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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillow-top beds, in-room safe, desk
Pet-friendly
Free daily buffet breakfast
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(266 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(84 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(148 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.6 out of 10
Good
(30 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.8 out of 10
Good
(10 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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Reception
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  • Pet-friendly
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The price is €106
includes taxes & fees
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About this property

Element New York Times Square West

Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Within a 10-minute walk of Times Square and Broadway
  • Dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness center and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in a common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1476 out of 3124 reviews
Rating 8 - Good. 966 out of 3124 reviews
Rating 6 - Okay. 387 out of 3124 reviews
Rating 4 - Poor. 148 out of 3124 reviews
Rating 2 - Terrible. 147 out of 3124 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

William

Stayed 2 nights in Dec 2025

10/10 Excellent

Naydja, Frisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My room was spacious, clean with great amenities like a kitchenette. Friendly, helpful staff. Centrally located. Easy access to subway station and tourist attractions. I stay here every time I visit NYC.
View
Stayed 3 nights in Dec 2025

8/10 Good

Manilee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay and I’m glad I chose this hotel over others. Our seven-day stay was very comfortable and truly enjoyable. I had a wonderful stay and I’m glad I chose this hotel over others. Our seven-day stay was very buffet breakfast was excellent, and the staff—especially in the dining area—were very accommodating and well trained. The extra miles of service they are providing is incomperable. There was some minor wear and tear in the room that needs attention, but it was not a major issue. My only concern was with the front desk staff who assisted us during check-in (Geo, along with his manager). His manner came across as rude and arrogant. We asked if we could use the restroom, and he informed us that the hotel restroom was out of order. However, there was an alternative restroom on the second floor available for temporary use, and he refused to provide the key, even though guests were waiting in the reception area after checking out and waiting for their taxi. I later observed that another guest was allowed to use the restroom, which felt unfair and inconsistent. I understand that hotels have policies, but such rules should be applied equally to all guests. Additionally, the hotel already had a copy of our passports, so safety should not have been an issue. I have stayed at other Westin properties and have never experienced this kind of behavior as a hotel guest. This situation was disappointing and should be reviewed to ensure better guest service and fairness.
Stayed 6 nights in Nov 2025

8/10 Good

Felipe

Travelled with partner
Liked: Cleanliness
The location is outstanding, close to several metro stations, lots of eating places around. Room cleaning happens every other day. I wish it was every day but that is better than some other hotels. The hot water takes a while but once it gets hot it is good and has steady pressure. Awesome for a good baths after a brutal day of walking in NYC and having to touch the handrails in the completely filthy metro system. There is no issue with having extra towels. They allow you to control your own room temperature, great for my wife who changes the room temperature 3 times every night... Breakfast has many great choices and the support staff is very attentive. Having a great breakfast at the hotel is a fantastic perk in this very expensive city. Food costs are outrageous in NYC. There is a fridge and microwave in the room. Check in was easy. Check out was easy. I do not like the $250 hold placed on my card but what can you do. There is a gym on site. We opted for a room with a city view. I highly encourage you to pay extra for the city view, it was worth it. The guest laundry and general use bathroom in the basement looked like it has been broken for a very long time. Knowing what I know now I would still choose this hotel, simply because in the overall scheme of things the scale goes to the positive side. Great breakfast, clean room, friendly staff, and location, location, location.
Stayed 6 nights in Dec 2025

10/10 Excellent

Tracy, Diamond Bar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly and helpful.
Stayed 2 nights in Dec 2025

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness
View from the 3rd floor was atrocious! Scolding hot water-never got cold. Bathroom faucet was loose, no full length mirrors.
Stayed 2 nights in Dec 2025

4/10 Poor

Raul

Travelled with partner
Disliked: Amenities, property conditions & facilities
Building and room was very neglected. TV and phone not working, bathroom leaks, the front door to the hotel, just various little inconveniences and staff would not care when brought up. Many amenities including the rooftop, laundry room, and downstairs bathroom were “out of order” the whole time I was there for a week. Housekeeping and breakfast staff were amazing though.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Dec 2025

6/10 Okay

Robert L.

