4/10 Poor
glen
19 Mar 2025
Everything was decent about the hotel except for the "Queen" beds. Standard is 60 inches. These are a couple inches shy. As we sleep with our young son, we notice the difference. Expedia confirmed they should be 60".
Front desk staff were unhelpful, insisting they have standard queen beds and that we should go measure it. So I did using a ruler app and recorded the measuring. Staff refused to watch the video. They simply told me to talk to the manager in the morning, claiming they could do nothing and that there were no other rooms. Their website and Expedia showed they still had superior 2 Queen bed rooms.
Expedia says they will speak with manager. Disappointing experience.
glen
Stayed 1 night in Mar 2025