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Palazzo Firenze

4.0 star property
VIP Access

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Photo gallery for Palazzo Firenze

Terrace/patio
1 bedroom, minibar, in-room safe, soundproofing
Front of property
Front of property
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
16 Via Firenze, Naples, NA, 80134
  • Place, Molo Beverello Port
    ‪3 min drive‬
  • Place, Port of Naples
    ‪3 min drive‬
  • Place, Via Toledo
    ‪3 min drive‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.6 out of 10
Excellent
(22 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

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Single Room

Single Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

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Triple Room

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

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Quadruple Room

Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Superior Double Room

Separate bathtub and shower, free toiletries, hair dryer, bidet

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

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Suite

Suite

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.2 out of 10
Wonderful
(13 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Separate bathtub and shower, free toiletries, hair dryer, bidet

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

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includes taxes & fees
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About this property

Palazzo Firenze

Hotel with free breakfast, 8-minute walk to Spaccanapoli
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a seasonal outdoor pool, concierge services, and dry cleaning.
Palazzo Firenze offers 40 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
The free breakfast at Palazzo Firenze gets high marks from our customers. During your stay, you're just a quick walk from Spaccanapoli. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy local cuisine while dining at Palazzo Firenze
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the breakfast
  • 8 minutes by foot from Spaccanapoli and a 4-minute drive from Molo Beverello Port
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A seasonal outdoor pool, a terrace, and multilingual staff are also featured at Palazzo Firenze.

This 4-star Naples hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Palazzo Firenze - This restaurant specializes in local cuisine. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palazzo Firenze

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 30 per day (4921 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT063049C2WYLNFBCC
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 01 and close September 30.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Palazzo Firenze Hotel
Palazzo Firenze Naples
Palazzo Firenze Hotel Naples

Reviews

Palazzo Firenze Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 270 out of 515 reviews
Rating 8 - Good. 164 out of 515 reviews
Rating 6 - Okay. 44 out of 515 reviews
Rating 4 - Poor. 18 out of 515 reviews
Rating 2 - Terrible. 19 out of 515 reviews

Reviews

6/10 Okay

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but not a great area, especially at night. Room was clean and comfortable, communal areas all good. Only blight was the incredibly rude bar man at the pool bar when getting an expensive gin and tonic. Don’t bother going to that bar!
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good and pool is nice. The shower wasn't the best but the room was clean and comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Emily

Travelled with family
Liked: Staff & service
Staff were friendly and room was pretty clean. The rooftop pool and lounge area were nice. WiFi was spotty and AC was intermittent. Noise from the street was loud and constant. Breakfast was okay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Norinn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place with great staff. Nice room size and very clean. Breakfast was very good and stable. 5-7 min walking distance of the central train station and Metro. 15-20 min by bus from the airport. Very convenient. About 15 min walk from touristic areas... The area is very so so unfortunately. Would not recommend to elders (+60-yr old). But overall, it's still safe if you don't attract attention like anywhere else in Napoli :)
Stayed 9 nights in Jul 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Great hospitality, clean room, really nice balcony. Roof top bar was also great. Price was also great. Would recommend for anyone traveling to Rome.
Stayed 2 nights in May 2025

8/10 Good

Roger, Young Harris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice small hotel, with a nice small pool area on the rooftop. The rooms, including the bathroom, had ample space. The staff was helpful and professional. The air conditioning was not working as effectively as expected, although the outside temperature was very hot. Our traveling companions were completely without air conditioning the first night, however it was fixed the 2nd night.
Stayed 2 nights in Jun 2025

4/10 Poor

fernando

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place has a lot of homeless, unsafe to walk at night.
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location. Clean modern comfortable. Great breakfast nice pool area
Stayed 3 nights in Jun 2025

10/10 Excellent

Vincenzo

Travelled with group
Liked: Amenities
Very good stay
Stayed 2 nights in Jun 2025

2/10 Terrible

Tayo

Disliked: Staff & service, property conditions & facilities, room comfort
Couldn’t sleep over multiple nights thanks to noise from the busy street. Bed was also smaller than advertised
Stayed 2 nights in Jun 2025

