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Iberostar Selection Albufera Park - All Inclusive

4.0 star property

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Photo gallery for Iberostar Selection Albufera Park - All Inclusive

Rooftop terrace
Property video
On the beach, white sand
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • All-inclusive
  • Spa
  • Housekeeping

Explore the area

View in a map
Avda. Playa de Muro, s/n, Muro, Mallorca, 7458
  • Place, Playa de Muro
    ‪5 min walk‬
  • Place, Playa de Can Picafort
    ‪4 min drive‬
  • Place, Alcúdia Beach
    ‪7 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪49 min drive‬

Room options

View all photos for Family Room, Balcony (Premium)

Family Room, Balcony (Premium) | View from room

Family Room, Balcony (Premium)

8.8 out of 10
Excellent
(5 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Family Room, Balcony, Partial Sea View (Premium)

1 bedroom, individually decorated, individually furnished, desk

Family Room, Balcony, Partial Sea View (Premium)

  • 46 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Family Room, Balcony, Garden View (Premium)

Family Room, Balcony, Garden View (Premium)

Family Room, Balcony, Garden View (Premium)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Premium Double Room Single Use

1 bedroom, individually decorated, individually furnished, desk

Premium Double Room Single Use

  • 28 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Family Room, Pool View (Premium)

Family Room, Pool View (Premium)

Family Room, Pool View (Premium)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Family Room (Premium, Kids Garden)

Family Room (Premium, Kids Garden)

Family Room (Premium, Kids Garden)

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Family Room, Pool Access (Premium | Private Garden)

Family Room, Pool Access (Premium | Private Garden) | View from room

Family Room, Pool Access (Premium | Private Garden)

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Family Single Room, Balcony, Partial Sea View (Premium)

1 bedroom, individually decorated, individually furnished, desk

Family Single Room, Balcony, Partial Sea View (Premium)

  • 46 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Premium Double Room

1 bedroom, individually decorated, individually furnished, desk

Premium Double Room

  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, Balcony (Premium)

1 bedroom, individually decorated, individually furnished, desk

Family Room, Balcony (Premium)

  • 46 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Suite, Sea View, Beachfront

Suite, Sea View, Beachfront

Suite, Sea View, Beachfront

  • 42 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

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Iberostar Selection Albufera Playa - All Inclusive
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 359 reviews
The price is €230
includes taxes & fees
7 Nov - 8 Nov
Iberostar Selection Albufera Playa - All Inclusive

About this property

Iberostar Selection Albufera Park - All Inclusive

All-inclusive property with 6 restaurants and a full-service spa
Catch some rays at the beach or spend the day relaxing at Iberostar Selection Albufera Park - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Change of towels is available on request.
Iberostar Selection Albufera Park - All Inclusive offers 250 air-conditioned accommodations with blackout drapes/curtains. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include desks. This Muro property provides complimentary wireless Internet access. Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 5 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

During your stay at Iberostar Selection Albufera Park - All Inclusive, you're just a quick walk from Playa de Muro. You'll find features like free WiFi in public areas, plus 6 restaurants and 2 bars.
  • Free WiFi
  • Enjoy international cuisine at Buffet Terral, one of the property's 6 restaurants and 2 bars/lounges
  • Splash around at the free water park or swim in the indoor and seasonal outdoor pools
  • Indulge with aromatherapy, body treatments, or body scrubs at Spa Sensations
  • Services include a kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes tennis courts, a playground, and ziplining
  • Just a 4-minute walk from Playa de Muro and 7 minutes by car from Playa de Can Picafort
  • Dogs welcome for a fee (restrictions apply)
Iberostar Selection Albufera Park - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Iberostar Selection Albufera Park - All Inclusive offers its guests a full-service spa, a complimentary water park, and an indoor pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A children's pool, a seasonal outdoor pool, and spa services are also featured at Iberostar Selection Albufera Park - All Inclusive. A complete renovation of Iberostar Selection Albufera Park - All Inclusive was completed in January 2023.

Smoking is allowed in designated areas at this 4-star Muro property.

