10 Terrible

Carla

Disliked: Cleanliness, amenities, property conditions & facilities
No housekeeping service. I needed to cancel the last night due to death of a close friend and they would not give refund
Stayed 3 nights in Dec 2025

10/10 Excellent

Shirelle

Liked: Staff & service, property conditions & facilities, room comfort
Front desk staff was amazing my whole 4 day stay!! Bed was super comfy!!
Stayed 1 night in Dec 2025

10/10 Excellent

Shirelle

Stayed 1 night in Dec 2025

4/10 Poor

Diane

Disliked: Cleanliness, amenities, property conditions & facilities
Overall, it looked like it used to be a very nice place but lacking in maintenance and attention in recent years. The staff were very helpful but not much they can do if management is going to let their hotel go into the toilet. Our tub facet was stuck open so half the water when taking a shower came out the spout. Not horrible water pressure but a big waste. The shower curtain was hung just an inch or so too high-I was monitoring it carefully after the first day because it would hang over the tub and soak the floor, but there was always a small area I missed and I'd still come out to a wet floor. The pool was disgusting-couldn't even see the bottom at the shallow end. The room itself is labeled as "under construction" but it is obvious that no work has been going on for some time yet dust and broken tile litter the area. We had to go two floors away for ice as the machines on our floor and the adjoining were not working. Also very disappointed to have a lovely looking restaurant area yet it is not in service. Can't understand why someone would invest money in a property then let it go down hill. Maybe cause I don't live in the wasteful, write-off world of those who can afford to buy a hotel.
Stayed 3 nights in Nov 2025

10/10 Excellent

Chris

Stayed 2 nights in Dec 2025

8/10 Good

Shirelle

Stayed 1 night in Dec 2025

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, amenities
Quiet clean
Stayed 3 nights in Nov 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Never entered booked online had all my information and card information in their system and still had so much difficulty to get it never visiting Wisconsin always have issues
Stayed 1 night in Oct 2025

4/10 Poor

Brad

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This Hotel needs updating. The pool area was not inviting at all. We didn’t even go in the water it was so dirty looking. The towels in the room were frayed, had holes in them, and were discolored. The window shade was broken and would not open. Carpet was worn and dirty. No Microwave in room. Bed was comfortable though. Front desk person could only give me 1 key for the room because he couldn’t get a 2nd key to work. I will look at the many other options to stay if staying in this area. Would not stay here again.
Stayed 1 night in Nov 2025

6/10 Okay

Martin H.

Stayed 3 nights in Nov 2025

8/10 Good

Paola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and kept up
Stayed 3 nights in Nov 2025

10/10 Excellent

Sharlana

Stayed 2 nights in Nov 2025

4/10 Poor

kyle

Travelled with group
Disliked: Cleanliness, amenities
The blankets were filthy and it wasn't vacuumed
Stayed 4 nights in Nov 2025

4/10 Poor

James, West Palm Beach

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was welcoming, however, this hotel is quite tired. The room's carpeting seemed unclean; the television did not work; and the bed linens were old and frayed. Further the one night we stayed was quite cold and there was no blanket in the room.
Stayed 1 night in Nov 2025

10/10 Excellent

Catherine

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very impressed with everything! We will be coming back
Stayed 1 night in Nov 2025

10/10 Excellent

Cherie

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Nov 2025