See all properties

DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
Reception
Room, Non Smoking (Non-smoking) | View from room
Penthouse, 1 King Bed, Non Smoking, Balcony
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
128 West 29th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪28 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Two Double Room

  • Sleeps 4

View all photos for High Floor Two Double Room with Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout curtains

High Floor Two Double Room with Empire State Building View

  • Sleeps 4

View all photos for High Floor King Room with Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout curtains

High Floor King Room with Empire State Building View

  • Sleeps 2

View all photos for Mobility Accessible Queen Room with Shower

Bathroom

Mobility Accessible Queen Room with Shower

  • Sleeps 2

King Suite

  • Sleeps 4

View all photos for Penthouse

Hypo-allergenic bedding, in-room safe, blackout curtains

Penthouse

  • Sleeps 2

View all photos for Standard King - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard King - Non Smoking

8.6 out of 10
Excellent
(159 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Double Beds - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard 2 Double Beds - Non Smoking

8.0 out of 10
Very good
(106 reviews)
  • Sleeps 4
  • 2 Double Beds

2 Double Beds Accessible Room-Nonsmoking

  • Sleeps 4

View all photos for King - Empire State Building View No Smk

Hypo-allergenic bedding, in-room safe, blackout curtains

King - Empire State Building View No Smk

8.4 out of 10
Very good
(36 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout curtains

2 Double Beds Empire State Building View

8.4 out of 10
Very good
(25 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Restaurant
Hilton Garden Inn New York/Manhattan-Chelsea
Manhattan
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
4.0 out of 5, Very good, 3,205 reviews
The price is €140
includes taxes & fees
12 Apr - 13 Apr
Hilton Garden Inn New York/Manhattan-Chelsea

About this property

DoubleTree by Hilton Hotel New York City - Chelsea

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, concierge services, and dry cleaning.
DoubleTree by Hilton Hotel New York City - Chelsea offers 236 air-conditioned accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the sightseeing around DoubleTree by Hilton Hotel New York City - Chelsea. During your stay, you're just a quick walk from Madison Square Garden. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service.

WiFi is free in public spaces. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel New York City - Chelsea.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.
DoubleTree by Hilton Hotel New York City - Chelsea has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 50 per day)
  • Limo/town car service
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 27 floors
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1125 out of 2426 reviews
Rating 8 - Good. 635 out of 2426 reviews
Rating 6 - Okay. 400 out of 2426 reviews
Rating 4 - Poor. 142 out of 2426 reviews
Rating 2 - Terrible. 124 out of 2426 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Heather

Liked: Cleanliness
Room and bathrooms much smaller than expected, Hotel staff/house keepers use same elevators as guests and elevators were slow and always full.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
The location was perfect! Not too close to time square but close enough and walking distance to everything. Plus, if you learn the train system you can go anywhere in New York. Our room was small but our views were fantastic!
Stayed 2 nights in Dec 2025

10/10 Excellent

Ean

Stayed 1 night in Dec 2025

2/10 Terrible

Christine

Stayed 2 nights in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Basic but clean and tidy rooms. Best bit was the location, fantastic x
Stayed 5 nights in Dec 2025

2/10 Terrible

Karthik Venkatesh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you’re travelling from the UK and are familiar with the usual DoubleTree standards, this branch will come as a real shock. I understand the building is old (as many in New York are), but the level of maintenance is far below what you’d expect, and frankly Hilton would be better off without this property in its portfolio. The carpets at the entrance are dirty, the staff are not welcoming, and there’s an overall attitude as if guests should be grateful to be there. The lifts are old, slow, and have an odd smell. With only two lifts serving 26 floors, expect a 20‑minute wait every morning during peak times. Breakfast is another major issue. It’s a seated service, but the dining area only accommodates 42 people—completely inadequate for a 26‑floor hotel. Every morning, guests were visibly frustrated while waiting far too long to be seated. The entire process, from waiting to ordering to receiving food, takes 60–90 minutes. It’s poor planning, and the staff don’t seem concerned. My room also had a strong, unpleasant smell. When I raised this with reception and mentioned that this wasn’t the standard I was used to from DoubleTree in London, the response was, “Well, this is not London, this is America.” That was enough for me—I checked out a day early. I’m disappointed that Expedia recommended this hotel despite having my travel history. There was no support from them either; I submitted feedback through the app and received no response from customer service. Be cautious…..
Stayed 6 nights in Dec 2025

