Sheraton New Orleans Hotel

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Dates

February 2026

March 2026

32-inch LCD TV with cable channels, TV, pay films

Premium bedding, down duvets, pillow-top beds, in-room safe

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool
Pet-friendly
Free Wi-Fi
Air-conditioning

Explore the area

500 Canal St, New Orleans, LA, 70130

Place, Canal Street
‪1 min walk‬
Place, Bourbon Street
‪3 min walk‬
Place, Caesars New Orleans Casino
‪7 min walk‬
Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
‪20 min drive‬

Room options

Traditional Room, 1 King Bed

Wonderful

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Traditional Room, 2 Double Beds

Excellent

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, City View

Wonderful

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, City View

Excellent

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Club Room, 1 King Bed

Very good

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Club Room, 2 Double Beds

Very good

City view
32 sq m
Sleeps 4
2 Double Beds

Executive Suite, 1 King Bed with Sofa bed

Exceptional

City view
39 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed

City view
39 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Club Suite, 1 Bedroom

City view
62 sq m
1 bedroom
Sleeps 3
1 Double Bed

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Traditional Room, 2 Double Beds (Hearing Accessible)

Good

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Wonderful

City view
32 sq m
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Exceptional

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Traditional Room, 1 King Bed (Hearing Accessible)

Very good

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Exceptional

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Exceptional

City view
32 sq m
Sleeps 4
2 Double Beds

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Exceptional

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Wonderful

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

City view
32 sq m
Sleeps 3
1 King Bed

Similar properties

Pool
Free Wi-Fi
Restaurant
Air-conditioning

includes taxes & fees

8 Mar - 9 Mar

About this property

Sheraton New Orleans Hotel

Hotel with an outdoor pool, steps from Canal Street

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking. Housekeeping is available on request.

Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

In-room wired and wireless Internet access (WiFi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Sheraton New Orleans Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Canal Street. You'll find features like free WiFi in public areas, plus an outdoor pool and a restaurant.

Free WiFi in some public areas
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Full breakfast served daily for a fee
WiFi and wired Internet for a fee
Valet parking available for a fee
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym
Guests have great things to say about the helpful staff and the location
Steps from Canal Street and 4 minutes by foot from Bourbon Street
Dogs welcome for a fee (restrictions apply)

Sheraton New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 60 meeting rooms, and limo/town car service. Event space at this hotel measures 105996 square feet (9847 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sheraton New Orleans Hotel. For a fee, parking is available.

This 4-star New Orleans hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Roux Bistro - This bistro serves breakfast and lunch.

Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Room service (during limited hours) is available.

Property amenities

Internet

Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Limo/town car service
Valet parking on site (USD 62.15 per night; includes in/out privileges)
Limited on-site valet parking
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Restaurants on site

Pelican Bar
Roux Bistro
Starbucks Coffee

Things to do

24-hour gym
Outdoor pool
Shopping
TV in common areas

Family friendly

In-room cot
Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

105,996 square feet of conference space
60 meeting rooms
Business centre
Computer station

Outdoors

Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Height-adjustable showerhead
Lever door handles
Lift
Low-height door lock
Low-height view port in door
Transfer shower
Valet for wheelchair-equipped vehicles
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

1 building
100% renewable energy
49 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1982
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Down comforter
Free cot
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

32-inch LCD TV with premium cable channels
Pay films

Food and drink

Coffee/tea maker
Free bottled water
Limited room service

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: USD 75 per accommodation, per stay
Only dogs are allowed
Maximum 1 (weight limit: 88 lbs per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Destination fee: USD 28.75 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 24 per person
Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
Fee for in-room wired internet: USD 16.95 per day (rates may vary)
Valet parking fee: USD 62.15 per night (in/out privileges)
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Orleans Sheraton

Hotel Sheraton New Orleans

New Orleans Hotel Sheraton

New Orleans Sheraton

New Orleans Sheraton Hotel

Sheraton Hotel New Orleans

Sheraton New Orleans

Sheraton New Orleans Hotel

Sheraton New Orleans Hotel New Orleans

Sheraton Orleans Hotel Orleans

Sheraton New Orleans Hotel Hotel

Sheraton New Orleans Hotel New Orleans

Sheraton New Orleans Hotel Hotel New Orleans

Sheraton New Orleans Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Victor

Travelled with partner

10 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was good, front desk person was very nice and quick.

Stayed 1 night in Oct 2025

10/10 Excellent

Julio

Travelled with family

8 Nov 2025

Liked: Cleanliness, staff & service, amenities

From the valet to the bell hops to the front desk to the maids to the bar / restaurant staff to the room service EVERYONE was top flight! All so friendly, caring and professional! They made our stay unbelievable and so special! We cannot wait to go back!

Stayed 4 nights in Oct 2025

10/10 Excellent

April

8 Nov 2025

Everyone was very courteous and kind. Will defin

Stayed 4 nights in Oct 2025

10/10 Excellent

Chris

7 Nov 2025

Stayed 2 nights in Oct 2025

10/10 Excellent

Nora

Travelled with group

6 Nov 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 4 nights in Oct 2025

10/10 Excellent

Michael

6 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very courteous and helpful. The room was clean and spacious, and the view was beautiful. Will be staying here again!