Liked: Cleanliness
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay. Room was very quite an clean. Issue not enough storage, there was spac for coat rack with shelves . Elevators were problematic at times. Location was good.
Stayed 3 nights in Dec 2025

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast, room size for NYC was great. Bed was comfortable
Stayed 5 nights in Dec 2025

10/10 Excellent

Slavche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

2/10 Terrible

Nawal

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One of the most horrible experiences ever.. I’ve been to NYC three times, Chicago, Florida, California, Cancun and many more and I can admit that this is the worst hotel ever.. very dirty, bathroom does not work, and not secure at all
Stayed 3 nights in Dec 2025

10/10 Excellent

Sara

Stayed 3 nights in Dec 2025

2/10 Terrible

Katelynn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location was good but the hotel and service was horrible . Our room had significant damage, horrible maintenance work, shower flooded the bathroom when we showered because there was no seal on the door, toilet was cracked and caulked back together , outlets were loose and could be very dangerous for children ,house keeping didn’t clean the room the 3 days we were there.walls were filthy from old headboard about bed. I complained and they charged me $217 saying one of my kids peed the bed when it was a coffee stain that was there when we arrived and they did nothing about.seemed to be pretty convenient that they charged me this fee saying it’s because the room has to be out of service when in the morning I spoke to the manager and told him about these issues and he said they would pull the room out of service to work on it and now conveniently I get this charge .I would never recommend this place to anyone . The “managers” are horrible and seem to not care about the condition of the property. The floor smelled so bad that they had air fresheners in the vents to try and cover up the smell.
Stayed 3 nights in Dec 2025

8/10 Good

Malerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast food was a little cold, but still good (we also got there close to when the buffet closed - I'm sure the food was more fresh and hot at premium times!), and they provided many healthy options. Room was comfortable with beautiful views of iconic buildings from our window. Love that all of the rooms provided a kitchenette with kitchen equipment and utensils. Room was very clean, but I do wish that the shower water was a little hotter (especially after walking around the city all night in 20 degree temps!). Fitness room was also very clean with plenty of equipment. Everything was within walking distance for us, including the bus station that we used to get into the city. We never needed to Uber or use the subways. Also very impressed by the price compared to other hotels in the area. Will definitely stay again!
Stayed 3 nights in Dec 2025

6/10 Okay

Alison

Travelled with family
Disliked: Staff & service
I know it's a busy time of year, but the front desk staff could use a lesson on customer service, they were quite rude when asked questions or when we needed help. One of our rooms was never serviced in the 3 nights we were there. The floor in one of the rooms has a lot of scuffs and a large cut on the floor that cut a hole in a sock! The mattresses are comfortable but do not fit the box frame they are in, so a person hits their shin on it. The location was good! Easy walks to many of the attractions and close to a subway entrance.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lesly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was cordial, location was excellent, breakfast was good! My only note is that there was no hot water; it was more like lukewarm water.
Our first snow experience, and the rooftop was a great way to see the white city.
Stayed 3 nights in Dec 2025

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is situated near Times Square and Javitz conference center. The room is clean, spacious, and has the items we needed. The staff were helpful. The dining area staff were accommodating, including John, Aaron, & Elaine. Needs more variety in breakfast, though. I left an item in the room, and they retrieved it. I am waiting for it to be shipped back to the West Coast. I would recommend this hotel for a pleasant and relaxing place in New York.
Stayed 4 nights in Dec 2025

10/10 Excellent

Dorthea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was great, lots of quick food options nearby. Room was nice and spacious.
Stayed 4 nights in Dec 2025

10/10 Excellent

Dana

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and bed was super comfortable. We stayed 3 nights and didn't require cleaning during our stay. We had plenty of towels too. Kitchen had everything we needed as well. Breakfast was decent. Rooftop was great to see the views. Staff were all friendly and helpful. Lobby was always spotless. Elevators were quick. Wouldn't definitely stay again!
Stayed 3 nights in Dec 2025

6/10 Okay

Ita

Travelled with family
Liked: Cleanliness
We had no working phone our whole stay…We were not told when we checked in. We needed toiletries and towels and had to take the elevator down 30 floors. Wifi was not reliable. We couldn’t access Netflix. Washrooms were out of order on the ground level and had to access on second floor. Inconvenient and busy in the morning. Elevators were slow but a busy hotel so understandable. Room was clean and staff friendly.
Stayed 3 nights in Dec 2025

2/10 Terrible

Sajid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old run down building, poorly maintained. Long waits for elevator. Worst part was that they advertised on Hotel.com as a 28 square meter room which means over 300 square feet. But the room was actually less than half of that size. Very unethical of The Element and of Hotel.com. I will boycott both of them from now on.
Stayed 4 nights in Dec 2025

2/10 Terrible

Daniel, Centerville

Stayed 2 nights in Dec 2025