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DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
Penthouse, 1 King Bed, Non Smoking, Balcony
Bar (on property)
Reception
Room, Non Smoking (Non-smoking) | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
128 West 29th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪32 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Two Double Room

  • Sleeps 4

View all photos for High Floor Two Double Room with Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout curtains

High Floor Two Double Room with Empire State Building View

  • Sleeps 4

View all photos for High Floor King Room with Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout curtains

High Floor King Room with Empire State Building View

  • Sleeps 2

View all photos for Mobility Accessible Queen Room with Shower

Bathroom

Mobility Accessible Queen Room with Shower

  • Sleeps 2

King Suite

  • Sleeps 4

View all photos for Penthouse

Hypo-allergenic bedding, in-room safe, blackout curtains

Penthouse

  • Sleeps 2

View all photos for Standard King - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard King - Non Smoking

8.6 out of 10
Excellent
(154 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Double Beds - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard 2 Double Beds - Non Smoking

8.0 out of 10
Very good
(102 reviews)
  • Sleeps 4
  • 2 Double Beds

2 Double Beds Accessible Room-Nonsmoking

  • Sleeps 4

View all photos for King - Empire State Building View No Smk

Hypo-allergenic bedding, in-room safe, blackout curtains

King - Empire State Building View No Smk

8.6 out of 10
Excellent
(34 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout curtains

2 Double Beds Empire State Building View

8.4 out of 10
Very good
(24 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton Hotel New York City - Chelsea

Hotel with a restaurant, 6-minute walk to Madison Square Garden
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, concierge services, and dry cleaning.
DoubleTree by Hilton Hotel New York City - Chelsea offers 236 air-conditioned accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the sightseeing around DoubleTree by Hilton Hotel New York City - Chelsea. During your stay, you're just a quick walk from Madison Square Garden. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service.

WiFi is free in public spaces. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel New York City - Chelsea.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.
DoubleTree by Hilton Hotel New York City - Chelsea has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 50 per day)
  • Limo/town car service
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 27 floors
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1083 out of 2380 reviews
Rating 8 - Good. 626 out of 2380 reviews
Rating 6 - Okay. 399 out of 2380 reviews
Rating 4 - Poor. 147 out of 2380 reviews
Rating 2 - Terrible. 125 out of 2380 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

karen

Stayed 3 nights in Nov 2025

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness
Room was small but fine for a 2 night stay. It was very noisy at night-from people going in and out the door to the stairs. Door slammed shut every time. Reception staff were not able to offer any directions or a map on how to get to the US Open which was a bit disappointing. The elevator was ridiculously slow.
Stayed 2 nights in Aug 2025

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Safe, clean, lovely staff
Stayed 3 nights in Oct 2025

8/10 Good

Maria

Stayed 3 nights in Oct 2025

10/10 Excellent

Lydia

Stayed 4 nights in Oct 2025

10/10 Excellent

Marisol

Stayed 3 nights in Oct 2025

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was overall nice with a nice view and gotel staff were very nice. Unfortunately we were stuck in the elevator as soon as we got there and there was only 1 working elevator which made us late to our event since we were on the 23rd floor. The next day I got stuck in the only working elevator again and once we were able to get out we had to use the stairs with all of our items. Overall its a good hotel but definitely had a lot of inconveniences.
Stayed 1 night in Nov 2025

6/10 Okay

Evelina

Travelled with group
Disliked: Amenities
Unfortunately the fridge wasn’t working, the tv would cut out and lose signal. There was only two elevators and you had to wait super long and then when one would finally come it was full, so the stairs would have to be taken. The staff was great! And it was a good location.
Stayed 4 nights in Oct 2025

10/10 Excellent

annette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location and staff
Stayed 2 nights in Oct 2025

6/10 Okay

Kelly

Stayed 1 night in Oct 2025

6/10 Okay

Jeff

Confusion at check in, poor customer service, no apologies or eye contact.
Stayed 1 night in Oct 2025

10/10 Excellent

Fatima Zahra

Stayed 3 nights in Oct 2025

10/10 Excellent

RAJESHCHAND

Stayed 3 nights in Oct 2025

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in one of the penthouse rooms and it was great - roomy and with a balcony that had amazing views. The bathroom was comfortable and had nice toiletries. Staff were very pleasant and we had no problems with the elevators. The reason I gave 4 stars rather than 5 is that the breakfast was expensive but nothing special and each paper cup (in the room) had an individual plastic cover which seemed unnecessary and not environmentally great. Minor things though and overall it was a stylish, comfortable and welcoming place to stay in a convenient and safe location.
Stayed 3 nights in Oct 2025

2/10 Terrible

Zaid

Travelled with family
Disliked: Staff & service
They gave someone else a key for my room, and they told me that the money will go back to my bank, but they lied
Stayed 3 nights in Oct 2025

4/10 Poor

Louise

Travelled with family and small children
Disliked: Amenities
Very disappointed with our stay. The water in the room was very hot and therefore very unsafe for my two young children to wash their hands. We got charged $3 each for the bottled water In the room which I thought was terrible considering we couldn’t access any other drinking water in the room. I feel this should be refunded. We were also under the impression that the breakfast was free however we were all given an allowance instead. The porridge was cold and the options were limited. Only herbal tea available too. Room size was ok but very cramped and small. Staff were pleasant on the whole but some didn’t understand English and seemed quite rude. Would not recommend or stay again unfortunately.
Stayed 1 night in Oct 2025

10/10 Excellent

Debra

Liked: Cleanliness
Stayed 3 nights in Oct 2025

10/10 Excellent

Miho

Stayed 3 nights in Oct 2025

10/10 Excellent

Katie

Stayed 1 night in Oct 2025

10/10 Excellent

Emma

Stayed 3 nights in Oct 2025

6/10 Okay

Priscilla

Stayed 1 night in Oct 2025

8/10 Good

Lydia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was just perfect for what we needed, a nice clean, quiet spot to sleep.
Stayed 1 night in Oct 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
You have to ask them carefully for a good room. We had a room on the 16th floor facing the street that was super noisy, plus the toilet was constantly dripping and the safe didn't close. When we asked them to move us, the room they gave us on the 20th floor was vastly superior. Also the elevators aren't the fastest, but that is to be expected in a fairly old building. Location is great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Meagan

Stayed 3 nights in Oct 2025

10/10 Excellent

Patricia, TUCSON

Stayed 1 night in Oct 2025