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Hotel JAL City Nagano

3.0 star property

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Daily buffet breakfast for a fee
Exterior
Property amenity
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
1221, Toigosho-machi, Nagano, Nagano-ken, 380-0834
  • Place, Nio-mon Gate
    ‪11 min walk‬
  • Place, Nagano Prefectural Shinano Art Museum
    ‪15 min walk‬
  • Place, Zenko-ji Temple
    ‪15 min walk‬

Room options

View all photos for Single Room, Non Smoking

Desk, free WiFi, bed sheets

Single Room, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room, Smoking

Desk, free WiFi, bed sheets

Single Room, Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Economy Double Room, Smoking

Desk, free WiFi, bed sheets

Economy Double Room, Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Non Smoking

Desk, free WiFi, bed sheets

Economy Double Room, Non Smoking

8.6 out of 10
Excellent
(13 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Smoking

Desk, free WiFi, bed sheets

Twin Room, Smoking

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Non Smoking

Desk, free WiFi, bed sheets

Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for High Floor Single Room,Non Smoking

Desk, free WiFi, bed sheets

High Floor Single Room,Non Smoking

9.2 out of 10
Wonderful
(11 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for High Floor EconomyDouble Room,Non Smoking

High Floor EconomyDouble Room,Non Smoking

High Floor EconomyDouble Room,Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for High Floor Double Room,Non Smoking

High Floor Double Room,Non Smoking

High Floor Double Room,Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for High Floor Twin Room,Non Smoking

High Floor Twin Room,Non Smoking

High Floor Twin Room,Non Smoking

9.0 out of 10
Wonderful
(16 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for High Floor Corner Twin Room,Non Smoking

High Floor Corner Twin Room,Non Smoking | View from room

High Floor Corner Twin Room,Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Renewal Single Room, Non Smoking

Renewal Single Room, Non Smoking

Renewal Single Room, Non Smoking

  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Renewal Economy Double Room, Non-Smoking

Renewal Economy Double Room, Non-Smoking

Renewal Economy Double Room, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Renewal Twin Room, Non Smoking

Renewal Twin Room, Non Smoking

Renewal Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Renewal Double Room, Non Smoking

Renewal Double Room, Non Smoking

Renewal Double Room, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renewal Deluxe Twin Room, Non Smoking

Desk, free WiFi, bed sheets

Renewal Deluxe Twin Room, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Double Room, Non Smoking

Comfort Double Room, Non Smoking

Comfort Double Room, Non Smoking

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for High Floor Economy Double Room City View, Non Smoking

High Floor Economy Double Room City View, Non Smoking

High Floor Economy Double Room City View, Non Smoking

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Renewal Deluxe Triple Room, Non Smoking

Desk, free WiFi, bed sheets

Renewal Deluxe Triple Room, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Renewal Deluxe Quadruple Room, Non Smoking

Desk, free WiFi, bed sheets

Renewal Deluxe Quadruple Room, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

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  • Air-conditioning
  • Breakfast available
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The price is €37
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About this property

Hotel JAL City Nagano

A restaurant, a bar/lounge, and self parking are available at this hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Hotel JAL City Nagano offers 226 air-conditioned accommodations with slippers and hair dryers. LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bidets, and complimentary toiletries.

This Nagano hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy the overall property condition at Hotel JAL City Nagano. During your stay, you're just a quick walk from Junen-ji Temple. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes bike rentals
  • 14 minutes by foot from Zenko-ji Temple and a 3-minute drive from Nagano Prefectural Shinano Art Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

Public spaces have free WiFi and wired Internet. Hotel JAL City Nagano also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Nagano hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
スカイレストラン白馬 - Onsite buffet restaurant. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (JPY 1,000 per night)
  • Parking on site (JPY 1,000 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 2,800 for adults and JPY 1,800 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • スカイレストラン白馬

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair-accessible path to lift

More

  • 16 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2800 for adults and JPY 1800 for children
  • Self parking fee: JPY 1000 per night
  • Nearby parking fee: JPY 1000 per night (820 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Jal City Nagano
Jal City Nagano

Hotel JAL City Nagano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 451 out of 1004 reviews
Rating 8 - Good. 375 out of 1004 reviews
Rating 6 - Okay. 142 out of 1004 reviews
Rating 4 - Poor. 28 out of 1004 reviews
Rating 2 - Terrible. 8 out of 1004 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

maksim

Liked: Cleanliness, amenities, property conditions & facilities
S
Stayed 1 night in Feb 2026

