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Holiday Inn Express New York City Times Square by IHG

3.0 star property

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Photo gallery for Holiday Inn Express New York City Times Square by IHG

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Free daily on-the-go breakfast
Free daily on-the-go breakfast
In-room safe, desk, blackout curtains, soundproofing
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
343 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, 5th Avenue
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View (High floor)

8.2 out of 10
Very good
(32 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

8.4 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(10 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

8.0 out of 10
Very good
(175 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds

7.4 out of 10
Good
(94 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, soundproofing

Standard Room

8.0 out of 10
Very good
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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About this property

Holiday Inn Express New York City Times Square by IHG

Hotel with free breakfast, 7-minute walk to Times Square
A 24-hour business center, valet parking, and a business center are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The free breakfast at Holiday Inn Express New York City Times Square by IHG gets good marks from our customers. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a 24-hour business center, and dry cleaning service are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Times Square and Madison Square Garden
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Express New York City Times Square by IHG. Parking is available for a fee.

This 3-star New York hotel is smoke free.

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Alcohol isn't served at Holiday Inn Express New York City Times Square by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 917 out of 2411 reviews
Rating 8 - Good. 610 out of 2411 reviews
Rating 6 - Okay. 433 out of 2411 reviews
Rating 4 - Poor. 243 out of 2411 reviews
Rating 2 - Terrible. 208 out of 2411 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Salman

Disliked: Staff & service, property conditions & facilities, room comfort
The elevators were not working and it was very uncomfortable.
Stayed 1 night in Nov 2025

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was proficient.
Stayed 2 nights in Oct 2025

6/10 Okay

Christine

Liked: Cleanliness
Stayed 1 night in Nov 2025

4/10 Poor

Julia

Travelled with partner
Elevator was a constant source of aggravation. Only 2 elevators for staff and guests. Waited 15-20 mins for elevator on 23rd floor. One of employees operating the elevator heard me express my aggravation for being charged a no show fee from Uber because he couldn’t wait any longer. The employee said under his breath “why didn’t you just take the stairs.Also almost missed a Broadway show on a different time. Only stayed for two days. Won’t be staying here again. Breakfast was great though and the attendants were friendly and helpful.
Stayed 2 nights in Nov 2025

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good location, pretty clean.
Stayed 1 night in Nov 2025

8/10 Good

FERNANDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

2/10 Terrible

Alexander

Disliked: Amenities, property conditions & facilities
The room was out dated and smelled of mold/mildew. The elevator was broken and the buttons werent signaling to my floor (floor 25). I paid for an upgraded city view room and feel like I was scammed into taking a higher floor and paying more for an inconvenience. I had to walk up 25 flights of stairs after breakfast which wasnt ideal. The location of the hotel was about the only perk to this experience.
The room (it smelled of mold)
Stayed 2 nights in Nov 2025

6/10 Okay

Denise

Travelled with family
Disliked: Amenities, property conditions & facilities
Not as advertised on web. No dining in hotel, no fitness room. Bed was horrible. Staff were good but definitely not as advertised and not on times square. Not worth the cost charged.
Stayed 4 nights in Oct 2025

4/10 Poor

Georgia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room was very dirty. We also were not given any water in the room. There were very odd stains on the walls in the bathroom we didn’t even feel comfortable using the shower.
Stayed 3 nights in Oct 2025

8/10 Good

Alia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Everything was perfect
Stayed 5 nights in Oct 2025

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really good location, rooms where clean and well maintained, staff was really friendly and helpful
Stayed 2 nights in Nov 2025

10/10 Excellent

Derek

Stayed 2 nights in Nov 2025

8/10 Good

Celine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very accessible location with subway stations nearby, room was clean and was enough space for a couple of days. It is a small hotel so the elevators would be really slow so just keep that in mind. Overall, most of the staff was kind and helpful with our bags and accommodation. We made our booking through Expedia so we were surprised that when we arrived at check in there was a $150 deposit we had to make, we were only made aware of the nightly fee before hand. It wasn't necessarily an issue but it was not accounted for in our expenses, that should be clarified on the website. One of the staff members did stand out from our first impression because he didn't seem like he wanted to help us at all, we would ask questions and he would respond as if it was a stupid question to ask, he would see us waiting for our turn to ask about our bags and would act like he didn't know what we were talking about even though he was the one that told us we can leave our bags in the lobby... We didn't interact with him more after the first day because it did put us off, but the rest of the staff was very kind. We asked the hotel on our second day to make sure we had room service to change towels and fix the sheets but I did notice that some trash was still left in the room when we came back. Just a small detail that stood out, but overall it was a good hotel for a quick trip.
Stayed 2 nights in Oct 2025

8/10 Good

Iliana

Stayed 2 nights in Oct 2025

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Hotel is located great to walk to Times Square and a lot of shows. It's also close to the 42 port authority terminal.
Stayed 2 nights in Oct 2025

4/10 Poor

Bertram, Red Bay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water and slow elevators.
Stayed 3 nights in Oct 2025

10/10 Excellent

Timothy

Stayed 2 nights in Oct 2025

4/10 Poor

Maria, WEST MIAMI

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
AC cool, very bad maintenance, hot water not running until late morning, very uncomfortable mattress
Stayed 4 nights in Oct 2025

8/10 Good

Jack

Stayed 1 night in Oct 2025

6/10 Okay

Gabriel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On the positive side, the staff was very nice, friendly, and helpful. However, the rooms were really worn down. We paid for a room with two double beds, advertised as one of the larger ones, but it was very small. The beds were comfortable, and the water pressure was good even on higher floors. Getting an elevator during busy hours was a bit of a challenge, but not too bad. The location was excellent. Breakfast was disappointing — the food was just okay, and the breakfast room was far too small for the size of the hotel and the number of guests in the morning. The breakfast staff, however, was again extremely friendly. Overall, mixed feelings. For the price we paid, I would have been very disappointed anywhere else, but I guess this kind of poor value for high prices is fairly typical in NYC.
Stayed 5 nights in Oct 2025

8/10 Good

Vinson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Free chips and bottles of water is nice. Really long elevator waits though.
Stayed 6 nights in Oct 2025

10/10 Excellent

John

Stayed 1 night in Oct 2025

10/10 Excellent

anh

Stayed 2 nights in Oct 2025

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Anthony

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

It was 4/10

The room was pretty clean, but I had a lot of problems with the bathroom one room my toilet kept getting overflown so they changed me and my fiancé rooms. Then the other room did not have running hot water. It was an inconvenience to our stay as far as getting ready, so we backtracked about an hour getting those things settled as far as location. It’s in a pretty good area not too long of a walk to Times Square.
Stayed 3 nights in Oct 2025

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