10/10 Excellent

Shane

Liked: Cleanliness, amenities, property conditions & facilities
Yes very pleasant! Big up Martha, Romani and Samantha
Stayed 3 nights in Dec 2025

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay and great staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Jorge

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes, all personel was very friendly respcful and Helpful, kudos to Samantha make s me fell like a VIP
Stayed 3 nights in Dec 2025

8/10 Good

Patricia

Stayed 2 nights in Dec 2025

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly. Room clean (but small). Only complaint is how busy the elevators can get and long wait times for them. Overall had a very nice stay though and would stay here again!
Stayed 2 nights in Dec 2025

6/10 Okay

Alex, San Diego

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at the front desk was not friendly. They were not rude but certainly did not feel welcoming, or smiled, or said “hello”. It was purely transactional. Also the bathroom sink was tiny. Like small smalll. It was awful. Doable but awful for that kind of nightly rate.
Stayed 3 nights in Dec 2025

8/10 Good

Juan L.

Liked: Cleanliness, property conditions & facilities
The room was great. However , The elevator shortage causes long waits to and from lobby to your room.
Stayed 2 nights in Dec 2025

8/10 Good

Irving

Stayed 3 nights in Dec 2025

2/10 Terrible

Thanh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin process is a slog. Very inefficient. Staff gave wrong address for parking, I called concierge for right address. Same person didnt bother to confirm with upper management for proper address. I ended up wasting time and money parking 8mins away at another lot. Later i talked to another concierge and he gave me the right address. Room is a disaster, toliet didnt work properly, shower runs cold or very hot. Room is tiny definitely not kids friendly room as theres really no space to open a luggage except at the front door entrance and bathroom, blocking pathway everytime it needed to be opened. Didnt offer to transfer to another room with such horrid living conditions. There was also a dead bug on bed sheet we requested for them to change. Never did. Toilet never fixed. Overpriced for a tiny bedroom that's falling apart. It should be only be a 2 star rate hotel at most . Luggage that gets checked in only gets stored in their back room. Theres no services for them bringing it up for you. Making it pointless to checkin luggage. Place needs a proper maintenance and staff retrained.
Stayed 2 nights in Dec 2025

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable hotel nestled in the city. Only downside is the elevator situation, but it’s NYC things are busy everywhere.
Stayed 3 nights in Dec 2025

8/10 Good

Joshua

Stayed 2 nights in Dec 2025

8/10 Good

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly, and helpful staff.
Stayed 7 nights in Dec 2025

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, and service is excellent
Stayed 7 nights in Dec 2025

6/10 Okay

Dixit

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It was ok, but the room had a weird smell. Wouldn’t stay again, rather stay at the courtyard marriot one street above, a lot cleaner and way more space
Stayed 2 nights in Dec 2025

8/10 Good

Nikita

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was a great stay, amazing location, had a beautiful view of the empire state building, and staff were helpful as can be, with any issues. Bit hard to get a lift down in mornings, especially around check out time, so id advise anyone staying, to avoid at those times (especially if youre higher up), but apart from that, this place is a brilliant place to sta! If i come back, it will be here
Stayed 3 nights in Dec 2025

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was easy, staff were polite, room was clean, though like most NY hotel roooms- tiny. Good location. We only stayed as a stopover so cannot comment on the rest of the facilities.
Stayed 1 night in Dec 2025

2/10 Terrible

Sameed

got my whole reservation wrong poor expedia got at the hotel and found out at the end they gave me a single room for 6k when i booked for a group of 4 cancelled everything need a full refund
Stayed 3 nights in Dec 2025

10/10 Excellent

Jasmine

Stayed 2 nights in Dec 2025