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Sheraton New Orleans Hotel

4.0 star property

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Photo gallery for Sheraton New Orleans Hotel

Serves lunch and dinner
Outdoor pool
1 bedroom, premium bedding, down duvets, pillow-top beds
View from property
Club Suite, 1 Bedroom

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
500 Canal St, New Orleans, LA, 70130
  • Canal Street
    ‪1 min walk‬
  • Bourbon Street
    ‪3 min walk‬
  • Caesars New Orleans Casino
    ‪7 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(103 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed

8.0 out of 10
Very good
(10 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(22 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(52 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(86 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Double Beds (Hearing Accessible)

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

  • 62 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Living room

Executive Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Club Room, 2 Double Beds

8.4 out of 10
Very good
(9 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception

New Orleans Marriott

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1638)
The price is €309
for 1 room
includes taxes & fees
5 Jul - 6 Jul
New Orleans Marriott

About this property

Sheraton New Orleans Hotel

Hotel with an outdoor pool, steps from Canal Street
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Sheraton New Orleans Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Canal Street. You'll find features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Canal Street and 4 minutes by foot from Bourbon Street
  • Dogs welcome for a fee (restrictions apply)
Sheraton New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 60 meeting rooms, and limo/town car service. Event space at this hotel measures 105996 square feet (9847 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sheraton New Orleans Hotel. For a fee, parking is available.

This 4-star New Orleans hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.
Roux Bistro - This bistro serves breakfast and lunch.
Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 42 per night)
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 105,996 square feet of conference space
  • 60 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 49 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 88 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.75 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 42 per night
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Sheraton New Orleans Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 746 out of 1196 reviews
Rating 8 - Good. 245 out of 1196 reviews
Rating 6 - Okay. 94 out of 1196 reviews
Rating 4 - Poor. 68 out of 1196 reviews
Rating 2 - Terrible. 43 out of 1196 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Contavious

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 1 night in Mar 2025

10/10 Excellent

marisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property
Stayed 1 night in Mar 2025

8/10 Good

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2025

8/10 Good

Duane

Stayed 2 nights in Mar 2025

8/10 Good

Esmeralda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Alex

Stayed 3 nights in Mar 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Hubert

Liked: Amenities
Great
Stayed 5 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Sydney

Stayed 4 nights in Mar 2025

10/10 Excellent

Dimitricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the city and river view rooms. The rooms and bathrooms were very clean. The beds that were very comfortable.
Stayed 2 nights in Mar 2025

4/10 Poor

Jessica

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Mar 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Great location. We would return.
Stayed 1 night in Mar 2025

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and very convenient to all things.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

2/10 Terrible

TeKyesha

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
I was assigned a room that had not been cleaned. However, I was appreciative of Denesha/Deleyah (sp.) who gave me a new room and access to the club for complimentary breakfast and evening cocktails. There was something wrong with the door/key system. I spent a great deal of time locked out of my room, waiting to get rekeyed keys, or waiting for someone to come let me in my room. It was a huge inconvenience.
Stayed 1 night in Mar 2025

10/10 Excellent

Janett

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Shila

Travelled with family, Travelled with pets
The club level rooms were great and made everything very easy. The staff in the hotel are fantastic.
Stayed 5 nights in Mar 2025

8/10 Good

keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fff
Stayed 5 nights in Mar 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP balcony with all you can eat and drink for Mardi Gras parades was a nice touch
Stayed 4 nights in Mar 2025

4/10 Poor

Joshua

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Feb 2025

4/10 Poor

Angel

Travelled with family, Travelled with partner
Disliked: Staff & service
In a good location but everything is an up charge and the staff wasn’t the best. Got additional charges not sure for what they said they would refund me, just checked out but waiting on the refund.
Stayed 7 nights in Feb 2025

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay at the Sheraton during Mardi Gras was exceptional...service from the staff, location, comfortable bed, cleanliness of room, etc. We will definitely stay here again.
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveller

Disliked: Staff & service

not staying here again

Check-in neglected to alert me about extra local stay charges and incorrectly told me I’d get daily credits to use at all 3 dining options onsite. Tub drained very slowly after shower. In-room coffee maker blew outlet circuit breaker constantly. My “privacy please” door hanger disappeared and they never bothered to put another one in my room for my use. Sheraton booked me next to extremely noisy neighbors who I could tell were traveling with another room who should have had the door-adjoining room assigned to them so they weren’t constantly yelling in the hallway for someone to open the door at all hours of the day and night.
Stayed 4 nights in Mar 2025