2/10 Terrible
Ross
Travelled with family
28 Apr 2025
Disliked: Cleanliness, amenities, property conditions & facilities
This stay represents a significantly substandard experience, deviating considerably from the property booked. Upon arrival at the scheduled check-in time, there was a complete lack of communication from the host. The property listed in the booking was confirmed on-site to be under construction and not utilized for VRBO rentals.
After proactively contacting the host, an alternate address was provided. However, the condition of this substitute accommodation was unacceptable. Despite a mandatory cleaning fee included in the booking, the property was demonstrably unclean, with evidence of unlaundered bedding and a lack of basic cleaning. While the host did provide clean linens, the responsibility of changing the bedding fell to the guest after a long journey and without prior notification of the change in venue. Furthermore, the security of the property was compromised by a poorly functioning door lock.
The significant discrepancy between the booked and provided accommodations, the absence of proactive communication regarding the change, and the unacceptable condition of the alternate property necessitate a formal complaint and a request for appropriate resolution.


Ross
Stayed 2 nights in Apr 2025