Stayed 3 nights in Oct 2025

10/10 Excellent

Delarese

Travelled with family

6 Nov 2025

Liked: Cleanliness, staff & service, amenities

Yes

Stayed 1 night in Oct 2025

8/10 Good

Anthony

Travelled with group

6 Nov 2025

Liked: Cleanliness

The hotel was good except for all the extra charges you weren't warned about. And the account statement at the end was sooo confusing. They deducted more from my bank account than what was stated was the deduction ion the settlement statement.

Stayed 4 nights in Oct 2025

6/10 Okay

Wenona

Business traveller

5 Nov 2025

Liked: Cleanliness

The hotel room I was in was old/outdated. The shower head came off during my shower. They did fix this promptly. The last night my key would not work and I had to go down to the desk twice to get new keys. Neither worked and they had to have security come up to let me into my room. I stood in the hall for some time before anyone came to help. My room was also not cleaned the last day but I was too tired to call and ask for housekeeping to come up after the fact.

Stayed 3 nights in Nov 2025

6/10 Okay

Dana Rene Skvarek

Travelled with partner

5 Nov 2025

Disliked: Cleanliness

It's part of the Marriott/Bonvoy family, but this is far from the Marriott. The service is noticeably lesser, or maybe it's just the color of my skin? I'm not kidding. Black guests were met with smiles and greetings while my wife and I got "what do you want?" I've experienced this in exactly two places; Japan, and this week in New Orleans. That aside, the hotel wasn't very "clean" feeling. There's layers of dust on the lobby chairs. There's BADLY peeling wallpaper around the elevators and some rooms (on the 14th floor where we stated). There's rust in the shower/tub combo. We stayed Friday-Monday, and saw housekeeping at 830am on Saturday when we didn't need anything, then never again. We left the hotel early Sunday to explore and returned around 1630 to find our room untouched. Trash and all. We dined in the Pelican Bar twice, the shrimp po'boy was excellent, and the chocolate cake was delicious too. Hats off to them, I have nothing but praise for the people working that room. We got room service once, 2x breakfast sandwiches that were little more than a hamburger bun, one fried egg, the smallest piece of avocado on Earth, and soggy bacon. a far far cry from what was pictured on the room service website. We also had breakfast in the Roux one morning. The bacon looked and tasted like it was cooked yesterday, refrigerated, and put under a heating lamp. Seriously the cold congealed fat was so unappetizing neither me nor my wife could finish it. Overall, not impressed.

Stayed 3 nights in Oct 2025

10/10 Excellent

Emily

5 Nov 2025

Staff was amazing, celebrated my sister’s birthday in New Orleans and they went the extra mile to make sure it was special. Outstanding hotel!

Stayed 5 nights in Oct 2025

10/10 Excellent

Velva B

4 Nov 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

irvin

4 Nov 2025

Liked: Cleanliness, staff & service, amenities

Friendly staff, location

Stayed 1 night in Aug 2025

8/10 Good

Sara

4 Nov 2025

Stayed 4 nights in Oct 2025

8/10 Good

Doug

Travelled with partner

4 Nov 2025

Liked: Cleanliness

Enjoyed the property with one exception. The light fixtures in the bathroom were rusted due to the the steam from shower. You would think housekeeping would have put in a work order to replace.

Stayed 2 nights in Oct 2025

8/10 Good

Christine

4 Nov 2025

Stayed 2 nights in Nov 2025

10/10 Excellent

Linda

Travelled with family

4 Nov 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good was always delicious (hot items could be hotter) but excellent service and always spotlessly clean

Stayed 4 nights in Oct 2025

8/10 Good

Sue

Travelled with family

4 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was very helpful!

Stayed 6 nights in Oct 2025

8/10 Good

Nancy

3 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Did not like charge for wifi and hidden fee of 25. Day!

Stayed 4 nights in Oct 2025

8/10 Good

Ronald

3 Nov 2025

Liked: Cleanliness, property conditions & facilities

Cool

Stayed 3 nights in Oct 2025

10/10 Excellent

Shereena

3 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was great! Staff was great! Loved the vibes in the lobby. Clean, efficient check in for bags. Great food and cocktails

Stayed 3 nights in Oct 2025

2/10 Terrible

Philip, Oxford

3 Nov 2025

Liked: Cleanliness

No light in the shower

Stayed 2 nights in Nov 2025

10/10 Excellent

Edward

3 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Within walking distance to everything

Stayed 2 nights in Nov 2025

4/10 Poor

Bethany

Travelled with family

3 Nov 2025

Disliked: Cleanliness, amenities

The carpet is very dirty. The double beds are very small. 2 average dized people cannot sleep in the bed comfortably. I was not explained about the "Destination fee" when I was being charged for it. I did not learn about how the fee worked until I checked out. The guy Terrell checked me in. I feel scammed.For the price of the room, it was not a great experience. I will not be back.

Stayed 1 night in Nov 2025

8/10 Good

Susan Marie

Travelled with group

3 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very freindly staff.

Stayed 5 nights in Oct 2025

Sheraton New Orleans Hotel

Choose dates to view prices

Photo gallery for Sheraton New Orleans Hotel

Reviews

Popular amenities

Explore the area

Room options

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Traditional Room, 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

View all photos for Deluxe Room, 2 Double Beds, City View

Deluxe Room, 2 Double Beds, City View

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

Traditional Room, 2 Double Beds (Hearing Accessible)

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Traditional Room, 1 King Bed (Hearing Accessible)

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Similar properties

New Orleans Marriott

About this property

Sheraton New Orleans Hotel

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know