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4.3 out of 5

"Great hotel except for the lifts 😞 too slow at busy times.... " More

By a verified traveller on Tue 12 Nov 2019

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Hotel Description

Our customers tell us that they can't get enough of the great public transport around Element New York Times Square West. During your stay, you'll be connected to the convention centre and just a quick walk from Madison Square Garden. Free breakfast, free WiFi in public areas and a free manager's reception are available. Built in 2010, this 3.5-star aparthotel has 411 aparthotels over 40 floors. Each apartment offers free WiFi and a kitchenette.

  • Each apartment offers a kitchenette, a pillowtop bed and an LCD TV
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Just a 4-minute walk from Madison Square Garden and 4 minutes on foot from Times Square
  • Cats and dogs welcome free of charge

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
€73* Per night/room 9 Apr - 10 Apr

Junior Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Element New York Times Square West ratings based on 19 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Element New York Times Square West

Everyone (6) Couples (6) Family (2) Friends (3) Other (1)
5 out of 5
Great hotel except for the lifts 😞 too slow at busy times....

Posted by on 12 Nov 2019

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Comment from Hotel Management

13 Nov 2019 by General Manager

Dear Guest, thank you for staying at Element New York Times Square West and for your excellent rating. We are delighted you had a great time with us. However, we apologize for the inconvenience caused due to our elevators. Thank you for your feedback and for taking the time to post a review. We look forward to having you visit us again the next time you visit our famous city. Best Regards, Mark Kulekci, General Manager

4 out of 5
Nice clean room, excellent staff. Lack of bar let it down (a bit).

Posted by on 1 Oct 2019

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Comment from Hotel Management

2 Oct 2019 by General Manager

Dear Guest, thank you for staying at Element New York Times Square West. We are glad we met most of your expectations and that you enjoyed our well-appointed accommodations and friendly service. We appreciate your business and hope to see you again soon. Best Regards, Mark Kulekci, General Manager

4 out of 5

Couples getaway

Very good really enjoyed it very much and very clean. Staff very nice.

Posted by on 8 Dec 2013

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5 out of 5

Great base for sight seeing

Room was amazing, very clean and pretty spacious with a great view of the Empire State Building. Breakfast was great too.

Posted by on 14 Aug 2013

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4 out of 5

very pleasant trip wifes 40th!!

Can't fault the hotel. Great service, clean, fresh surroundings and an underlying air of quality.bed was particularly comfortable - especially after the non stop buzz of the city. Thanks element!!

Posted by on 7 Mar 2013

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5 out of 5

great hotel

Great clean hotel. Staff were very helpfull. Fantastic view from hotel room. Breakfast was good too!

Posted by on 4 Oct 2012

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5 out of 5
Accueillant et gentil, la propreté de la chambre et le buffet avec beaucoup de choix 😁

Posted by on 21 Jan 2020

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Comment from Hotel Management

21 Jan 2020 by General Manager

Dear Guest, it is delightful to know you had a pleasant stay with us and that you were impressed by our courteous service. We are also pleased to read you loved our immaculate accommodations while you enjoyed the variety of food we offer. It was a pleasure hosting you, and we look forward to welcoming you back to the Element New York Times Square West for another outstanding experience. Best Regards, Mark Kulekci, General Manager

4 out of 5

Posted by on 10 Oct 2019

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Comment from Hotel Management

11 Oct 2019 by General Manager

Dear Guest, we are delighted you had a great stay at Element New York Times Square West. Thank you for the nice rating, and we look forward to hosting you again soon. Best Regards, Mark Kulekci, General Manager

3 out of 5
Hotelzimmer gut, Lage des Hotels TOP Staff Reception/ Front: 0 serviceorientiert, desinteressiert und überhaupt nicht kundenfreundlich. -> sehr freundlich und aufmerksam: Frau, welche im Frühstücksraum die Tische abgeräumt hat.

Posted by on 4 Oct 2019

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Comment from Hotel Management

5 Oct 2019 by General Manager

Dear Guest, thank you for reviewing our hotel and mentioning how much you enjoyed your comfortable accommodations and our convenient location. However, we are disappointed to know that you had issues with our front desk service, and we would love another opportunity to show you this is not our standard. We appreciate the feedback and hope to see you the next time you are in New York City. Best Regards, Mark Kulekci, General Manager

4 out of 5
Sehr zentral , Zimmer sind sehr OK, etwas negativ ist der kleine Frühstücksraum, jeden Morgen ziemlich überfüllt.

Posted by on 12 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by General Manager

Dear Guest, thank you for choosing Element New York Times Square West. We are glad you enjoyed our great location and comfortable accommodations. That being said, we are sorry for the issues you had during breakfast. We are continually striving to improve our guest experience, and we welcome your feedback. Thank you once more, and we hope to see you again soon. Best Regards, Mark Kulekci, General Manager

About the Element New York Times Square West

Location 311 West 39th Street, New York, NY 10018

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. Free breakfast is served daily, and guests can also enjoy a free manager's reception. There are 2 meeting rooms available. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Element New York Times Square West. For a fee, parking is available. This 3.5-star New York aparthotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Built in 2010
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized fridge/freezer
  • Microwave
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (27.8 km / 17.3 mi)
  • Train station: New York Penn Station (1.3 km / 0.8 mi)
  • Metro station: 34 St. - Penn Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Element New York Times Square West offers 411 forms of air-conditioned accommodation with DVD players and a safe. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Accommodation at this 3.5-star aparthotel has kitchenettes with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Separate bedroom
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM. The aparthotel hosts a free manager's reception on selected days.

Nearby Activities

Recreational amenities at the aparthotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Weight limit: 50 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • Pets allowed (no fees)
  • Minimum guest age is 21

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Element Aparthotel New York Times Square West
  • Element New York Times Square West
  • Element New York Times Square West Hotel New York City
  • Element New York Times Square West Aparthotel
  • Element Times Square West Aparthotel
  • Element Times Square West

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.