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Citadines Connect Fifth Avenue New York

3.5 star property

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Photo gallery for Citadines Connect Fifth Avenue New York

Exterior
Property entrance
Property entrance
Reception
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
15 West 45th Street, New York, NY, 10036
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪27 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds

Premier Room with Two Double Beds

8.0 out of 10
Very good
(137 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(142 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.2 out of 10
Very good
(10 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier King Room

  • Sleeps 2

View all photos for Premier Two Double Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier Two Double Room

  • Sleeps 4

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, in-room safe

Standard Room

  • Sleeps 2

View all photos for Accessible Premier King Room

Bathroom

Accessible Premier King Room

  • Sleeps 2

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Exterior
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  • Free Wi-Fi
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  • Air-conditioning
3.7 out of 5, Good, 7,352 reviews
The price is €178
includes taxes & fees
19 Apr - 20 Apr
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About this property

Citadines Connect Fifth Avenue New York

A 24-hour business center, a business center, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Weekly housekeeping is available.
Citadines Connect Fifth Avenue New York offers 124 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
The sightseeing around Citadines Connect Fifth Avenue New York gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a 24-hour business center and dry cleaning service.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the clean accommodations
  • Just a 3-minute walk from 5th Avenue and 5 minutes by foot from Rockefeller Center
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a 24-hour business center on site. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Fifth Avenue New York.

This 3.5-star New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.69 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 881 out of 1880 reviews
Rating 8 - Good. 465 out of 1880 reviews
Rating 6 - Okay. 278 out of 1880 reviews
Rating 4 - Poor. 111 out of 1880 reviews
Rating 2 - Terrible. 145 out of 1880 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Dhafnas

Disliked: Amenities
had terrible elevator, everytime we waited 15 min.
Stayed 2 nights in Dec 2025

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Yes
Stayed 4 nights in Dec 2025

4/10 Poor

Helen

Disliked: Cleanliness
Room wasn’t cleaned or bed made throughout the stay though fresh towels did arrive daily. Walls are paper thin and you’re able to hear every word spoken in both neighbouring rooms and the hallway whilst people wait for the elevator. One of the two elevators was out of use for 3 of the days I stayed leading to waits of up to 15 minutes
Stayed 6 nights in Dec 2025

8/10 Good

Jose

Stayed 1 night in Dec 2025

10/10 Excellent

Hongbing

Stayed 1 night in Dec 2025

10/10 Excellent

Zejian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Dec 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here!
Stayed 4 nights in Dec 2025

2/10 Terrible

Eladio

Travelled with family
Room was disgusting dirty no water pressure room smelled like smoke mosquitoes, etc. inside. Horrible don’t come
Stayed 1 night in Dec 2025

2/10 Terrible

Larry

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My stay at this hotel was a bad experience Firstly the only one elevator was working in a lengthy wait to get to our rooms, we waited approximately 45 mins. Then the room I was given was only prepared for two guests when I paid for 3. It had only two towels and slippers. Then the window shades were dusty.
Stayed 1 night in Dec 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay, in a beautiful New York, close to everything
Stayed 2 nights in Nov 2025

6/10 Okay

Carlie

Stayed 1 night in Dec 2025

2/10 Terrible

MUSTAFA

Stayed 1 night in Dec 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was perfect for walking to anything midtown!
Stayed 2 nights in Dec 2025

6/10 Okay

felicity

Disliked: Cleanliness, amenities, property conditions & facilities
Staff are seriously lacking in customer service and general pleasantness. Hotel lobby, elevators and hallways were always dirty. Elevators had liquids on the floor multiple times.
Stayed 3 nights in Dec 2025

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 4 nights in Dec 2025

6/10 Okay

Kerry

Liked: Cleanliness
Disliked: Staff & service
It was fine
Stayed 1 night in Dec 2025

6/10 Okay

Cecille

Stayed 3 nights in Dec 2025

10/10 Excellent

Tekara

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was actually cleaner than any hotel i’ve ever stayed at. I also liked the fact that although we were there early, we still were able to get into our room earlier than we thought. The rooms are tiny but honestly everything else makes up for that.
Stayed 2 nights in Dec 2025

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Bed comfortable. It’s very basic and for just sleeping it’s great. Windows could be better. Could hear the street like they were open when the were closed.
Stayed 4 nights in Dec 2025

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay! Clean room, nice staff, location was great! Everything we wanted to do in short period of time was close. Perfect weekend!
Stayed 2 nights in Dec 2025

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, location, location
Stayed 5 nights in Dec 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was small, but very clean. Plenty of hot water in the walk in shower. Sack breakfast was enough to start our day! Location can't be beat for sightseeing! Lots of restaurants within a short walk.
Stayed 2 nights in Dec 2025

2/10 Terrible

Jennifer

Stayed 2 nights in Dec 2025

6/10 Okay

Joshua

Travelled with family
Disliked: Amenities, property conditions & facilities
We arrived to the city early and were able to drop our bags off until later in the day when are room was ready. To start there was a 40-minute delay from the posted check in time for no seeming reason.Upon entering our room we discovered the room didn't have a TV remote. Then we tried calling the from desk from the phone that we would find out didn't work either. After having to go to the front desk and explain all this sometime later a maintenance man came to fix these issues. Then the next day we wanted to ice down some drinks we had and checked with the front desk where the ice machine was only for the to tell us it was out of service. I would say the positive of this property is location for the price its walkable to the popular site of NYC. They definitely have some things they can work on but if you a budget traveler it will get the job done.
Stayed 2 nights in Dec 2025

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel. Happy with the stay
Stayed 3 nights in Dec 2025