Hotel Marcel New Haven, Tapestry Collection By Hilton

4.0 star property

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Photo gallery for Hotel Marcel New Haven, Tapestry Collection By Hilton

Exterior
Restaurant
Suite, 1 King Bed, Accessible, Bathtub | Living area
Lobby
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
500 Sargent Drive, New Haven, CT, 06511
  • Place, Long Wharf Theatre
    ‪6 min walk‬
  • Place, Wooster Square
    ‪9 min walk‬
  • Place, Yale University
    ‪16 min walk‬
  • Airport, New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪6 min drive‬

Room options

Room, 1 King Bed

9.2 out of 10
Wonderful
(44 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Corner (Water View)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(19 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Double Beds (Lightwell Room)

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible (Lightwell Room)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed with Sofa bed (Water View)

10.0 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

Suite, 1 King Bed (Water View)

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Mobility Accessible, Roll In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

Deluxe Room, 2 Queen Beds (Water View)

10.0 out of 10
Exceptional
(10 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible (Water View, Roll In Shower)

8.6 out of 10
Excellent
(4 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Bathtub

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Corner (Mobility/Hearing, Bathtub)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • Sleeps 4

Deluxe Room with Two Queen Beds

  • Sleeps 4

Standard King Room

  • Sleeps 2

Corner King Room

  • Sleeps 2

Standard Room with Two Queen Beds

  • Sleeps 4

Mobility/hearing Access Corner King Room with Bathtub

  • Sleeps 2

Mobility Accessible Lightwell 2 Double Room with Roll in Shower

  • Sleeps 4

Mobility Accessible Deluxe King Room with Sofa Bed and Roll in Shower

  • Sleeps 4

Mobility Accessible Deluxe 2 Queen Room with Water View and Roll in Shower

  • Sleeps 4

King Suite with Sofa Bed and Water View

  • Sleeps 4

Similar properties

About this property

Hotel Marcel New Haven, Tapestry Collection By Hilton

Hotel with free parking, near Yale University
A restaurant, a fitness center, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Hotel Marcel New Haven, Tapestry Collection By Hilton offers 165 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 45-inch LED televisions come with satellite channels. Bathrooms include showers and hair dryers.

This New Haven hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include fans and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Marcel New Haven, Tapestry Collection By Hilton. During your stay, you're just a quick walk from Long Wharf Theatre. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the overall comfort and cleanliness
  • Just a 3-minute drive from Yale University and a few minutes from Yale-New Haven Hospital
  • Pets welcome for a fee
There's a restaurant on site. Public spaces have free WiFi. There are 8 meeting rooms available. The business-friendly Hotel Marcel New Haven, Tapestry Collection By Hilton also features a fitness center, concierge services, and dry cleaning/laundry services. Self parking is free.

This 4-star New Haven hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
BLDG - Onsite restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 10 to 25 per person
  • A restaurant

Restaurants on site

  • BLDG

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 8 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Heating (climate-controlled)
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 50 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 per person
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Marcel New Haven, Tapestry Collection By Hilton Hotel
Hotel Marcel New Haven, Tapestry Collection By Hilton New Haven

Hotel Marcel New Haven, Tapestry Collection By Hilton Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 691 out of 872 reviews
Rating 8 - Good. 106 out of 872 reviews
Rating 6 - Okay. 35 out of 872 reviews
Rating 4 - Poor. 18 out of 872 reviews
Rating 2 - Terrible. 22 out of 872 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Shamecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only there for one night so my review will be based off of that. The hotel itself is nice, clean, with a restaurant/bar (that I didn’t dine at so unfortunately no review on that). Check-In There was a guest checking in before me. He was offered bottled water by the young lady checking him in which I thought was a nice little touch. Then it was my turn to check in. I was greeted, but Unfortunately I was not offered water-which left me with so many questions….issue #1. Room I get to my room-thirsty lol- which again-clean, air conditioned, etc. And then I quickly learned that everything is ran by one of those electronic Bluetooth key pad thingys…the lights, the air, the curtains…everything except the tv. Long story short-I couldn’t get the lights to turn back off after I accidentally turned them on, nor could I get the temperature to change. I kept tapping and clicking and so on, but nothing worked. After about 15 seconds the system rebooted itself, came back on…and still didn’t work. Bring back the light switches & manual thermostats pls! Issue #2. The shower The shower door doesn’t slide to open and close. It opens and shuts like a regular door. Here’s the problem-it opened INTO the shower. So you turn the water on, but you’re definitely going to get about 2.5 seconds of water on the floor trying to close the door. All in all, I came to get a good nights rest and I did, so nothing to complain about there!
Stayed 1 night in Sep 2025