8/10 Good

Maxwell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The actual hotel was very nice, the staff was very nice, the breakfast was decent if it’s included in your rate, I wouldn’t pay extra for it. What was annoying was having to turn in your room key (and the room safe key) when you leave the hotel, so you have to wait in line coming and going every time. The room safe was teeny tiny about a 6” cube, so couldn’t fit in our ipads or anything of that size. Finally, the area is not great. Homeless sleeping nearby, immigrants selling what looks like flea market items nightly. One night when we were coming home from Toledo we asked a military officer about the metro, which was shut down for some reason. He told us that we should take the bus and not go on foot. We wondered if it was because it was too far or not safe. There was only one night where my wife felt unsafe walking in the neighborhood but we were usually back before 10 pm.
Stayed 8 nights in May 2025

2/10 Terrible

Rodrigo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El segundo día de la estancia NO SE HIZO EL SERVICIO DE LIMPIEZA DE LA HABITACIÓN... a pesar de haber puesto el letrero de "Favor de hacer el cuarto". Cuando llegamos en la noche vemos que NO ESTÁ HECHO, bajo a recepción y el Night Manager se desentiende... dice que "ese NO es su problema, que al día siguiente lo harán"... pero no me da ninguna razón ni solución para la falta de servicio por el que pagué por adelantado y que NO RECIBIMOS. Al día siguiente hablé con el supuesto Gerente Fran.cesco, fue inutil, falto de tacto y sin discurrir ninguna solución para COMPENSAR el servicio no entregado. Demandé el reembolso del valor de ese día (noche) en el cual yo no recibí el servicio por el que pagué, y el Gerente Fran.cesco prometió hablar con Expedia (Hoteles.com) desde entonces para resolverlo y hoy que hice el check-out me dijo que no había hecho nada ni hablado con nadie, ni resuelto nada... así que por este medio me dirijo a Hoteles.com y le solicito la DEVOLUCIÓN del valor de una noche del hospedaje ya que NO RECIBÍ EL SERVICIO COMPLETO POR EL QUE PAGUÉ. Además, es una pena absoluta ver que hoteles.com NO SE ASEGURA de revisar los hoteles y las zonas donde están éstos ya que este palazzo firenze está en una de las peores zonas de Nápoles, rodeado de bandas delictivas y de grupos mafiosos vendedores de droga y artículos falsificados!! Hoteles.com no debería siquiera tener a este tipo de hoteles en su lista de ofrecimientos para nosotros los clientes, es una vergüenza!
Stayed 7 nights in May 2025

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, amenities
While we struggled with unlocking the door every night I can say that we had the best Sleeps ever
Stayed 3 nights in May 2025

10/10 Excellent

Kayce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Wai Hung

Stayed 3 nights in May 2025

10/10 Excellent

Ole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Splendid experience

Our stay was a very good experience, Nice hotel, with a very fine breakfast and a very kind staff. That means all staff.
Stayed 3 nights in May 2025

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff including the rooftop bartener we so friendly and helpful. I was able to easily walk to the hotel from the train station when I arrived. When leaving, they arranged for a taxi to the airport which I paid for at the hotel. The taxi arrived in minutes. The other 5 hotels we stayed at along the coast did not have a elevator and my son had to carry the luggage up and down the stairs. It was great to have an elevator!
Stayed 1 night in May 2025

2/10 Terrible

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay here. First class hotel perfectly located 2 minutes from Railway Station and Airport Shuttle bus; an oasis in a poor but safe area but only 5 minutes walk from Old Town. Excellent hotel in every respect.
Stayed 3 nights in May 2025

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is ok. And The personal was so friendly
Stayed 4 nights in May 2025

10/10 Excellent

Susan, Oakland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good not far from the train station
Stayed 2 nights in May 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property, clean. Good position and great staff. Would have liked tea and coffee in the rooms. But apart from that a fabulous stay.
Stayed 4 nights in Apr 2025

4/10 Poor

Eila

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hotel in challenging environment

The neighborhood was scary, restless and noisy. The traffic was running all over the night, people were noisy talking or having sex. Hotel was clean and nice, friendly staff. In room is only one chair, on the wall is only one hook for towels. Breakfast was good.
Stayed 2 nights in Apr 2025

8/10 Good

Kathleen, Toronto

Travelled with family
Liked: Cleanliness, staff & service
Lovely
Stayed 1 night in Apr 2025

10/10 Excellent

Suzanne

Liked: Amenities
Quiet room in a central area. Spacious and clean. Excellent service
Stayed 2 nights in Apr 2025