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3.8 out of 5

"Room was in good condition. Most of the front desk workers were very nice. Cookies was great. Elevator didn't work for 3 days during our stay, our ro ... " More

By a verified traveller on Fri 24 Mar 2023

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Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€130* Per night/room 7 Apr - 8 Apr

Penthouse, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard King - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard 2 Double Beds - Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at DoubleTree by Hilton Hotel New York City - Chelsea. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Pets welcome for a fee (restrictions apply)

DoubleTree by Hilton Hotel New York City - Chelsea ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel New York City - Chelsea

Everyone (1) Couples (1) Family (2)
5 out of 5
Room was in good condition. Most of the front desk workers were very nice. Cookies was great. Elevator didn't work for 3 days during our stay, our room was on 22nd floor.

Posted by on 24 Mar 2023

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Comment from Hotel Management

31 Mar 2023 by CHRIS

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Easy check in, check out. Friendly, helpful staff. Room on the small side for a 6 night break. No room for suitcases. Good area with easy transport links to enjoy Manhattan.

Posted by , from Shrewsbury on 3 Mar 2020

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Comment from Hotel Management

28 Feb 2023 by Chris

Thanks for staying with us. We appreciate your feedback

3 out of 5
Das Zimmer war sehr klein & man hatte kaum Platz um die Koffer zu öffnen (3x Koffer) die Armaturen im Badezimmer fallen fast ab

Posted by on 14 Oct 2023

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Comment from Hotel Management

15 Oct 2023 by k

Thank you for staying with us. We appreciate your feedback. We apologize for any inconvenience you faced during your time here.

3 out of 5
- Es war nicht sauber, wir müssten fast täglich um Reinigung bitten da jedes mal was nicht sauber gemacht worden war (Bad/Boden ect. ) - Lage ist super 20min zu Fuss zum Timesquare

Posted by on 21 Apr 2023

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Comment from Hotel Management

23 Apr 2023 by K

THANK YOU FOR STAYING WITH US, WE APPRECIATE YOUR FEEDBACK.

4 out of 5

Posted by on 19 Feb 2020

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Comment from Hotel Management

28 Feb 2023 by Chris

Please accept our sincerest Apologies for any inconvenience you may have encountered during your stay.

About the DoubleTree by Hilton New York City - Chelsea

Location 128 West 29th Street, New York, NY 10001

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and limo/town car service. WiFi is free in public spaces. A 24-hour fitness centre, vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel New York City - Chelsea. This 4-star New York hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • 27 levels
  • Built in 2008
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: New York W 32nd St. Station (0.8 km / 0.5 mi)
  • Metro station: 28 St. Station (7th Av.) (0.3 km / 0.2 mi)

Room Amenities

DoubleTree by Hilton Hotel New York City - Chelsea offers 236 air-conditioned accommodations with laptop-compatible safes and a safe. Fridges and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers. This New York hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Additionally, rooms include an iron/ironing board and blackout curtains. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

DoubleTree by Hilton Hotel New York City - Chelsea has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a first aid kit and window guards in all accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is not currently implementing any guest safety measures
  • Staffed front desk
  • Children stay free - maximum age 17
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 18 to 25 for adults and from USD 18 to 25 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel New York City Chelsea
  • DoubleTree Hilton New York City Chelsea
  • DoubleTree New York City Chelsea
  • Hilton New York City Chelsea
  • DoubleTree Hilton New York City Chelsea Hotel
  • DoubleTree by Hilton New York City Chelsea
  • DoubleTree by Hilton New York City Chelsea
  • DoubleTree by Hilton Hotel New York City Chelsea
  • DoubleTree by Hilton Hotel New York City - Chelsea Hotel
  • DoubleTree by Hilton Hotel New York City - Chelsea New York

You should know

  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.