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities
Breakfast was great. Especially the yoghurt. Rooms were quite small, but clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a great area, we would definitely stay again
Stayed 2 nights in Jan 2026

8/10 Good

Kristy-Lee

Travelled with family
Liked: Cleanliness, amenities
Great location
Stayed 3 nights in Jan 2026

10/10 Excellent

Echo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many restaurants conveniently located nearby. The room is clean and comfortable and the breakfast is outstanding with a wide and impressive selection. The view is absolutely amazing. I would definitely recommend this hotel.
Stayed 1 night in Nov 2025

8/10 Good

Justin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
While aimed at the business traveler, we found the hotel to be centrally convenient for a short family stay in Nagano with helpful staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and polite, the morning buffet was stunning.
Stayed 1 night in Dec 2025

10/10 Excellent

Arunrat

Liked: Cleanliness, amenities, property conditions & facilities
The room very good. Location very good
Stayed 4 nights in Dec 2025

10/10 Excellent

Devi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 5-7mins walk to Nagano St. Many options of dining restaurants around hotel and station. They provided all amenities which we needed very complete, there were (if i m not mistaken) 4 or 5 coins-laundry machine with its dryer near lobby/receiptionist area on the Ground/1st floor. We really had wonderful 4 night-stays here!
Stayed 4 nights in Dec 2025

10/10 Excellent

Marcela

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast with traditional Japanese and international foods.
Stayed 2 nights in Dec 2025

10/10 Excellent

Claudia, New Westminster

Stayed 2 nights in Dec 2025

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 2 nights in Dec 2025

10/10 Excellent

Sean

Stayed 1 night in Dec 2025

6/10 Okay

Gregory, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is centrally located. Not far from train station. The problem we had was the air conditioning was not working due to renovations we were not notified of. It was too hot to sleep an it was noisy when the window was opened. Bed are on the hard side.
Stayed 4 nights in Dec 2025

8/10 Good

Arun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was great. The bathroom size was disproportionately very small.
Stayed 2 nights in Dec 2025

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a quick 7 mins walk from the train station, easy access to the express bus to the snow monkeys. Staff were very nice and accommodating. They had extra cots for the kids which worked perfectly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our favorite hotel during our trip. Everything was outstanding from rooms to location to the amazing breakfast they offer. It is one of my all time favorite hotels I have stayed at.
Stayed 2 nights in Dec 2025

8/10 Good

Monika

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect as usual apart from the noise starting at 6.10am ,(housekeeping?). Sleep was impossible. The housekeeping us starting very early.
Stayed 2 nights in Dec 2025

10/10 Excellent

Beaudine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t utilise everything it had to offer but all in all, it’s a cozy hotel, with good staff. Doesn’t have heaps to offer but it forces you to explore and not stay in your room. If there was any complaints, it’s that the room was really warm and you couldn’t change the air con, but nothing opening the window can’t fix.
Stayed 4 nights in Nov 2025

8/10 Good

Kelli

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and staff were very friendly! We also enjoyed the breakfast buffet!! Fabulous view and meal.
Stayed 2 nights in Nov 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Very comfortable. The sky deck is probably the best amenity. Especially for breakfast time, you are able to zone out and focus on yourself and breakfast time in general. Breakfast times are appointed so not too many guest arrive at the same time which is a plus. Extra toothbrushes w/ toothpaste provided, comb, shower cap, razor etc. Did not have to worry too much about the distance to the nearest tourist attraction/location. Very walkable, but if you get tired, bus stops are at almost every 2 blocks or so.
Stayed 3 nights in Nov 2025

10/10 Excellent

Shellyann, Scarsdale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is clean, we had very peaceful sleep. The breakfast buffet is excellent food and variety. Our check in was very late at 1 am but the front desk gentleman is very helpful, in providing where to park and is welcoming to my daughter and me. The buffet on 16 th floor has very nice window glass view overlooking the mountains.
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was quiet, clean and staff were most helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Easy to walk to Nagano station. Easy walk to Zenkoji. It is a Japanese hotel so it is a small room. Don't expect western size. No issues with it at all.
Stayed 4 nights in Oct 2025

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel , the best breakfast. Customer service not very helpful.
Stayed 2 nights in Oct 2025