Over priced. Under Expectations.
This hotel was nothing special. We booked a superior room, 1 queen bed and all you get is a queen bed, a mini fridge, a bathroom and a really loud heater. There are no hooks or hangers to hang up your jacket, no phone in the room to call the front desk, no kettle/coffee machine, ice machine or water available.
Upon check-in the staff were super friendly. They offer early check-in at an extra charge. But to avoid that the staff offered to hold our bags for us. We were walking distance from major attractions (Time Square, Bryant Park, Port Authority Terminal, Hudson Yards) We are so grateful for this service because we had time to explore the city before check-in.
Checking in was a little slow and they had to page the maid to clean a room for us. There was no available rooms at 5pm, and check in was supposed to be at 4pm. At the time there was a broken window on our floor (in the common area) which lead to the room being extremely cold. The insulation in the room was terrible, the heat did not sustain and the heater was super loud.
Also… the walls are paper thin. Our neighbour must have just seen a board way show, because they were BELTING a lyrical duet. And the day we were supposed to check-out, we had limited hot water.
If you’re desperate for a hotel, it is a clean room. But extremely over priced for what you’re getting.