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Hotel 309

2.0 star property

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Photo gallery for Hotel 309

Terrace/patio
Fridge, microwave, coffee/tea maker
In-room safe, blackout curtains, iron/ironing board, WiFi
Reception
Property entrance

Reviews

5.8 out of 10

Popular amenities

  • Kitchen
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
309 W 14th St, New York, NY, 10014
  • Place, Madison Square Garden
    ‪19 min walk‬
  • Place, Empire State Building
    ‪4 min drive‬
  • Place, Times Square
    ‪4 min drive‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed, Private Bathroom

In-room safe, blackout curtains, iron/ironing board, WiFi

Deluxe Room, 1 Queen Bed with Sofa bed, Private Bathroom

  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Shared Bathroom

Standard Room, 1 Queen Bed, Shared Bathroom

Standard Room, 1 Queen Bed, Shared Bathroom

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel 309

Hotel with a 24-hour front desk, a short walk to The High Line Park
This smoke-free hotel features a 24-hour front desk, tour/ticket assistance, and a garden. WiFi in public areas is free. Other amenities include a front-desk safe. Housekeeping is not available.
Hotel 309 offers 28 accommodations with safes and coffee/tea makers. Kitchenettes offer refrigerators and microwaves.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Televisions come with satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Our customers tell us they can't get enough of Hotel 309's great location. During your stay, you're just a quick walk from The High Line Park. You'll find features like free WiFi in public areas.
  • Free WiFi in some public areas
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of 5th Avenue and The High Line Park
As a guest of Hotel 309, you'll find tour/ticket assistance, a garden, and a front-desk safe. WiFi is free in public spaces.

This New York hotel is smoke free.

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

309 Hotel
309 New York
Hotel 309
Hotel 309 New York
Hotel 309 Hotel
Hotel 309 New York
Hotel 309 Hotel New York

Reviews

Hotel 309 Reviews

5.8

5.6/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness
Rating 10 - Excellent. 124 out of 1000 reviews
Rating 8 - Good. 229 out of 1000 reviews
Rating 6 - Okay. 215 out of 1000 reviews
Rating 4 - Poor. 195 out of 1000 reviews
Rating 2 - Terrible. 237 out of 1000 reviews

Reviews

10/10 Excellent

Isis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 10 nights in Jun 2025

6/10 Okay

Nickolas

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Jeffrey

Stayed 2 nights in Jun 2025

2/10 Terrible

carolyn, Montreat

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was a hovel and expensive for what you got.
Stayed 2 nights in Jun 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The traspostation its in the corner wich was great and convenient to move all around new york staff was great and the place was clean
Stayed 3 nights in Jun 2025

4/10 Poor

Will

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not good. You couldn’t pay me to stay here again
Stayed 4 nights in Jun 2025

4/10 Poor

Giraud

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

1/2 stars - at most.

I didn't expect much, but certainly didn't expect to be staying in a seedy-like motel that was a bit above filthy. I had to apologize to my 14 year old for not paying more attention to the listing on Hotels.com and disappointed in Hotels.com for evening listing this hotel in the first place. I would give 1/2 star if there was an option. Shower didn't work, tub was dirty, bathroom floor was dirty, beds springs were worn down to so much, they both had an extreme lean to them rending both extremely uncomfortable. Etc...
Stayed 2 nights in Jun 2025

6/10 Okay

Gabriela I

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in Jun 2025

4/10 Poor

ANDREA, Sarasota

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was pretty bad. Damaged walls and mildew smell. A cat crapped outside the room door. For just $200 more I could have stayed at the Moxie. Clean, new. Won’t do that again!
Stayed 3 nights in May 2025

6/10 Okay

Hamilton, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall , it’s good place to stay, everything is close, tube, shops, restaurants and market, but the place doesn’t look like how the pictures are. The place looks old. Sharing bathrooms. The staffs are friendly.
Stayed 3 nights in Jun 2025

6/10 Okay

Sara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

David

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Positives - fabulous location next to subway, Chelsea and the High Line. Good price compared to other options. Negatives - window blinds broken (no improvement in 6 years), tired decor, mattress awful (it was sunken in the middle). Overall, a good option if you're on a budget but it comes with compromises. I wish they'd invest a little in the property and it could be so much better (please change your blinds so light can come into the rooms).
Stayed 10 nights in May 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Karen

Stayed 7 nights in Apr 2025

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

4/10 Poor

Steven

Disliked: Staff & service, property conditions & facilities, room comfort

Location, location, Sad Room, Bad Management

The property was relatively clean. It was overpriced but lower end for Manhattan. The room, furniture and bedding were worn out and were cheap. There were holes in the walls, missing fixture covers, non-functional outlets, and wifi not working. bed was barely holding together and bedding was synthetic and piling. I had alot of issues with my fight and management was totally unbending. Saying I would have to pay for the stay and would not adjust dates or provide a future credit if my flight was canceled. I wouldn’t stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Thomas

Stayed 2 nights in May 2025

8/10 Good

Latariar, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area.
Stayed 2 nights in May 2025

4/10 Poor

Peter

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2025

2/10 Terrible

Andy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

NOT LIKE THE PHOTOS!

Old and tired. The owner of this building has clearly not reinvested any profits into its upkeep. The photos on booking sites must be 10 or more years old. Staff were nice but awful building, beds and bathrooms.
Stayed 2 nights in Apr 2025

8/10 Good

Luis

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The location of the property is excellent, subway just around the corner and overthought rooms are small, they are quiet and clean.
Stayed 6 nights in Apr 2025

10/10 Excellent

Camilo, Bogota

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 13 nights in Apr 2025

4/10 Poor

Liz

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was great. The staff were also good. We didn’t interact with them much but they let us check in early, which was nice. The rooms themselves are pretty yucky, no bugs or anything but a cheap room a good place to stay in a pinch if you are concerned with budget.
Stayed 3 nights in Apr 2025

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 2 nights in Apr 2025