Buffet Terral - This buffet restaurant specializes in international cuisine.
Tamarindos - This poolside buffet restaurant specializes in international cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Nopal - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Martinete - This theme restaurant specializes in Spanish cuisine and serves dinner only. Reservations are required. Open select days.
Kyknos - This theme restaurant specializes in Greek cuisine and serves dinner only. Reservations are required. Open select days.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals and snacks included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 20 metres

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Buffet Terral
  • Kyknos
  • Martinete
  • Nopal
  • Tamarindos

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Tennis
  • Volleyball
  • Ziplining

Family friendly

  • Children's club
  • Children's pool
  • Free water park access
  • Indoor pool
  • Lifeguards on site
  • Playground
  • Pool toys
  • Seasonal outdoor pool
  • Snack bar/deli
  • Supervised activities for children
  • Trampoline

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (32 centimetre wide door)
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 100% renewable energy
  • 3 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - January 2023
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 40 per pet, per night
  • Service animals are exempt from fees
  • In-room safe fee: EUR 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Pets are allowed in the Family Room only. Guests must contact the property at least 10 days in advance to make arrangements for pets.
Property Registration Number HA/2803
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Albufera Park
Iberostar Albufera Park
Iberostar Albufera Park Aparthotel
Iberostar Albufera Park Aparthotel Muro
Iberostar Albufera Park Muro
Iberostar Albufera Park Hotel Playa De Muro
IBEROSTAR Albufera Park Playa De Muro, Majorca
Iberostar Hotel Albufera Park
Iberostar Albufera Park Hotel Muro
Iberostar Albufera Park Hotel

Iberostar Selection Albufera Park - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 163 out of 295 reviews
Rating 8 - Good. 103 out of 295 reviews
Rating 6 - Okay. 19 out of 295 reviews
Rating 4 - Poor. 6 out of 295 reviews
Rating 2 - Terrible. 4 out of 295 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Krzysztof

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family holiday

Hotel is superb. Family and children focused. Food is 5-star.
Stayed 7 nights in Jul 2025

4/10 Poor

Sinan

Stayed 5 nights in Jul 2025

2/10 Terrible

Ariel, Hallandale

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Went with my family for 4 days, when I wanted to make a reservation in the restaurants of the resort, they told me that I have to make a reservation 7 days prior to the date, and that reservation has to be once you have checked in to the hotel. So, physically and logically IMPOSSIBLE. We had to get food only at the buffet, which was terribly, bad quality and very few options to eat. Don’t recommend to any family to spend time there, my 6 and 10 years kids didn’t enjoyed it, needless to say, my wife and myself were really disappointed.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great family hotel - perfect for my two year old son. Facilities are excellent, lots of room in the pool(s), slides, beach access. Room was spacious, clean and 2 entrances to the balcony which meant we could sit out when my son was asleep. Food was good too - only issue is that the themed restaurants are booking only. We stayed for 5 nights and the restaurants were all booked up before we arrived! Luckily the staff were able to squeeze us in a couple of times which we really appreciated. It’s not advertised that these are bookable only and you may not get to eat in them (eg Greek/mexican/steakhouse) but other than that, lovely trip and will be back.
Stayed 5 nights in Jul 2025

8/10 Good

Andrea

Stayed 6 nights in Apr 2025

10/10 Excellent

sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family breaks. National park and beach are great and there are plenty of activities for the kids.
Stayed 7 nights in May 2025

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, fantastic food and a friendly staff.
Stayed 5 nights in Apr 2025

10/10 Excellent

Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our 2nd time visiting this hotel and it didn’t disappoint, although was a bit busier with it being UK half term holidays. We returned due to his amazing this hotel is for families, all the staff are amazing with kids and there is so much to do - not just for kids but family activities and adult classes and fun entertainment sessions too. The beach is beautiful and not too busy if you move along a bit, and there is a nice nature park to take a walk in. Alcudia old town is worth a visit so we hired a car and we’re very glad we did. Free easy parking right outside the hotel. Would recommend and return in the future when our children are a bit older so that they can try different activities next time. Thank you to all of the staff - housekeeping, service staff, reception, kids clubs, entertainment - everyone looks like they enjoy working there and make it a very enjoyable stay.
Stayed 7 nights in Oct 2024

6/10 Okay

Jasodra

Liked: Staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

maged

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, the staff was amazing, good quality food. Maybe not enough activities for teenagers
Stayed 3 nights in Oct 2024

10/10 Excellent

Mingfat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Haitong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel we have ever been to!

