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Hyatt Place New York / Chelsea

4.0 star property

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Photo gallery for Hyatt Place New York / Chelsea

Lobby
Creator video
Terrace/patio
Exterior
Rooftop bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
140 WEST 24TH STREET, New York, NY, 10011
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Empire State Building
    ‪11 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Down duvets, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed, Accessible (Roll-In Shower)

7.6 out of 10
Good
(8 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Down duvets, pillow-top beds, in-room safe, individually furnished

Room, 2 Double Beds

7.6 out of 10
Good
(36 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed

Down duvets, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(78 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, City View

Down duvets, pillow-top beds, in-room safe, individually furnished

Room, 2 Double Beds, City View

7.8 out of 10
Good
(21 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, City View

Down duvets, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed with Sofa bed, City View

8.2 out of 10
Very good
(41 reviews)
  • 17 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Skyline View)

Down duvets, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed with Sofa bed (Skyline View)

9.2 out of 10
Wonderful
(19 reviews)
  • 17 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Skyline View)

Down duvets, pillow-top beds, in-room safe, individually furnished

Room, 2 Double Beds (Skyline View)

7.8 out of 10
Good
(26 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed

8.6 out of 10
Excellent
(156 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Down duvets, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(16 reviews)
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Skyline View)

Down duvets, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed (Skyline View)

10.0 out of 10
Exceptional
(9 reviews)
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt Place New York / Chelsea

Hotel with free breakfast, 10-minute walk to Madison Square Garden
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area.
Hyatt Place New York / Chelsea offers 510 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. Pillowtop beds feature down comforters. 50-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of Hyatt Place New York / Chelsea's great location. During your stay, you're just a quick walk from 5th Avenue. Free breakfast, free WiFi in public areas, and a restaurant are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy American cuisine while dining at The Placery
  • Amenities include a front-desk safe, a 24-hour business center, and an elevator
  • Onsite recreation includes a 24-hour gym
  • Guests have good things to say about the accommodations for the cleanliness and overall comfort
  • Within a 15-minute walk of Madison Square Garden and Empire State Building
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

You'll find a 24-hour business center on site. A 24-hour fitness center, a vending machine, and coffee/tea in a common area are also featured at Hyatt Place New York / Chelsea.

Smoking is allowed in designated areas at this 4-star New York hotel.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The Placery - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.
The Terrace - Onsite rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available from 7:00 AM to noon (USD 50 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Placery
  • The Terrace

Things to do

  • 24-hour gym

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 45 floors
  • Built in 2021
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 100.00 per pet, per week, plus a deposit of USD 100.00 per week
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 50.00 per day (1 mi away; open 7:00 AM to noon)
  • Pet deposit: USD 100.00 per week
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Guests will receive smart lock details. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt York Chelsea York
Hyatt Place NEW York chelsea
Hyatt Place New York/Chelsea
Hyatt Place New York / Chelsea Hotel
Hyatt Place New York / Chelsea New York
Hyatt Place New York / Chelsea Hotel New York

Hyatt Place New York / Chelsea Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1414 out of 2753 reviews
Rating 8 - Good. 702 out of 2753 reviews
Rating 6 - Okay. 353 out of 2753 reviews
Rating 4 - Poor. 173 out of 2753 reviews
Rating 2 - Terrible. 111 out of 2753 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

LINDA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful! Room was tiny. And it was over 550 per night. It felt like I was staying at a bus depot. I can’t believe how expensive it was. Dirty! And the housekeepers use the passenger elevators with all their gear so it took 10 min to get an elevator. I’ll never stay here again. Ick!!
Stayed 2 nights in Sep 2025

2/10 Terrible

Carmen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Long elevator wait time

Nice hotel. The worst are the mornings breakfast time. So many people waiting for one of two elevators. At one time it took us 40 minutes to be our turn to go up.
Stayed 1 night in Aug 2025

10/10 Excellent

Patrice

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine and convenient location. I was hoping for a bit more charm and sophistication.
Stayed 1 night in Sep 2025

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay for my first time in NY super close to a lot of what i came there to see& our room had a beautiful view of the empire state building. I only rated it a 4/5 because the elevator system was kinda weird and we used a QR code in the room for room service that led to nothing but no biggie we got it squared away
Stayed 3 nights in Sep 2025

10/10 Excellent

charlie

Liked: Cleanliness, property conditions & facilities
Easy check in and very nice room
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Adeyemi

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was very nice! From concierge to cleaning crew. All very professional.
Stayed 1 night in Sep 2025

10/10 Excellent

Nicholas

Stayed 1 night in Sep 2025

10/10 Excellent

Yusuf

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Stayed 2 nights in Sep 2025

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were fantastic and very helpful Our room on a high floor was amazing it had a great view of the city
Stayed 2 nights in Sep 2025

8/10 Good

Olgueliz

Business traveller
Clean room, with all you need
Stayed 1 night in Sep 2025

10/10 Excellent

Aparna

Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities

Second stay

This was our second stay in three months. Front line staff is amazing! We had a only one issue and that’s the bess. Our bed was so uncomfortable it was hard to sleep. Otherwise perfect location and awesome staff.
Stayed 1 night in Sep 2025

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to move around the city
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Travelled with family, Business traveller, Travelled with group
Liked: Amenities
Really good super close to everything best hotel to stay in NY
Stayed 3 nights in Sep 2025

2/10 Terrible

erica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty and Broken Stay

Dirty halls, 15 min wait time for elevator, coffee machine broken in the lobby (paid for it and didn’t get it), crowded, dirty outside and street it was located on had trash, no good restaurants or bars nearby.
Stayed 2 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Anjan, Ashland

Travelled with family
Liked: Cleanliness
Disliked: Amenities
It’s a super cramped hotel so when it’s full, it’s a mad house. Rooms are tiny compared to literally any hotel I’ve stayed at in Manhattan. The hallways are narrow - about 4 feet wide which is insane. They have 45 or so floors and 4 elevators and instead of dedicated 2 to bottom half or top half, all elevators stop at all floors. As a result we were waiting about 10-20 minutes to find an elevator that wasn’t already full. They need some serious help with the horrible design.
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 1 night in Sep 2025

10/10 Excellent

KIRAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Zaida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location very convenient
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and always willing to help resolve a complaint.
Stayed 5 nights in Aug 2025