4/10 Poor
Dinara
Travelled with family
5 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst Mariott group hotel I'e stayed at
We stayed on the 30th floor. The elevators were a nightmare. Out of 3 only 1 would work and go to your floor. They were advertising rooms with a city view on the 30-40th floors and selling them for more than $300 per night without prior telling you that the elevators were broken (no info about this on the booking site), i got an email about it only on the day of my check-in. You would have to wait for that single working elevator for 15 minutes at least each time going up and down. Hard to adjust the tap water temperature, its only boiling hot on both taps. You have to run the water for at least 10 min to try to regulate it. The hotel itself is pretty old. Everything needs a major renovation. No working bathrooms in the lobby/ close to the dining hall. Cleaning service is terrible, they only picked up the trash, leaving the rest out. No "make my room" sign available at least to ask them to clean your room. Power sockets out of order in the room, the room telephone not working properly. The hotel looks way worse than the pics on the booking site. We had a double room, the room was tiny.
Plus: the location is great, the hotel is within 5min walk to the Time square,etc.
The beds were wide enough for 2 and comfy. Our room had a fridge, pack and play per request, microwave, coffee/tea supplies, paper towel, lots of towels in the bathroom, ironing, tv, clock.
The view was nice from our window, however lots of light from the ads screens, city lights. Blinds. Breafast was good.
Dinara
Stayed 2 nights in May 2025