2/10 Terrible
Ha
Travelled with family and small children
16 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we walked in the property, it is dark and dirty. I got a room on 2nd floor and the elevator didn't work. I had to use the stair. While we walked up the stair the carpet from the stair to the hall way were disgusting. It was dirty and stinky. The setup of the hotel is definitely not La Quinta Hotel. All the rooms are outdoor. Like a motel. When we walked in the room. The room was dark, stinky. The bathroom was small and had so much water on the floor. We walked out that room right the way. We went down to the front desk. The first thing they asked me was "was anyone in there?" (Red flag). We explained the problem to them. They agreed to check us out. They said they couldn't refund us bcz we booked through Expedia. They said we have to contact Expedia. Then Expedia will call them to confirm that we check out. They refused to give us any receipt or any proof of us checked out. After we contacted Expedia regarding to the refund. The hotel told Expedia that we changed our mind bcz the room was small not due to the poor service. They refused to refund back to us. Expedia also didn't help to refund even though we booked through them. Overall, i do not recommend to booked through Expedia and you should stay away from this Hotel. My hold experience was horrible.
Ha
Stayed 2 nights in Mar 2025
