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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Free daily buffet breakfast
Standard Room, 2 Double Beds, City View
Exterior
Interior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Place, Intrepid Sea, Air and Space Museum
    ‪5 min walk‬
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(68 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.6 out of 10
Good
(50 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(38 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(25 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

8.4 out of 10
Very good
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(73 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, 8-minute walk to Manhattan Cruise Terminal
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and a business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at Holiday Inn Express New York - Manhattan West Side by IHG gets high marks from our customers. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features like free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have good things to say about the accommodations for the cleanliness and comfy beds
  • Within a 15-minute walk of Manhattan Cruise Terminal and Jacob K. Javits Convention Center
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 997 out of 2393 reviews
Rating 8 - Good. 699 out of 2393 reviews
Rating 6 - Okay. 387 out of 2393 reviews
Rating 4 - Poor. 163 out of 2393 reviews
Rating 2 - Terrible. 147 out of 2393 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Alysha

Stayed 3 nights in Oct 2025

10/10 Excellent

Michael, Baltimore

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here twice because it’s ideal for New York City Marathon. Close to Javits Center and not too far from the New York City Public Library for the bus pick up. They also had what we needed for the race bright and early on Sunday.
Stayed 1 night in Nov 2025

6/10 Okay

Andrew

Liked: Staff & service
Manager and front desk staff were great. The condition of the room and the level of sounds during quiet hours were a bit out of hand. Some vacuuming happening at 10:30 pm one night. It felt like the house keepers didn’t care about our stay.
Stayed 2 nights in Nov 2025

2/10 Terrible

Oliver

Stayed 2 nights in Nov 2025

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
I’d recommend this hotel for its great Midtown location. It’s definitely a no frills option, relatively basic accommodation. The breakfast was fine, not fancy but completely fine. Very crowded but there’s additional seating tucked away, which is a lot quieter. It’s not a very quiet hotel and we do get woken up a few times but overall it was comfortable. We did have an incident with our daughters’ toys getting taken away by cleaning staff when the bedding was changed. We managed to get one back in quite a bad state but the other appears to be lost. These things happen but there was no apology for it or keenness from staff to try to sort out the issue, which was a bit disappointing.
Stayed 5 nights in Oct 2025

8/10 Good

Marc

Stayed 1 night in Nov 2025

4/10 Poor

Brandy

Liked: Cleanliness, staff & service, amenities
Room was clean but smelled like someone smoked a carton of cigarettes in there. I was on the ground floor and couldn't open the window because there was no screen and huge rats out there in the trash outside my window Heat wasn't working on the last night and the ground floor is where housekeeping takes linens and it's very loud.
Stayed 2 nights in Oct 2025

8/10 Good

Antonette

Travelled with partner
Liked: Staff & service, amenities
The room that was given to us was connected to another room. There was a door leading to another room which was not locked. We just noticed it on our 3rd day becasue of our nossy neighbour that open their side of the door and was about to see our room. It was not safe and the view from our window was all rubbish. Not a very good view so we have to keep our curtains close all the time.
Stayed 6 nights in Sep 2025

8/10 Good

Emma

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was good for service, taste and choice. It was too busy at times however. The hotel is a little tired and needs an update. Very little space for clothes with 3 of us sharing and extra hanging space is a must. The area surrounding the hotel could be very noisy into the night and we had noisy school children on our floor that made it difficult to sleep at times. We did like the location however - close to broadway and Times Square.
Stayed 4 nights in Oct 2025

10/10 Excellent

Abby

Stayed 3 nights in Oct 2025

10/10 Excellent

Danny

Stayed 3 nights in Oct 2025

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Comfortable, clean and friendly staff.
Stayed 1 night in Oct 2025

8/10 Good

Anne

Travelled with family
Liked: Cleanliness
Very well located for Times Square, Central Park, mid town Manhattan, and the subway. The area felt safe, even when we were walking back after the theatre (around 11pm).
Stayed 4 nights in Oct 2025

4/10 Poor

Monica

Travelled with family
Disliked: Property conditions & facilities

Would only stay again because of location

This is a great location for getting on a cruise ship - but other than that - not the greatest. Busy of course so hard to get breakfast. Door to room would not latch so had to use the deadbolt and security lock while we stayed in but kept our fingers crossed that no one would steal anything when we left. Front desk attendant was very friendly - small elevators and slow.
Stayed 1 night in Oct 2025

10/10 Excellent

Jose, Oxnard

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Michele Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable to subway, Times Square, Broadway and many restaurants!
Stayed 5 nights in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It's a little dated but really a great hotel for the price and being in Manhattan made it very convenient. The only problem was not the hotel's fault but we had to deal with several student groups from overseas.
Stayed 4 nights in Oct 2025

6/10 Okay

Luci

Stayed 1 night in Oct 2025

4/10 Poor

QiChen

Stayed 5 nights in Oct 2025

8/10 Good

Bassam

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2025

8/10 Good

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not in the center of all the noise but an easy walk to it. Staff was helpful and friendly. Breakfast area is way too crowded. Not sure if the plates/utensils can be moved away from the toaster where people stand and wait for their toast but that really jams up the flow. It was difficult 3/5 days to get the towels I needed in my room. All that said, I would stay here again.
Stayed 5 nights in Oct 2025

8/10 Good

Kami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was helpful and friendly. Room was small but they clean it daily which was great.
Stayed 5 nights in Oct 2025

10/10 Excellent

Ezequiel

Liked: Cleanliness
good
Stayed 1 night in Sep 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The drawer would not closed.
Stayed 4 nights in Oct 2025

2/10 Terrible

Annett

Disliked: Staff & service, amenities, property conditions & facilities
I would have appreciated not being on the ground floor. I was also a victim of fraudulent activity.
Stayed 3 nights in Oct 2025