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InterContinental Nairobi, an IHG Hotel

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View from room
Children’s area
Daily full breakfast (KES 2800 per person)
Club Twin Room (Floor Intercontinental) | View from room
Combined shower/bathtub, free toiletries, hair dryer, bathrobes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Spa
  • Breakfast available
  • Air conditioning

Explore the area

Map
City Hall Way, P O Box 30353, Nairobi, Nairobi, 00200
  • Uhuru Park
    ‪3 min walk‬
  • Kenyatta International Convention Centre
    ‪6 min walk‬
  • University of Nairobi
    ‪14 min walk‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪23 min drive‬

Room options

Room, 1 Single Bed (Club Floor Intercontinental)

  • Sleeps 2
  • 1 Twin Bed

Superior Suite, 1 Bedroom

  • Sleeps 3
  • 1 Twin Bed

Deluxe Suite, 1 Bedroom

  • Sleeps 2
  • 1 Twin Bed

Superior Room, 1 Single Bed

  • Sleeps 3
  • 1 Twin Bed

Superior Room

  • Sleeps 3
  • 1 Twin Bed

Club Room, 1 King Bed (IC)

  • Sleeps 2
  • 1 King Bed

Deluxe Room

  • Sleeps 2
  • 1 Twin Bed

Superior Room, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

InterContinental Nairobi, an IHG Hotel

Family-friendly hotel with 2 restaurants and a 24-hour fitness center
2 restaurants, an outdoor pool, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
InterContinental Nairobi, an IHG Hotel offers 326 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available.
Our customers tell us they can't get enough of the room service at InterContinental Nairobi, an IHG Hotel. During your stay, you're just a quick walk from Kenyatta Mausoleum. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar, and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym and a sauna
  • 10 minutes by car from Nairobi National Park and 10 minutes from United Nations Office at Nairobi
  • Airport shuttle service available for a fee
As a guest of InterContinental Nairobi, an IHG Hotel, you'll find an outdoor pool, a hot tub, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business center, 10 meeting rooms, and limo/town car service. Event space at this hotel measures 13596 square feet (1263 square meters) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the family-friendly InterContinental Nairobi, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Nairobi hotel.

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.
InterContinental Nairobi, an IHG Hotel has 2 restaurants on site.
Late night fare is available from 24-hour room service.

Languages

Arabic, English, French, German, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: KES 2,800 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Piano
  • Sauna

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 13,596 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • In a national park
  • Terrace

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 3500.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately KES 2800 per person
  • Airport shuttle fee: KES 4000 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 3500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
InterContinental Nairobi, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

InterContinental Hotel Nairobi
InterContinental Nairobi
Nairobi InterContinental
Intercontinental Nairobi Hotel Nairobi
InterContinental Nairobi Hotel
InterContinental Nairobi
InterContinental Nairobi an IHG Hotel
InterContinental Nairobi, an IHG Hotel Hotel
InterContinental Nairobi, an IHG Hotel Nairobi
InterContinental Nairobi, an IHG Hotel Hotel Nairobi

InterContinental Nairobi, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 109 out of 265 reviews
Rating 8 - Good. 105 out of 265 reviews
Rating 6 - Okay. 38 out of 265 reviews
Rating 4 - Poor. 9 out of 265 reviews
Rating 2 - Terrible. 4 out of 265 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2020

10/10 Excellent

Dalit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Not really 5 star hotel

We had a very bad experience in this hotel. At 2:30 am someone started knocking at our door at least 3 times. I woke up and when I opened the door, there was the bell boy bringing a suitcase that was not ours. After he noticed he got the wrong room, he apologized and left. It was almost impossible for us to get back to sleep and we felt tired all day long. It is unbelievable that a "5 star" hotel has this type of mistakes. Also, when checking out, we got a different rate than what was initially booked in Hotels.com, we were running late for our flight so we just paid and left. Will never stay at any of their hotels again. Terrible experience
Stayed 1 night in Feb 2020

8/10 Good

Martina

Travelled with family
Liked: Cleanliness, staff & service

Great Staff but hotel needs renovations

The staff is helpful and friendly and really made our stay. The hotel needs a facelift though and really doesn’t live up to its five star rating. If it weren’t for the staff, we wouldn’t go back.
Stayed 1 night in Feb 2020

10/10 Excellent

Timothy, Maputo Mozambique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a classic and, as such, a bit dated but not in a bad way. Always clean. You can’t beat the location in CBD. The staff and service are absolutely the best. The high security at the front gate is a bit jarring, but necessary now a days.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff was very friendly and helpful, the downside was the restaurant. The staff was incredibly slow and the food was sub par. Breakfast was fine, but the two times we ate there for dinner was awful. The waitstaff would 40 min to bring water and the food took even longer.
Stayed 1 night in Feb 2020

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

SEONGWON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and the staff are kind.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

prashant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff is attentive and kind, and I was consistently impressed by the size of the team. Between hotel staff and security, there were team members everywhere. The room was well appointed, and the WiFi was stable enough to have FaceTime audio calls that were not marred by technical problems. Higher bandwidth platforms with video were a little dicey, but still workable. The only aspect of the hotel that I would have liked to see improved is the physical plant. The hotel is showing its age a bit. One can see wear and tear with a bit more than a passing glance. Such items are not mission critical though. Did the condition of the physical lobby bar mean the staff couldn't serve drinks or food, not at all. However, if the hotel wishes to maintain its five star standing, a little attention to some of it structures would help. Overall, it's a very nice property, a good room, and great staff.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and service people in the hotel, all arrangements, business lounge, restaurants, etc
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 5 nights in Nov 2019

10/10 Excellent

FRANCK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Professional and friendly staff!

Fantastic service from all staff, throughout the hotel. Genuinely welcoming - making the entire Nairobi experience positive. It feels very safe and secure. Rooms are large and well furnished and food offering is good. Could do more to reduce single use plastic in the bathrooms though!
Stayed 4 nights in Oct 2019

8/10 Good

Amos, Lagos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are fantastically set out and clean. Staffs are friendly and appealing.....
Stayed 7 nights in Oct 2019

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay.

Staff was incredible. Club lounge was nice. Need new pillows.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good,location was excellent.Staff is helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

Kennedy, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and the staff are very helpful and always smiling
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great location, excellent staff. Pretty good breakfast. Property is old and needs upgrading. It shows in the poor quality and age of the fittings in the rooms.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Sep 2019

10/10 Excellent

Terence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent international 5 stars hotel although it is 50years old. The management is top class. The breakfast is very delicious and many options! It is also close to the national park! Nice stay as a whole!
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very helpful staff. Short stay and mainly used In Room services which was excellent.
Stayed 2 nights in Aug 2019