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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Free daily buffet breakfast
1 bedroom, pillow-top beds, in-room safe, desk
Interior
32-inch LCD TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪28 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(239 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(75 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(128 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(26 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.8 out of 10
Good
(6 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

Pet-friendly hotel with free breakfast connected to the convention center in New York
Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness center and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in a common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1309 out of 2906 reviews
Rating 8 - Good. 919 out of 2906 reviews
Rating 6 - Okay. 381 out of 2906 reviews
Rating 4 - Poor. 152 out of 2906 reviews
Rating 2 - Terrible. 145 out of 2906 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Wilfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was pretty nice. I personally love the location. The brakefast variety. They are doing some remodeling so they only have 2 elevators working that for the amount of people staying, made the waiting time longer than usual. But in overall. I would stay again.
Stayed 1 night in Aug 2025

6/10 Okay

Thompson

Travelled with family
Liked: Staff & service

Below Average Hotel for 5 Star Price

Not what I expected for a Marriot branded hotel, especially in the heart of New York. The cleaners didn't really pay attention to cleaning and the afternoon reception staff were pretty rude.
Stayed 5 nights in Aug 2025

10/10 Excellent

Heather

Stayed 3 nights in Aug 2025

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

They asked me for 250 dollars as a deposit, which I think it’s ridiculous. I still haven’t received it back, so it’s a problem for my trip. Breakfast was horrible. And they didn’t make the bed everyday. Not happy at all
Stayed 3 nights in Aug 2025

2/10 Terrible

Ramez, irvine

Travelled with family
Disliked: Amenities
Elevator one of 3 not working No space to sit in morning No laundry room Only good thing is location close to all sightseeing
Stayed 7 nights in Jul 2025

8/10 Good

Julisa

Liked: Cleanliness
The location of the hotel was
Stayed 1 night in Aug 2025

4/10 Poor

Jason

Disliked: Staff & service, property conditions & facilities
I stayed for two nights only and they charge 250 USD for incidentals/ the event of damages, which almost more the money I had spent on the accommodation itself. This cost is so high, and considerating it takes 30 to 45 days to return that money for overseas people, coupled exchange rate is way too high. The other things people need to only got advised the day before
Stayed 2 nights in Jul 2025

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many attractions, available transportation 24 seven buses, trains, cabs, plenty of food shops,staff & hotel very great .
Stayed 3 nights in Aug 2025

8/10 Good

Hermine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator issues were frustrating
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Tomomi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I'm a Japanese who stayed with two people until 7/31. When I checked out, an African-American person responded to me, Compared to responding to white people with a smile, he deliberately spoke English at a speed that we couldn't understand, and pretended not to hear even though he could hear the room number, which was extremely uncomfortable. Taking such an attitude towards us Japanese was a blatant challenge to us, and at the same time, I didn't think we wanted to stay again. It can be said that it is not worth paying hundreds of thousands of yen to stay at all. What kind of education have you received at higher education institutions such as your family or university? I didn't think they were from the same developed country. The hotel will know the name of the employee who responded on 7/31, so I would like to ask the hotel to respond to penalties without overlooking it. Otherwise, when they come to Japan, we will just respond in the same way.
Stayed 5 nights in Jul 2025

8/10 Good

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jul 2025

8/10 Good

Lizbeth

Travelled with partner
Liked: Amenities
Location
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, terrific location. Rooms are clean & updated, Amazing complimentary breakfast, much more extensive than the norm. One elevator was out, which slowed things down a bit, but staff was great about informing everyone and were pro-active in keeping everyone moving.
Stayed 1 night in Jul 2025

10/10 Excellent

SUSAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is close to time square. Clean, neat, well maintained, comfortable bed, a/c, microwave, sink, refrigerator and stovetop. The staff was super nice and helpful!! Included breakfast and there was a wide variety of items to choose from. Would highly recommend!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very close distance to Times Square. Elevators takes awhile to get to your floor.
Stayed 2 nights in Jul 2025

10/10 Excellent

Benni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very good service!
Stayed 9 nights in Jul 2025

2/10 Terrible

Sumeet

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator access was a nightmare. Loud noise everywhere. Rude staff
Stayed 3 nights in Jul 2025

6/10 Okay

Christine

Travelled with family
2 of the 3 elevators were working. Lobby restrooms not working. Need your key card to enter lobby at all times.
Stayed 1 night in Jul 2025

6/10 Okay

Angel

Ok
Stayed 1 night in Jul 2025

10/10 Excellent

julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Very good breakfast. Great location. Full kitchenette compared to other closet size rooms in other Yotels :-) in area was nice. The fridge freezer which allowed us to keep ice and drinks was definitely a plus. Staff were friendly, but didn't clean our room on day 2 of 3 so we had to request clean towels. No ice machines, but was told to ask the kitchen for ice,and it was provided to us, and lasted our entire stay in the rooms freezer. Wife slept well, but as a light sleeper, I typically run hotel A/C fan to provide ambient noise to aid me in sleeping. Unfortunately, the odd noises randomly emulating form the A/C unit which is right by the bed kept me awake every night which was a problem. Summer... so turning it off was not an option. The shower was clean and the water flow was ample, but shower floor sloped away from the drain causing used shower water to pool. This was gross on day two when I had to step into the previous days shower water, but not on day 3 after they cleaned and drained it out, so would not had been an issue if the had only cleaned on day 2. Only 2 of 3 elevators worked. They are fast, but small. Catching one with room for you party/bags was most always time consuming and inconvenient. The lobby had no elevator queues and thus it was a was a free for all. Often inconsiderate persons cut in front those patiently waiting and took their spots or failed to squeeze in to make room. I would not use again or recommend to others until this is resolved.
Stayed 3 nights in Jul 2025