Excellent hotel - the best we have ever been to. Great service and very friendly and polite staff. Amazing entertainment, lovely pools and excellent access to the beach! And where do I start with the food - you will be spoiled for choice and all food is seriously delicious!
Stayed 7 nights in Jul 2024

10/10 Excellent

Aydin

Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2024

8/10 Good

Dipti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Eldar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 4 went and it was the perfect vacation. Kids absolutely loved all of the playgrounds and kids friendly activities. So clean and great staff.
Stayed 4 nights in Oct 2023

10/10 Excellent

Charlotte

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Albufera Park with my 3 year old son for some autumn sun and we were really impressed with the hotel. I should start by saying this is a family hotel and it does that brilliantly, if you do not have children I probably wouldn’t recommend. The recent renovation means the whole place is really smart and the cleaners do a fantastic job of keeping up with everything, it was spotless. The food and drinks were varied and plentiful. I am a vegetarian and my son has a dairy allergy. Both were catered for although I must call out that the food labels (which had allergens on) were often on the wrong foods, as long as you are aware of that and check the food yourself it’s fine. The entertainment schedule is also really varied and includes fitness classes, evening shows, bands from outside the hotel, and even things like cocktail classes and Spanish fan making which my son really enjoyed! The kids club looked great but my son was too young, I’m sure they would have welcomed him but he’s happy in the sand of the beautiful beach that the hotel has direct access to. The other point to celebrate is the fact the hotel is doing a lot to be eco friendly, and not just shouting about it. No single use plastics, refillable cups when glass isn’t appropriate, and I love that the room key was a tag on our bracelets. All standard drinks are self service which we found really convenient and efficient but you can also go to the bar for a finer drink such as cocktails. Loved it.
Stayed 6 nights in Oct 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel you must go to

Amazing! Food was great and such a great place for kids! Will def return.
Stayed 4 nights in Sep 2023

8/10 Good

Afschineh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great if traveling with kids.
Stayed 6 nights in Jul 2023

10/10 Excellent

Bobak, Lake Oswego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property on the east coast of the island, fantastic staff, good dining options, grocery store nearby (3 minute walk), EV charging stations, mini water park for kids (basic skids and fountains), beautiful views of the sea, nicely landscaped and maintained, rooftop pool and observation deck, multiple bars, air conditioned lounge with huge TV and tons of great seating options, fabulous entertainment team (dancing, singing, film/light projections) with a great message about saving the environment ❤️
Stayed 2 nights in Aug 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is finished with excellent quality materials, the food surpassed my expectations and the entertainment was fun too. Everything was made very easy for guests and the staff were very welcoming, especially to my loud, energetic 8 and 6 year old boys. The star however was the beach, playa de muro is perfect for letting kids play in the sea for hours on end.
Stayed 7 nights in Jul 2023

2/10 Terrible

Ayesha

Disliked: Staff & service, property conditions & facilities
I had a horrendous experience at Hotel Albufera Park booked through Expedia. Despite booking a superior double room, I was given a standard family room upon arrival. This inconvenienced me as I wanted "me time" away from my children. The room's location above the children's play area resulted in constant disturbances from early morning onwards. The exorbitant price I paid did not match the lack of basic amenities such as tea, coffee, water, and a minibar. The hotel staff claimed no record of my booking and suggested contacting Expedia for resolution, showing a lack of coordination. When I showed them a picture of the expected room, they demanded an additional fee. Andrei promised a room change but failed to deliver, leaving me in a mosquito and bed bug-infested room. The hotel did not provide Wi-Fi details, forcing me to rely on my phone's data. I encountered further issues, including a malfunctioning blow dryer and being presented with alcohol despite not being a drinker. Assistant Manager Cristina offered drinks and tea bags but failed to address the core issues. The bed had wheels, causing inconvenience and discomfort. When I expressed dissatisfaction, Cristina claimed no available rooms due to longer-staying guests, prioritizing them over my concerns. Reception staff member Andrei denied promising a room change. I reached out to Expedia, but the hotel claimed no available rooms for relocation. Absolute horrible experience