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, and the water view was beautiful in the morning. The staff we encountered were so nice and willing to help. My husband and I will be visiting again!
Stayed 1 night in Sep 2025

6/10 Okay

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and amenities. Great other than an unusually inefficient check-in process with a single overworked clerk who was dealing with a line of folks and a couple of customer phone calls simultaneously.
Stayed 1 night in Sep 2025

10/10 Excellent

Kent, Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t find enough great words to describe this hotel. The room was spacious with selectable mood lighting. It has electric shades with several levels of light from the windows. Our room has a water view. The room is so pretty, cozy and clean. The bathroom has lovely modern decor.
Stayed 1 night in Sep 2025

10/10 Excellent

priscilla

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our second trip to Hotel, Marcel, and once again took our small dog. The hotel again exceeded our expectations for comfort, convenience, great dining, and friendly staff. I really like that. I can have coffee early in the morning or a drink late at night. The bar and the restaurant are very good with many healthy food options.
Stayed 2 nights in Aug 2025

10/10 Excellent

Chuck

Stayed 1 night in Sep 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were all very friendly and personable. Food was good and there are walkable alternative dining options. Room was sleek and modern
Stayed 1 night in Sep 2025

10/10 Excellent

Praveen, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in iconic design building. Super spacious.
Stayed 1 night in Sep 2025

10/10 Excellent

Horacio

Stayed 1 night in Aug 2025

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. Free parking was a plus, i really liked the water machine they had, with a cold/sparkling option. We went to happy hour at the bar and the service was excellent.
Stayed 2 nights in Sep 2025

2/10 Terrible

stephanie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Most depressing location ever and it felt like a motel.
Stayed 1 night in Sep 2025

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very close to 91 & 95. Easy & free parking. Wonderful front desk. The building is very interesting and worth staying for that alone. Much is electric in the room and hard to navigate. The blinds are hard to adjust with the control at the door, not near the blinds. The lights in the bathroom go on when you walk by -- even at night when you might not want them to do that. Hard to adjust the bathroom lights to be bright enough for make up, no close up mirror. The mattress, pillows & sheets all were excellent. Fill your own decanter of water by the elevators. Coffee was tea-bag style, but tasted very good. Interesting experience.
Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, updated room with great shower and amenities. Comfortable bed. Quiet.
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hidden gem and great customer service. Very clean too
Stayed 1 night in Aug 2025

10/10 Excellent

Shandalise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Hotel Marcel are top tier professionals. From the concierges, security (George), and the food and beverage manager Daniella (who is a superstar), you’ll be sure to bump into kind, empathetic, and hardworking staff.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, nothing in the way of a neighborhood, but to break up a trip it's perfect.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Inside is fabulous in all ways! Outside hotel not pretty but would stay again due to comfort, amenities, cleanliness and customer service was above and beyond!
Stayed 1 night in Aug 2025

10/10 Excellent

Lawrence

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room
Stayed 1 night in May 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and unique hotel. Would love to stay here again!
Stayed 1 night in Jul 2025

10/10 Excellent

seong jin

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t eat the food

The breakfast was terrible. Everything else was excellent!
Stayed 1 night in Aug 2025

8/10 Good

Richard Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly
Stayed 1 night in Jul 2025